Add Monitor

In this step of the Getting Started tutorial, you will see how to add a monitor to your ControlUp setup. 

A monitor is a Windows service requiring no user interaction, which allows for continuous monitoring of your resources. It is recommended to run the ControlUp Real-Time Console and the ControlUp Monitor on two separate servers. By adding a monitor you will benefit from the ControlUp Insights historical reporting module (learn how to login to ControlUp Insights in the next step).

If you wish, you can add automatic backup for your Monitor by adding a second Monitor to your organization. If you add a second Monitor, the two Monitors will automatically operate as an active/passive HA pair, preventing any potential loss of data due to unscheduled reboots or downtime.

Large organizations with more than 5,000 monitored resources or multiple sites require multiple Monitors, with at least one Monitor deployed at each site. You can add as many Monitors to your organization as necessary, and they will automatically be configured to work together as a cluster.

For more information about the Monitor, see ControlUp MonitorIntroduction to ControlUp v8.1.

If you encounter a connection issue between the monitor and ControlUp server, please refer to our article - Missing Data In Insights

Watch the video to learn how to add a Monitor or see below for step-by-step instructions:


Adding a ControlUp Monitor

1) In order to add the ControlUp Monitor service, you should select a computer or virtual machine that is correctly sized for your needs and the size of your environment and can be dedicated to only running the ControlUp Monitor service. 

2) Click the "Add Monitor" button in the Home Ribbon to begin the Monitor Installation Wizard.

 3) Select the Computer from the list that you wish to deploy the Monitor Service to. 

 3) The Monitor installation Wizard will test various components of the target machine before deploying the service to make sure that it will be able to run. 

 4) The Console will push the binaries to the machine, and when complete the Monitor Configuration Wizard will commence. 

5) You must provide the Monitor with credentials. Some things you should know about the Monitor Service, how it runs, and "who" it runs as are:

  1. The Monitor Service runs on the Monitor server as the "NETWORK SERVICE" user. 
  2. The Domain Credential is the account that the Monitor will use to connect to and communication with Active Directory resources (like the Agents installed in your environment.)
  3. The Connection Credential is the credential that the Monitor and if configured as a "Shared Credential" - your users, will use to connect to the Console Connections like the Hypervisor, Netscaler, AWS, or XenDesktop Site. 

6) Once you have your credentials defined, the Console will ask for a login mode. Generally speaking, unless you know you should change this you can leave it as default. 

7) Configure any Proxy settings if required. See this article for more details information about communication to back-end systems used by ControlUp.

8) Configure Export Schedule if desired (optional)

9) Configure SMTP settings for Trigger Alerts (optional)

10) Configure regulating information updates. See the ControlUp Optimization Guide for recommendations on this setting. For environments with less than 1500 licenses, you can leave this default. 

11) When Complete the Configuration will be saved to the Monitor. 

12) And after the wizard closes you should see the Monitor Settings page and Summary tab. Check the "Resources Connected" to make sure that your Monitor is properly configured  to communicate with the configured objects in your environment. 

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