Accounts View & Actions

The Accounts View is an aggregated view of all users who have established sessions on all of your managed machines, grouped by the user name.

This view displays all users currently active in your environment, along with statistics that enable the identification of top resource consumers and other user-related trends in your enterprise.

Accounts View Column Reference

The following information columns are available in the Information Grid while using the Executables View.


User account name

User AD OU

The name of the OU in which the user object is located in Active Directory

Stress Level

An aggregated measure of the account’s performance columns, as configured for the current record in the Stress Settings.


Average percentage of CPU consumed by user on all machines on which at least one process in owned by this user

Memory (Private Bytes)

Total non-sharable memory consumed by this user account on all machines

Page faults/sec

Total Page Faults/sec consumed by this user account on all machines

Avg. App Load Time

Average load time for selected user-mode applications for the user account, as defined in App Load Time tab of the Settings window


Total number of machines on which the user account is currently running processes


Total number of processes launched by this user account


Total number of sessions of this user account

XD Apps in Use Count For Citrix Virtual Apps & Desktops (CVAD) sessions, the number of published applications in all sessions

XD Apps in Use

For CVAD sessions, the unique names of all published applications the account is currently running

Accounts Actions

These actions are principally equivalent to their counterparts on the Sessions View. When invoked from the Accounts View, these actions are performed in parallel on all the instances of the selected accounts.

Note: By selecting an account and executing the “Log off” action, you will terminate all user sessions established by that account on all managed machines. This logic applies to all management actions on the Accounts View. Therefore you should use the Accounts actions with care.

The actions can be invoked using either the Ribbon Bar “Actions” button, the context menu (right-click), or the Actions Panel.

Manage Registry

When invoked from the Accounts view, the Registry Controller enables viewing and editing the HKEY_CURRENT_USER registry hive(s) corresponding to all the user sessions established using the selected user account. For more information about the Registry Controller, please see the Controllers Pane chapter.

Manage Programs and Updates

When invoked from the Sessions view, the Programs and Updates Controller enables viewing the programs installed for the selected account, across all your managed machines. For more information about the Programs and Updates Controller, please see the Controllers Pane chapter.

Remote Desktop Services (accounts actions category)

Disconnect Session

This action Issues a disconnect command for all user sessions established using the selected account. The sessions will then be handled according to your Remote Desktop Services configuration and Group Policy (left disconnected or logged off after a timeout). The end user is not notified of this action.

Log Off Session

This action invokes a log off process for all user sessions established using the selected account, closing all currently open programs. The end user is not notified of this action.

Send Super-Message

A Super-Message is a rich-text message that can include graphics, text formatting, and various display options. Super Messages can be configured to allow user feedback, to disappear automatically after a configured period of time, or to be displayed on top of other windows.

Send Message

This action sends a standard “net send”-style message to all user sessions established using the selected account.

Group Policy (sessions actions category)

Kill Policy

This action removes any group policy restrictions applied to the target user(s) environment, such as start menu restrictions, blocked locations in Windows Explorer, etc. This can be useful during support sessions in order to allow a user to perform actions normally blocked by Group Policy.

Since the user’s shell (explorer.exe) is restarted when this action is performed, the user will experience a brief disappearance of the Start Manu and taskbar as well as the closing of any open Windows Explorer windows.

Reapply Group Policy

Reapplies Group Policy restrictions previously removed by the “Kill User Group Policy” action. The user’s shell will be restarted again when this action is performed.

Script-based Actions

Invokes any Script-based Actions downloaded or created for use in your organization and configured to be applicable to Accounts. For more details, please refer to the Script-based Actions chapter.

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