User Sessions User Experience

The objective of this report is to allow the administrator to analyze user experience metrics for user sessions that were recorded during the selected time period (last 24 hours by default). This report will answer questions such as:

  • Which users suffered from “bad” user experience?
  • Which sessions were slow to log on or experienced a high protocol latency?
  • What was the average load time of applications launched inside the session?

The data grid in this report displays the following details for every user session:

  1. User name – the Windows username of the session’s owner
  2. User Full Name - The display name of the user object in Active Directory
  3. Computer name – the target computer on which the session was established
  4. Session ID – the Windows identifier for the session
  5. Logon time – the time on which the session was established (the beginning of the logon process)
  6. Logoff time – this column might display one of the following values:
    1. The time when the user session was terminated
    2. “Still Active” if the user session was still active when last detected by ControlUp
    3. A timestamp with an information “i" icon means that the exact session logoff time is unknown to ControlUp. For example, this might occur if a user ­session is established on a monitored laptop, and then the user takes the laptop offsite and logs the session off when the computer is not monitored.
  7. Logon duration – the time elapsed between successful user authentication and the time when the desktop was fully initialized or a published application started
  8. Avg. App Load Time – Average load time for all monitored applications started in the session
  9. Max (avg) Protocol Latency – The highest average protocol latency measured for this user session
  10. Peak Protocol Latency – The peak protocol latency measured for this session
  11. Max (avg) Protocol Bandwidth Usage – The highest average protocol bandwidth usage measured for this user session
  12. Peak Protocol Bandwidth Usage – The peak protocol bandwidth measured for this session
  13. Protocol Bandwidth Limit – The maximum bandwidth available for the remote protocol traffic associated with the session
  14. Profile load time – the time elapsed during the process of loading the user’s profile (part of the logon duration period)
  15. Group Policy load time – the time elapsed during user group policy initialization (part of the logon duration period)
  16. Desktop load time – the time elapsed during the initialization of the desktop shell (part of the logon duration period)
  17. Logon duration (other) – the time elapsed during the initialization of other logon components (third-party printing and profile management solutions)
  18. Initial program – the published application name (if used)
  19. User OU - The name of the OU in which the user object is located in Active Directory.
  20. Initial branch name - name of branch or organizational unit associated with the session Client IP address (configurable in ControlUp Console).

By default, the grid is sorted by logoff time in descending order.

The following additional functionality is offered by this report:

  • The folder selection dropdown allows for focusing the result of the report on a folder in your ControlUp organization. By default, data for the entire organization is shown.
  • Any user name can be clicked to display the details of the selected user session by linking to the Session Details report. For more details, see below.
  • All columns can be sorted by clicking on the column header
  • All columns can be filtered by clicking the filter icon in the column header
  • The number of items displayed in the grid can be controlled by using the “items per page” drop down at the bottom of the grid
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