Create Your User Account

In order to utilize ControlUp’s full power to manage computers in your environment while collaborating with other administrators on your network, you will need an online User Account. This account is used by ControlUp in order to track licensing and gather usage statistics.

After opening ControlUp for the first time you will be presented with the following screen:

Click “Create a new account” to create your ControlUp user account and fill the following form:

Please provide a valid e-mail address, your contact details, and password in order to proceed with the creation of your user account. After clicking “Sign up”, you will receive a confirmation e-mail with an activation link that you should visit in order to activate ControlUp.

At the next (and final) stage of the sign-up process you will create a ControlUp organization. For more information regarding this step, please proceed to the “Get Organized” section of the documentation.

The next time you launch ControlUp, enter your email and password in the following form:

Internet Connectivity for ControlUp

ControlUp requires Internet connectivity for the sign-in process. If you can successfully check the availability of your desired nickname, connectivity with the online account servers is working properly. If your network is connected to the Internet, but ControlUp’s connectivity with the online account servers is blocked by a firewall or other security appliances or software, please ensure the console is allowed to establish connections to these addresses via port 443 (HTTPS):

In order to verify connectivity, open Powershell and enter the following commands (run the command for each back end server FE1 through FE4):

Test-NetConnection -Port 443 -ComputerName -InformationLevel Detailed

If the test is successful, you will receive a report that ends with "TcpTestSucceeded: True/False. If True, the port is open. 

Alternatively, you can use Telnet to test communication to these systems with the following command:

telnet 443


If the connection to at least one of the above servers is successful, you should receive a blank Command Prompt screen, from which you can exit using the telnet escape sequence (Ctrl + ]).

If ControlUp cannot reach the online servers, then you will be presented with an option to adjust your proxy settings or create an offline license (for more information on these options, please see below in this document).

If your network uses industry-standard security products that prevent ControlUp’s online features from performing correctly, it is very important that you contact and inform our Product Team of the issue. We are working hard to ensure all Internet-connected networks can successfully sign in to ControlUp, regardless of the type of firewall, proxy or web filter used.

Working in Offline Environments

If your network is not connected to the Internet, please use the “Sign in to ControlUp” screen to submit a request for an Offline License. This file is an authentication method that allows the ControlUp console to run without logging in to the online servers. As some of ControlUp’s collaboration features and management actions require Internet connectivity, this method should only be used as a last resort.

In order to request an offline license, please use the “Request a new Offline License” option and follow the instructions on screen.

If your computers have an Internet connection, you will not see the option to use an Offline License file (and proxy options). In order to make this option visible, please add the following registry value before launching ControlUp:

Value Name: HKEY_CURRENT_USER\Software\Smart-X\ControlUp\Console\UsedOfflineOnce

Value type: DWORD

Value data: 0x00000001 (1)

Note: Before issuing the Offline License request, please make sure that ControlUp is launched using the same Windows user name which you will be using to launch ControlUp in the future. Every Offline License is linked to a single Windows user and will not work if ControlUp is launched with another user account.

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