Getting Started with ControlUp Insights

ControlUp Insights is an innovative web-based operational intelligence solution for monitoring and analysis of end-user computing environments. ControlUp Insights displays historical reports regarding activity and resource consumption in enterprise information systems, allowing for efficient troubleshooting of system issues, identifying trends, investigating past activity, and receiving other actionable information.

Accessing ControlUp Insights

ControlUp Insights can be accessed using a dedicated button on the Home ribbon of ControlUp Console.

ControlUp Insights is also accessible directly by URL https://insights.controlup.com. When browsing to this URL manually, the single sign-on mechanism is not activated and a valid ControlUp email and password need to be provided.

In order to ensure the security of your data stored in ControlUp Insights, access to the portal is allowed exclusively to the user who first installed and configured ControlUp on your network. To configure user access permissions for your colleagues, click on the Manage User Access button on the ControlUp Insights ribbon:

You will be presented with the Organization Properties dialog box which contains the list of users in your ControlUp organization.

You can enable access to ControlUp Insights on a per-user basis by checking the checkbox in the “Permitted to use ControlUp Insights” column of the table. In addition, you can control the default access level for newly created users by using the “Allow new members of this organization to access ControlUp Insights” checkbox at the bottom of the dialog.

Additional Security Settings for ControlUp Insights

You can enhance the security of ControlUp Insights access for users in your organization by configuring additional security settings. Click on the Access Settings button on the ControlUp Insights ribbon to access those settings:

The following security settings are available for configuration:

Two-factor authentication – ControlUp Insights can be configured to require the user to provide an authentication code which is sent to the user during sign-in. The code may be sent by using the email address registered with the user’s ControlUp account, and also by means of a mobile push notification sent to a mobile device on which the ControlUp Mobile App has been installed and activated.

Email domain restriction – You can provide a list of email domains as an additional form of validation for any ControlUp Insights user in your organization. Since ControlUp requires every user to confirm ownership of the email address by activating their account, you can use this option to ensure that portal access is allowed exclusively for users with a valid organizational email address. When used in tandem with two-factor authentication, this option provides an additional layer of validation for the user’s authenticity.

Source IP restriction – You can provide a list of IP addresses or IP address ranges from which your colleagues are expected to access ControlUp Insights. By providing a list of public IP addresses owned by legitimate corporate locations, you reduce the attack surface of ControlUp Insights and ensure that the portal is only accessed from authorized locations.

Single Sign-On – this mechanism is used to leverage your existing ControlUp credentials to sign you on automatically, without the need to provide a username and password. Single Sign-On is activated when the ControlUp Insights button on the Home ribbon is clicked. This setting allows for disabling the Single Sign-On mechanism and requiring all users to provide a valid email and password when signing in.

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