Locations where the ControlUp service account is used in ControlUp On-Premises configurations.  

Location: On-Premises Server – Configured during On-Premises Server installation process.

  • IIS Application Pool services
    • 1_WS.Pool
    • ConfigurationPool
    • HandshakePool
    • IncidentsReporterPool
    • IncidentsViewerPool
    • MasterPool
    • SBAPool
    • UploaderPool
  • ControlUp-LDS service
  • ControlUp Incidents service

Location: Monitor Settings – Configured during Monitor deployment process.

  • Go to Monitor Settings, highlight the Monitor you want to update, and click “Settings…”

Location: SQL Server – Configured during On-Premises Server installation process.

  • The account MUST have dbo permissions to the ControlUpDB.
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