Sessions View & Actions

The Sessions view is designed to display and manipulate user connections on your network.

The following types of sessions can be managed and monitored by ControlUp:

  1. Local console sessions (users working physically at the machine)
  2. Remote console sessions (RDP connections to the console of the machine)
  3. RDS connections (Sessions established using RDP on a Terminal / Remote Desktop Services host)
  4. Citrix HDX/ICA sessions on XenApp / Presentation Server machines
  5. Citrix HDX/ICA sessions on Citrix Virtual Apps & Desktops (CVAD) VDI stations
  6. VMware View Horizon user sessions (PCoIP or RDP)
  7. System and Services sessions (not displayed by default – use the “View Options” > “Show System Sessions” checkbox on the Ribbon Bar to change the default behavior)

When you switch to the Sessions view using the Sessions button on the Navigation Bar, the Information Grid will display all of the established user sessions on all of the machines you are currently connected to.

Note: Your active ControlUp license determines the number of sessions you may manage concurrently. For more information, please refer to the “ControlUp Licensing” chapter.

You can also switch to the Sessions view by double-clicking a machine's row in the Information Grid of the Machines view. In this case, the Information Grid will display only the user sessions established on the machine you selected.

Sessions View Column Reference

The following information columns are available in the Information Grid while using the Sessions view.

Active Application
The name of the application currently running in the foreground
Active Application Title
The title of the application currently running in the foreground
Active URL
The URL of the foreground Browser application, will be populated 
only if a Browser app is currently in the foreground
Apps In Use
For an EUC session, the name of the published application/s in the session
Apps in Use Count

 

Count of distinct XenDesktop published applications currently running on the machine

Avg. App Load Time

Average load time of the last recorded samples for selected user-mode applications running in the user's session, as defined in the App Load Time tab of the Settings window

Average Encoding Time

The average frame encoding time, in milliseconds.

Bandwidth Avg

The average of the last 20 "Protocol Bandwidth – Last Recorded" samples for the user session

Bandwidth Last

For an active PCoIP or ICA session, the overall bandwidth for incoming/outgoing PCoIP or ICA packets averaged over a one-second sampling period

Bandwidth Limit

The maximum bandwidth available for the traffic associated with the session, as defined by the administrator (ICA/HDX and PCoIP sessions only)

Branch Name

Name of the branch or organizational unit associated with the session Client IP address (configurable in the Branch Name tab of the Settings window)

Citrix Receiver Version

The current version of the Citrix Receiver installed on the client’s machine

Client Device Score

Experience stress score of the client device based on the worst threshold among these metrics: 
Client WiFi Signal
Lan Latency
Total Session Latency
Internet Latency

Client Foreground App

Indicates whether the EUC Client is the foreground application on the client device connected to the session

Client Inactive Time

EUC client's inactive time while the client device is connected to the session

Client IP

IP address of the machine from which the session was initiated

Client NIC Name
The NIC name of the client device connected to the session

 

Client NIC Speed
The NIC speed of the client device connected to the session

 

Client NIC Type
NIC type of the client device connected to the session

Client Name

Name of the machine from which the session was initiated

Client OS Name

The OS type of the client device connected to the session

 

Client OS Version

The OS Version of the client device connected to the session

 

Client Packet Loss

Percentage of network packet loss on the client device connected to the session

Client Public IP

The public IP Address of the client device connected to the session

Connect Time

Time of session’s last switch to the “Active” state

CPU

Percentage of CPU consumed by this session

Desktop Load Time

The interval between the beginning of desktop initialization and the time the desktop became available to the user. This column is only applicable to full desktop sessions, not published application launches.

Disconnect Time

Time of session’s last switch to the “Disconnected” state

Disk Read KB/s

Number of KB per second read by all user's processes in the session

Disk Write KB/s Number of KB per second written by all user's processes in the session

Domain DNS

The name of the Active Directory domain of the user

Frames Per Second

For an active Blast session, Number of image frames per second.

