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Schedule Settings
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Use the Schedule Settings tab of the Settings window to create and manage a list of predefined schedules which can be used with incident triggers and follow-up actions.
Each schedule you create is added to the list of schedules available for selection in the following contexts:
- When configuring an incident trigger, you can choose a schedule to restrict the incidents to the specified days and times defined in the schedule.
- When adding a follow-up action to an incident trigger (such as sending an email alert), the schedule can be used to determine whether or not to perform the follow-up action when the trigger is activated.
Each entry in this list is a matrix of hours and days of the week, specifying whether to enable incident recording for each of the time slots defined.
For example, you may want to create a schedule and record incidents during peak hours of the work week and not record incidents during the weekend. You would select Monday through Friday, 9:00am through 5:00pm, select Record incident and be sure give the schedule an immediately recognizable name like "Peak working days/hours".
To add a schedule entry:
- In the Settings tab, click Schedule . The Manage Schedules dialog opens.
- Click Add Schedule . The Alert Event Schedule dialog opens.
- In the Schedule name field, enter a name for your schedule (e.g. “All Week Except Saturday Downtime”).
- Use your mouse to highlight and select the days and times when you want incidents recorded.
- Select Record incident for the timeslot you just highlighted. The timeslot selected appears blue.
- If there are times during this timeslot that you do not want incidents recorded, highlight those times with your mouse, and then select Do not record incident . Those timeslots, even if they appear within the original timeslot now appear white.
Check that the days/times when you want incidents recorded appear in blue and the days/times when you don't want incidents recorded appear white.
- Click OK to save your schedule. You should see your schedule listed in the Name column, with the days/times you highlighted in the Schedule column next to it.