Computers View & Actions

The Computers view is a display of all the computers you have added to the console. This view is displayed automatically upon the console launch. Besides browsing, searching, grouping and sorting the data, this view allows you to perform a variety of actions on the selected computer(s).

These actions are available when selecting a computer or a group of computers. They can be invoked using either the Ribbon Bar “Actions” button, the context menu (right-click), or the Actions Panel.

Note: ControlUp will only show you actions which are relevant for all selected records. Thus, if one of the computers you selected is currently in Disconnected mode, you will only see actions applicable to disconnected computers. In addition, in case the Security Policy does not allow you to use some of the actions, they will be greyed out and disabled.

Computers View Column Reference

The following information columns are available in the Information Grid while using the Computers View. For more information regarding Citrix XenApp counters, please refer to http://support.citrix.com/article/CTX133540

 

Active

Memory*

The amount of memory that has been used by the VM in the past sample period. This is the “true” number of how much memory the VM currently has need of. (VMware only)

Active

Sessions

Number of user sessions currently in the “Active” state

ASP Request Queued(Citrix Web Interface)

For a Citrix Web Interface, the number of requests waiting to be processed by ASP.

ASP Request

Rejected(Citrix Web Interface)

For a Citrix Web Interface, the number of requests rejected because the request queue was full.

Avg. App Load Time

Average load time for selected user-mode applications running on the computer, as defined in App Load Time tab of the Settings window.

Avg. Disk

Read Time

For all local disks, the average time, in milliseconds, of a read of data from the disk (Avg. Disk sec / Read performance counter).

Avg. Disk

Write Time

For all local disks, the average time, in milliseconds, of a write of data to the disk  (Avg. Disk sec / Write performance counter).

Avg. Logon Duration

The average logon duration for all user sessions currently established on the computer.

Computer Local Time

The local time on the managed computer

CPU

Processor utilization percentage

CPU Count

Number of CPUs

CPU Excessive SMP use*

The percentage of time during which the VM is ready to run but unable to do so due to co-scheduling constraints. Also known as Co-Stop. Only valid for VMs with more than one vCPU. (VMware only, requires ESXi 5.0 or greater)

CPU Ready*

The amount of time spent by vCPU as ready to process an instruction but unable to do so, due to no physical processor time being available. (‘runstate_full_contention’ needs to be explicitly enabled for each VM on XenServer)

CPU Swap Wait*

The percentage of time during which the VM is waiting on swapped memory pages to be read from disk. (VMware 5.x only, requires statistics level 3 for vCenter)

CPU System Time*

The percentage of time spent by system services on behalf of the VM. Often caused by high I/O. (Requires statistics level 3 for vCenter) (VMware only)

CSG

Connections

For a Citrix Secure Gateway server, the number of currently active connections

Description

A free text field that helps your colleagues identify the purpose of the computer and document additional information. This field is editable by right-clicking the computer in the organization tree and selecting “Properties”.

Disconnected

Sessions

Number of sessions in the “Disconnected” state

Disk Queue

Average disk queue length for all physical disks

Disk Reads / sec

Disk Reads/sec is the rate of read operations on the disk. (Disk Reads / sec performance counter).

Disk Transfers / sec

Disk Transfers/sec is the rate of read and write operations on the disk. (Disk Transfers / sec performance counter).

Disk Writes / sec

Disk Writes/sec is the rate of write operations on the disk. (Disk Writes / sec performance counter).

DNS A Records

List of IP addresses retrieved by attempting to resolve the computer’s FQDN from the managed computer itself.

Domain DNS

DNS suffix of the computer

Dropped Received Packets*

Number of received packets that were dropped in the last collection interval (needs to be explicitly enabled on XenServer).

Dropped Transmitted Packets*

Number of transmitted packets that were dropped in the last collection interval (needs to be explicitly enabled on XenServer).

Dynamic Memory Avg. Pressure

The demand for more memory by the VM and its processes (Hyper-V only)

Dynamic Memory Enabled

Is Dynamic Memory enabled for the VM (Hyper-V only)

Error Rate

Marginal rate of error events in the system logs

Folder

The full name of the computer’s parent folder in the organization tree.

Free Space on

System Drive

The amount of free space available on the system drive

Guest Name*

The computer name as reported to the hypervisor by the guest OS.