Frames Skipped From Insufficient Client Resources

The number of frames skipped per second due to insufficient client resources. Higher values are usually caused by a lack of client-side resources.

Frames Skipped From Insufficient Network Resources

The number of frames skipped per second due to insufficient network resources. Higher values are usually caused by poor network conditions.

Frames Skipped From Insufficient Server Resources

The number of frames skipped per second due to insufficient server resources. Higher values are usually caused by a lack of server-side resources.

GPU CPU Utilization

GPU CPU Utilization

GPU decoder Utilization GPU decoder Utilization

GPU encoder Utilization

GPU encoder Utilization

GPU Frame Buffer Memory Utilization

GPU Frame Buffer Memory Utilization

Group Policy Load Time

The loading time of the user logon group policies, not including logon scripts.

HZ Agent Version

HZ Agent Version

HZ Client Connection Server URL

In VMware Horizon View, the URL of the View Connection Server the View Client is attached to

 

HZ Client Domain

In VMware Horizon View, the AD domain of the workstation running the View Client

 

HZ Client Tunnel

In VMware Horizon View, whether or not the View Client is using a secure tunnel

 

HZ Client Type

In VMware Horizon View, the OS type of the workstation running the View Client

 

HZ Client Version

Client version for this session.

 

HZ Desktop Source

Desktop machine source if this is a Desktop session, unset otherwise

 

HZ Farm Name

Farm display name for this RDS Desktop or Application session, unset otherwise

HZ Last Session Duration

Duration of the last connection period of the session

 

HZ Pod

The Horizon Pod name (Cloud Pod Architecture only)

HZ Pool Display Name

The name of the Horizon Pool

HZ Pool Name

The unique name of the Horizon Pool

 

HZ Security Gateway IP Address

IP address of the security gateway. For now, this will be populated for Unified Access Gateway only

 

HZ Security Gateway Name

The machine hostname or DNS name of the security gateway. This will be populated for 
- Security Server
- Unified Access Gateway

HZ Session Start Time

Time when this session was originally logged in

HZ Session Type

Type of this session

HZ Site

The Horizon Site name (Cloud Pod Architecture only)

HZ Unauthenticated

Indicates if this session is of unauthenticated access user

I/O Read Operations per second

The rate at which the session is issuing read I/O operations. This counter counts all I/O activity generated by the session to include file, network, and device I/Os.

I/O Write Operations per second

The rate at which the session is issuing Write I/O operations. This counter counts all I/O activity generated by the session to include file, network, and device I/Os.

ID

Session ID number

Idle Time

Time elapsed since last user input was received in session

Idle Time (Min)

Time elapsed since last user input was received in session

Initial Program

Name of the published application used in the session (if appl.)

Internet Latency

Latency between the client device connected to the session and the Google DNS servers

LAN Latency

Latency between the client device connected to the session and the local router

Latency Avg

The average of the last 20 samples of “Protocol Latency – Last Recorded“

Latency Last

For an active ICA or PCoIP session, the last reading of the protocol latency between the client and the server. When the ICA session is idle for more than 1 minute, this column will show N/A.

Local Router IP

Client device's local router IP while connected to the session

Location

Specified the resource location for a Citrix Cloud Connector Machines or VDA

Logon Duration

The interval between the end of the user’s authentication and the time when the desktop became available to the user, or when a published application was launched.

Logon Duration – Other

The time taken by logon scripts, 3rd party profile management solutions, and other components that delayed the logon process.

Logon Time

Time of session establishment

Machine

Name of the machine hosting the session

Memory (Private Bytes)

Non-sharable memory committed to processes in session

Memory (Working Set)

Total Working Set of all processes in the session

Network Received KB/s

Number of KB per second received by all user's processes in the session

Network Sent KB/s

Number of KB per second sent by all user's processes in the session

Packet Loss

For an active Blast session, the network packet loss for uplink

Page Faults/sec

Number of Page Faults per second in the session

Processes

Number of processes currently running in this session

Profile Load Time

The loading time of the Windows user profile for the session.

