HA & Backup

ControlUp's Cloud Solution

By design ControlUp’s Cloud solution is highly available since most configuration information and Insights Data are saved in our Cloud infrastructure.

Component Backup High Availability
Real Time Console For saving Personal’s user configuration such as Draft SBAs, Columns views, credentials set etc. you can backup the folder: C:\Users\<user>\AppData\Roaming\ControlUp The Console - either Cloud or On-Premises - is highly available as most configuration data is store in either the cloud or your on-premises LDS instance.
ControlUp Monitor For saving the monitor's settings, backup folder -C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming Install 2 Monitors, select the Primary Monitor, once the Primary fails, the 2nd monitor will automatically take over.

ControlUp's On-Premises Solution

On-Premises Server Since the ControlUp On-Premises server stores your organization’s LDS database & IIS instance in addition to the CU server service, we recommend using your enterprise standard VM backup tools to protect your data. There is no need to configure an HA pair for this component, the consoles and Monitor services have an offline cache feature that enables them to continue working without a live connection to the On-prem server for up to 24 hours. The only recommendation here is to have a valid snapshot and DRS configuration for this server
SQL DB Use Microsoft’s recommendations on Backup SQL DB from Here. Use Microsoft’s recommendations on how to make it HA from Here.
On-Premises Console & Monitor Same as Online mode, backup the relevant folders is a must.
Insights On-Premises

Backing up the Activity Files folder is enough to recreate the historical reporting.

 

Our recommendation is that this folder be backed up on a daily/weekly basis for 2 reasons:

1. Be able to clear the folder every week/regularly to avoid bloat

2. Be able to restore and re-index all data in case the IOP server is no longer available.
Create an Image of the IOP machine or just install IOP on a fresh machine and check our KB afterwards - Adding Insights On-Premises IOP Module
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