Host CPU Usage*

Amount of actively used virtual CPU as a percentage of total available CPU. This is the host’s view of the CPU usage, not the guest operating system view. It is the average CPU utilization over all available virtual CPUs in the virtual machine.

Host Name*

The name of the virtualization host which is hosting the VM.

Hypervisor Platform*

The vendor of the virtualization host on which the VM is hosted.

ICA Sessions Count

Number of ICA sessions currently established on the computer

Idle Sessions

Number of active user sessions which have been idle for at least 30 minutes (by default)

Install Date

Date on which the Operating System was installed


IP Addresses

List of all IP addresses currently configured on the computer.

Note: By default, IPv6 addresses are not displayed. In order to display IPv6 addresses, please configure the following Registry value on the managed computer(s):

Parent Key (create the Preferences key if it does not exist):

HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUpAgent\Preferences

Value Name: showIPv6

Value Type: REG_DWORD

Value Content: 1

This value may be created simultaneously on multiple computers by using the Registry Controller. The ControlUp Agent (cuAgent) service needs to be restarted for this change to take effect.

Last Boot

Date and time of the last system boot

Logon Server

The name of the Active Directory domain controller used to authenticate the computer account.

Manufacturer

Hardware manufacturer of the system

Max Free

Space Drive

Amount of free space available on the least occupied fixed drive

Maximum Memory

The maximum amount of RAM a VM can be assigned. (Hyper-V only)

Memory

Amount of physical RAM on the computer.

Note: This column is designed to disregard small differences in RAM reported by some computers, so this column’s value is rounded to the closest 128 MB.

Memory Demand

The amount of memory demanded by processes in the VM (Hyper-V only)

Memory Status

Shows whether the host has enough memory to provide a full memory buffer to the VM  (Hyper-V only)

Memory SwapIn rate

Rate at which memory is swapped from disk into active memory during the current interval.

Memory SwapOut Rate

Rate at which memory is being swapped from active memory to disk during the current interval.

Memory

Utilization

RAM utilization percentage

Min Free

Space Drive

Amount of free space available on the most occupied fixed drive. By default, all local fixed drives are evaluated.

Note: ControlUp supports excluding drives from free space calculation by creating the following registry value on the managed computer(s):

Parent Key (create the ExclusionRules key if it does not exist):

HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUpAgent\ExclusionRules

Value Name: Drives

Value Type: REG_MULTI_SZ

Value Content: Enter a drive letter (without “:”) on a separate line for each excluded drive.

This value may be created simultaneously on multiple computers by using the Registry Controller. The ControlUp Agent (cuAgent) service needs to be restarted for this change to take effect.

Minimum Memory

The minimum amount of RAM a VM can be assigned. (Hyper-V only)

Model

Hardware model of the system

Name

Computer name

Net Received

Net Received is the rate at which data is received over all Ethernet adapters including framing characters. Net Received is based on the ‘Bytes Received/sec’ performance counter, converted to Mbps.

Net Sent

Net Sent is the rate at which data is sent over all Ethernet adapters including framing characters. Net Sent is based on the ‘Bytes Sent/sec’ performance counter, converted to Mbps.

Net Total

Net Total is the rate at which data is sent and received over all Ethernet adapters, including framing characters. Net Total is based on the ‘Bytes Total/sec’ performance counter which is the sum of the values of Network Interface\Bytes Received/sec and Network Interface\ Bytes Sent/sec, converted to Mbps.

Non-paged Pool Memory

The size, in Megabytes, of the non-paged pool memory

Operating

System

Operating system version

Organization

Company name for the registered user of the operating system

OS Service

Pack

Operating system service pack version

Other Sessions

Number of user sessions which are neither active, idle or disconnected

Pages/sec

Pages/sec is the rate at which pages are read from or written to disk to resolve hard page faults. This counter is a primary indicator of the kinds of faults that cause system-wide delays.  It is the sum of Memory\Pages Input/sec and Memory\Pages Output/sec.  It is counted in numbers of pages, so it can be compared to other counts of pages, such as Memory\Page Faults/sec, without conversion. It includes pages retrieved to satisfy faults in the file system cache (usually requested by applications) non-cached mapped memory files.

Paging File

The percentage of the Page File currently in use (Total for all paging file instances).

Physical

Addresses

The physical addresses for all of the computer’s Ethernet adapters

Physical Disk

Time

“Avg. Disk Queue Length” counter multiplied by 100.