Protocol

For a CVAD session, the protocol that the session is using (HDX, RDP, or Console)

Resource Consumption Score

Shows the worst color indication from the following monitored columns:
CPU, Memory (Private Bytes), Memory (Working Set), Page Faults / sec, I/O Read Operations/sec, I/O Write Operations/sec, Protocol Latency - Session Avg, Protocol Bandwidth – Session Avg, Protocol Bandwidth – Last Recorded, Protocol Latency - Last Recorded, Protocol Bandwidth Limit, XD HDX Connection Load Time

RTT

The round trip time since the user interaction till the graphical response being displayed, and not just until the network response (as in network latency).
This metric can be used to measure the screen lag that a user experiences while connected through a Blast or RDP protocol.

Session Create Time

For a CVAD session, time the session started (logon)

Session Name

Session name (protocol, number)

State

Current state of the session (active, disconnected, etc.)

Stress Level

An aggregated measure of the session’s performance columns, as configured for the current record in the Stress Settings Pane.

Total Session Latency

Total session latency from the client device calculated from the second callback

User

User name of the session’s owner

User AD DN

The full DN path of the user object in Active Directory

User AD OU

The name of the OU in which the user object is located in Active Directory

User Full Name

The display name of the user object in Active Directory

User Input Delay

Measures the time it takes for a user input to reach the application.
User Input Delay performance counters are supported in Windows 10, version 1809 and later, and Windows Server 2019 and later.

User Logon Server

The name of the Active Directory domain controller used to authenticate the user account during logon.

UX Score

Shows the worst color indication from the following monitored columns:Logon Duration,Protocol Latency -Session Avg,Protocol Bandwidth,Session Avg,Logon Time,Profile Load Time,Group Policy Load Time,Desktop Load Time,Logon Duration -Other,Protocol Bandwidth,Last Recorded,Protocol Latency -Last Recorded,XD Brokering Duration,Avg.App Load Time,XD Authentication Duration,XD Group Policy Load Time,XD HDX Connection Load Time,XD Interactive Session Load Time,XD Logon Duration,XD Logon Scripts Load Time,XD Profile Load Time

View Client Connection Server URL

In VMware Horizon View, the URL of the View Connection Server the View Client is attached to.

View Client Domain

In VMware Horizon View, the AD domain of the workstation running the View Client

View Client Protocol

In VMware Horizon View, the protocol used by the View Client to attach to the VM

View Client Tunnel

In VMware Horizon View, whether or not the View Client is using a secure tunnel

View Client Type

In VMware Horizon View, the OS type of the workstation running the View Client

WiFi Authentication

Authentication type used to connect to the wireless network by the client device connected to the session

 

WiFi Channel

Access point channel of the client device connected to the session

 

WiFi Radio Type

Radio protocol/type of the wireless network used by the client device connected to the session

 

WiFi Signal

WiFi signal strength of the client device connected to the session measured in dBm displayed in percentage

WiFi SSID

Name of the connected wireless network used by the client device connected to the session

WiFi BSSID

MAC address of the access point to which the client device is currently connected

XD Anonymous

For a CVAD session, indicates whether the session is of an anonymous user

XD Apps In Use

For a CVAD session, the name of the published application/s in the session

XD Apps In Use Count

For a CVAD session, the name of the published application/s in the session

XD Authentication Duration

For a CVAD session, the authentication duration in milliseconds

XD Brokering Date

For a CVAD session, the timestamp of brokering time

XD Brokering Duration

For a CVAD session, brokering duration calculation in milliseconds

XD Client Session Validate Date

For a CVAD session, timestamp of Client Session Validated

XD Connected Via HostName

For a CVAD session, the hostname of the gateway, router or client via which the connection is established

XD Connected Via IPAddress

For a CVAD session, the IP address of the gateway, router or client via which the connection is established

XD Delivery Group

Name of the CVAD Delivery Group to which the machine hosting the session belongs

XD Disconnect Date

For a CVAD session, the timestamp of the Disconnect event

XD Disconnect Reason

For a CVAD session, the reason for the session disconnection

XD Establishment Date

For a CVAD session, timestamp recorded on the Broker at the point when the VDA confirms session connect/reconnect maps to Resolution Time in Desktop Director UI

