ControlUp's Cloud Solution
By design ControlUp’s Cloud solution is highly available since most configuration information and Insights Data are saved in our Cloud infrastructure.
|Real Time Console||For saving Personal’s user configuration such as Draft SBAs, Columns views, credentials set etc. you can backup the folder: C:\Users\<user>\AppData\Roaming\ControlUp||The Console - either Cloud or On-Premises - is highly available as most configuration data is store in either the cloud or your on-premises LDS instance.|
|ControlUp Monitor||For saving the monitor's settings, backup folder -C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming||Install 2 Monitors, select the Primary Monitor, once the Primary fails, the 2nd monitor will automatically take over.|
ControlUp's On-Premises Solution
|On-Premises Server||Since the ControlUp On-Premises server stores your organization’s LDS database & IIS instance in addition to the CU server service, we recommend using your enterprise standard VM backup tools to protect your data.||There is no need to configure an HA pair for this component, the consoles and Monitor services have an offline cache feature that enables them to continue working without a live connection to the On-prem server for up to 24 hours. The only recommendation here is to have a valid snapshot and DRS configuration for this server|
|SQL DB||Use Microsoft’s recommendations on Backup SQL DB from Here.||Use Microsoft’s recommendations on how to make it HA from Here.|
|On-Premises Console & Monitor||Same as Online mode, backup the relevant folders is a must.|
Backing up the Activity Files folder is enough to recreate the historical reporting.
Our recommendation is that this folder be backed up on a daily/weekly basis for 2 reasons:
1. Be able to clear the folder every week/regularly to avoid bloat2. Be able to restore and re-index all data in case the IOP server is no longer available.
|Create an Image of the IOP machine or just install IOP on a fresh machine and check our KB afterwards - Adding Insights On-Premises IOP Module|