How do I upgrade ControlUp (Hybrid Cloud)?

Upgrading ControlUp for Online implementations is easy! Simply follow these steps:

  1. Download the ControlUp console from our website - www.controlup.com
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  2. Agents
    • Before launching the new Console, open your existing Console and disable auto-connect options, then in Agent settings turn off "Deploy Agents automatically" and "Agents will be uninstalled automatically."
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    • Launch the Console and upgrade your Agents. You can choose to upgrade all Agent by right-clicking the top folder selecting Agent control and Upgrade, or you can do each folder individually as you choose. 
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      If you have deployed Agents via MSI, then you must perform an upgrade via MSI as well. You can find the most recent versions of the MSI installers here.
  • ControlUp Console is now able to connect to computers running older versions of ControlUp Agent, supporting continuous monitoring and gradual rollout of new agent versions.
  • Minimum supported agent version: 7.1
  • Agents configured as dedicated data collectors (for hypervisors, XenDesktop, AWS, NetScaler) do not support down-level versions and require version 7.3
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Note: Agent Backward Compatibility supported from 7.3v of ControlUp Console.

  1. Upgrade the monitor from Console Settings > Monitor settings > Upgrade
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Video of How to Upgrade ControlUp Console, Agents and Monitors

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