XD Group Policy Load Time

For a CVAD session, the duration of the Group Policy load time

XD HDX Connection Load Time

For a CVAD session, the duration of the HDX load time

XD Interactive Session Load Time

For a CVAD session, the duration of Interactive load time

XD Launched Via HostName

For a CVAD session, the hostname of the StoreFront server used to launch the session

XD Launched Via IPAddress

For a CVAD session, the IP address of the StoreFront server used to launch the session

XD Logon Duration

For a CVAD session, the total logon duration for this session (in milliseconds)

XD Logon Scripts Load Time

For a CVAD session, the duration of the Logon Scripts Load Time

XD Profile Load Time

For a CVAD session, the duration of the Profile load time

XD Published Resource Type

Type of CVAD published resource (desktop/application) used in this session.

XD Secure ICA Session

For a CVAD session, indicates whether SecureICA is active in the session

XD Server Session Validate Date

For a CVAD session, timestamp of Server Session Validated

XD Session Create Time

Time the session started (logon)

XD Session Reconnected

For a CVAD session, indicates whether this connection is a reconnection to an existing session

XD Site Name

For a CVAD machine, the name of the CVAD Site

XD UPN

For a CVAD session, the User Principal Name (username@domainsuffix)

XD VM Start Duration

For a CVAD session, the duration of the Start of the VM

Sessions Actions

These actions are available when selecting a session or a group of sessions. The actions can be invoked using either the Ribbon Bar “Actions” button, the context menu (right-click), or the Actions Panel.

Manage Registry

When invoked from the Sessions view, the Registry Controller enables viewing and editing the HKEY_CURRENT_USER registry hive(s) corresponding to the selected user session(s). For more information about the Registry Controller, please see the Controllers Pane chapter.

Manage Programs and Updates

When invoked from the Sessions view, the Programs and Updates Controller enables viewing the programs installed for each user who has a session established on one of your managed machines. For more information about the Programs and Updates Controller, please see the Controllers Pane chapter.

RDP to Machine

Switches the display to the Remote Desktops pane and establishes a Remote Desktop session on the machine on which the selected user session is hosted.

Chat

With ControlUp, you can open a text chat session with any user currently logged on in your system. Both you and the end user will be presented with a chat window and the chat session will continue until terminated by closing the window.

Remote Assistance

ControlUp can be used to establish Remote Assistance sessions for support and troubleshooting purposes. Upon first use of this action, you will be required to configure a password for the remote assistance invitation. During the connection attempt, the end user will receive a confirmation dialog box requesting permission for you to connect to the assistance session. Please keep in mind that this action utilizes the built-in Windows Remote Assistance capabilities, which should be enabled on the target machine. If the Remote Assistance is blocked by policy or is not installed as a feature, ControlUp is capable of enabling / installing it remotely with your approval.

Note: A known issue exists when establishing Remote Assistance sessions on Windows XP and Windows Server 2003 machines that were cloned without using the Microsoft Sysprep utility. If your Remote Assistance request fails, please verify that the Sysprep utility has been executed after cloning/imaging the target system.

Terminal Services (sessions actions category)

Disconnect Session

This action Issues a disconnect command for the selected session(s). The session(s) will then be handled according to your Terminal Services configuration and Group Policy (left disconnected or logged off after a timeout). The end user is not notified of this action.

Log Off Session

This action invokes a log-off process for the selected session(s), closing all currently open programs. The end user is not notified of this action.

Shadow Session

Using this action, you can establish a remote control session that will allow you to view the activity and collaborate with the target user. This is achieved using the session shadowing mechanism, which needs to be enabled on the target RDS. In order to shadow Citrix ICA sessions, the Citrix Online Plugin needs to be installed on the machine on which you are running the ControlUp console.

