Basic Concepts

ControlUp Console – the main executable of ControlUp, available for download as a single file named ControlupConsole.exe. There are no install/uninstall routines for this component, just a portable executable.

ControlUp User – typically a systems administrator, technical specialist, or support technician working with ControlUp Console. Every ControlUp user is required to create an online login account which is used for user identification and licensing.

Managed Computer – a Windows computer which a ControlUp user wishes to manage and/or monitor using ControlUp. It needs to belong to an Active Directory domain and to have .Net Framework 3.5 or 4.5 installed. When first contacted by a ControlUp Console, every Managed Computer is assigned to a ControlUp organization.
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ControlUp Agent – a lightweight executable named cuAgent.exe that runs as a system service on every Managed Computer. This component provides performance information and handles the execution of management actions.

ControlUp Organization – a logical grouping of Managed Computers handled by the same team. A ControlUp User selects an organization during login and is restricted to managing computers that belong to the selected organization only.
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ControlUp Monitor – a background service which operates in a way similar to the ControlUp console but without the graphical user interface. ControlUp Monitor connects to all of the computers in your organization and performs continuous monitoring and reporting of incidents as well as automatic exporting of data tables for historical reporting. If you require 24/7 monitoring and alerting about incidents in your environment, it is recommended that you install at least one instance of ControlUp Monitor.
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ControlUp Insights – a reporting and analytics platform that displays historical reports using data gathered by ControlUp. In order to start using ControlUp Insights, at least one instance of ControlUp Monitor should be installed in an organization.
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Incident  - in ControlUp, an incident is an occurrence on one of your managed computers that falls under the scope of one of the configured incident triggers. For example, you might configure a “Process Ended” incident trigger with a filter of “Process name=svchost.exe”. Every subsequent crash or error exit of a process with this name will generate an incident. Incidents are recorded in the ControlUp Cloud Services database and are available for display in the Incidents Pane of ControlUp.
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Incident Trigger – a definition of an occurrence that should be recorded as an incident. Triggers of two types are supported in ControlUp: community triggers are created by ControlUp based on vendor recommendations and industry best practices, and user-defined triggers which can be configured according to your needs. Each trigger includes a set of conditions: trigger type (Stress Level, Process Started, etc.), filter (specific conditions like computer name or operating system), scope (folders and schedule – when and where the trigger applies). In addition, every trigger may include a set of follow-up actions, for example an email alert.
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Script-Based Action (or SBA)  a PowerShell, VBScript or batch script, which was imported to ControlUp as a management action. Script-based actions (SBAs) can be assigned to any of ControlUp’s managed resources (folders, computers, sessions, etc.). SBAs can be downloaded from the community repository or created manually and shared within your ControlUp organization.
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Hypervisor connection – the connection parameters needed for a console or data collection agent to connect with a supported hypervisor management platform (vCenter or XenServer pool master). After the connection to the hypervisor management platform, host and VM information is automatically retrieved and populates the ControlUp database. (If the connection is to vCenter, datacenter and cluster information is also gathered, for better organization of virtualization resources.)

XenDesktop Connection - an object in the organization tree that contains the details necessary for ControlUp to collect data from a single XenDesktop site. Once configured and connected, it enables for populating the Sessions and Computers views with information retrieved from XenDesktop brokers.

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Hypervisor folder – similar to a regular folder, but intended to organize hypervisor connections.

Hypervisor – the term ControlUp uses to refer to the connection points to the virtualization world, namely vCenter and the Xen pool master. Strictly speaking, the vCenter server is not a hypervisor, but for the purposes of consistency in ControlUp, it is referred to as one.

Host – a computer running VMware ESX/ESXi or Citrix XenServer that ControlUp accesses via the Hypervisor connection. The virtualization hosts are the computers that run multiple virtual machines on them.

VM – Virtual Machines that run as guests on the ESXi/Xen server hosts. If the guest VM is running a supported version of Windows, then the ControlUp Agent can be installed on it and it will become a fully managed computer by ControlUp. There are some performance statistics that can be gathered about all VMs, managed or not, because ControlUp queries the hypervisor about all of them. However, full data retrieval is only possible if there is a ControlUp agent installed on the guest OS.

 

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