Note: When shadowing a user session on an RDS, a new session will be opened for you on that server. This session will log off automatically when the session shadowing is finished.

Note: Various issues not related to ControlUp may prevent your session shadowing from working correctly. Please see the Troubleshooting chapter in this document to check for possible resolutions.

Send Super-Message

A Super-Message is a rich-text message that can include graphics, text formatting, and various display options. Super Messages can be configured to allow user feedback, to disappear automatically after a configured period of time, or to be displayed on top of other windows.

Send Message

This action sends a standard “net send”-style message to the selected user session.

Get Session Screenshot

This action allows you to get a quick screenshot of the user’s activity for support or troubleshooting purposes. The selected session has to be active and unlocked for this operation to complete successfully. This operation can be performed in the following modes:

1. User approval – the end user(s) will be presented with a warning message asking for approval of the administrator’s attempt to receive a screenshot of the user’s current activity.

2. User notification – the end user(s) will be presented with a warning message stating that the administrator has requested to receive a screenshot of the user’s current activity. No user approval is needed.

3. No notification – the end user(s) will not be notified of the action.

Note: Please respect the regulations effective in your region and/or organization in regard to the users’ privacy. From a privacy standpoint, it is general practice to request the users’ permission before obtaining a screenshot of their activity. If your user environment involves sensitive or classified activity, it is recommended that you configure the screenshot restriction, as explained below.

If your company policy states that users must be notified before taking a screenshot of their activity or if taking screenshots of user activity is prohibited altogether, you can restrict this action using ControlUp’s Security Policy. This can be achieved either by denying the relevant “Get Session Screenshot” permission explicitly or by configuring it to “Not set”.

Organizations in which ControlUp was upgraded from version 2.0 may have a server-side restriction on taking screenshots of user activity, resulting from an explicit request from the organization. In such a case, the Security Policy will not allow you to change the “Get Session Screenshot” permission. In order to remove or alter this restriction, please contact Smart-X Support.

If you are using ControlUp in Offline Mode, you may restrict this functionality when requesting an Offline License file. In your request e-mail, please state that you would like to restrict taking screenshots of user activity, including the restriction level (without the user’s permission or altogether), and your Offline License file will be issued with the restriction you require.

Group Policy (sessions actions category)

Refresh User Group Policy

This action triggers a Group Policy update on the remote user session using Windows built-in GPUPDATE utility with /Target:User parameter. You can manipulate the “Force” and “Timeout” parameters using the action window.

Kill Policy

This action removes any group policy restrictions applied to the target user(s) environment, such as start menu restrictions, blocked locations in Windows Explorer, etc. This can be useful during support sessions in order to allow a user to perform actions normally blocked by Group Policy.

Since the user’s shell (explorer.exe) is restarted when this action is performed, the user will experience a brief disappearance of the Start Manu and taskbar as well as the closing of any open Windows Explorer windows.

Reapply Group Policy

Reapplies Group Policy restrictions previously removed by the “Kill User Group Policy” action. The user’s shell will be restarted again when this action is performed.

Registry (sessions actions category)

Registry Import

This action performs an import of a given .reg file to the HKEY_CURRENT_USER hive of the target user session(s). This action is not available as part of the Registry Controller in the Sessions view.

Processes (sessions actions category)

Start Process in Session

This action allows you to launch a process inside the selected user session(s). You can run any executable that is accessible by the user(s) on the target machine(s). If using a command-line expression or a batch file, please prepend “cmd.exe /c ” to your command. This action will work correctly only if the target end user(s) has appropriate permissions to launch the selected process.

Note: processes started using ”Run Process” action are executed interactively inside the user’s session, so all command output and launched windows will be visible to the user. In order to launch system-level tasks that will be invisible to the user, use the “Run As” command in the Machines view.

Script-based Actions

Invokes any Script-based Actions downloaded or created for use in your organization and configured to be applicable to Sessions. For more details, please refer to the Script-based Actions chapter.

Go to

Using this submenu, you can quickly switch the current view to the Machines view, while selecting the machine on which the selected user session is hosted.

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