Physical Memory Used

The amount of machine RAM actually used by the VM.

Processes

Total number of running processes on the computer

Processor

Queue Length

The number of threads in the processor queue, divided by the number of cores.

PVS RAM Cache Usage

The size of the Citrix PVS RAM cache

PVS vDisk File Name

For a Citrix Provisioning Services target device, the name of the currently active vDisk file.


Registered IP

Addresses

This column shows how many of the computer’s IP addresses are registered in DNS. (e.g. 1/2 means the computer has 2 IP addresses, one of which is registered in DNS).

Note: When configuring stress level thresholds for this column, please consider the following:

  • Threshold levels are configured as a percentage of registered addresses out of total addresses
  • Medium level for this counter will be higher than or equal to the High level

For example, this column might be colored yellow if 90% or less of the computer’s IP addresses are registered and red if less than one percent (i.e. none) of the IP addresses are registered.

Session Disconnection Rate

Number of the disconnected sessions during the last minute

Sessions

Total number of sessions (including system and services)

Startup Memory

The amount of RAM a VM starts with when turned on. (Hyper-V only)

Status

ControlUp agent connection status

Stress Level

An aggregated measure of the computer’s performance columns, as configured for the current record in the Stress Settings window.

System Type

Bitness (32/64 bit) of the operating system

Top Citrix License Utilization

For a Citrix License server, the utilization percentage of the most highly utilized Citrix license pool.

Uptime

Time elapsed since last boot

User Sessions

Number of user sessions on the machine, not including the system and services sessions

VDA Version

In Citrix XenDesktop, the version of Virtual Desktop Agent software installed on the current computer.

View Agent Version

The version of the vmWare View agent component, if installed.

Virtual Disk Avg. Latency

Average amount of time for a virtual disk read/write operation. If the VM has multiple disks attached, the value displayed belongs to the disk with the highest latency.

Virtual Disk Read IOPS*

Average number of read commands issued per second to the datastore during the collection interval. If the VM has multiple disks attached, the value displayed belongs to the disk with the highest number of IOPS.

Virtual Disk Read Latency*

Average amount of time for a read operation from the virtual disk. If the VM has multiple disks attached, the value displayed belongs to the disk with the highest latency.

Virtual Disk Read KBps*

Average number of kilobytes read from the disk each second during the collection interval. If the VM has multiple disks attached, the value displayed belongs to the disk with the highest value.

Virtual Disk Write IOPS*

Average number of write commands issued per second to the datastore during the collection interval. If the VM has multiple disks attached, the value displayed belongs to the disk with the highest number of IOPS.

Virtual Disk Write Latency*

Average amount of time for a write operation to the virtual disk. If the VM has multiple disks attached, the value displayed belongs to the disk with the highest latency.

Virtual Disk Write KBps*

Average number of kilobytes written to the disk each second during the collection interval. If the VM has multiple disks attached, the value displayed belongs to the disk with the highest value.

VM Name*

The name of the virtual machine, as seen by the hypervisor.

VM Power State*

The current power state of the virtual machine.

VM Tools State*

The state of the virtualization tools package inside the guest OS. (VMware only)

VM Tools Version*

The current version of the virtualization tools package inside the guest OS.

VM Tools Version State*

Indicates whether the virtualization tools package inside the guest OS is up to date.

Warning Rate

Marginal rate of warning events in the system logs

Windows

Directory

Value of the %WINDIR% environment variable

WorkItem Queue Ready Count (XenApp)

For Citrix XenApp XML brokers and controllers, the number of work items that are ready to be executed.

XD % Available Hypervisor Connections

For a XenDesktop Broker, the percentage of functional hypervisor connections (of the total number of connections)

XD AD Identity Service

For a XenDesktop Broker, the current status of the AD Identity service

XD Allocation Type

For a XenDesktop computer, denotes how the machines in the catalog are allocated to a user

XD Associated Users

For a XenDesktop computer, the list of users - current user(s) for shared machines and the assigned users for private machines

XD Average Logon Duration

For a XenDesktop computer, the average logon duration for all XenDesktop user sessions currently established on the computer

XD Broker

The DNS host name of the controller that the machine is registered to. Can be null if not brokered

XD Broker Health

Indicates the overall status of the XenDesktop Broker

XD Broker Last Activity Time

The last reported activity time of the XenDesktop Broker service on the broker

XD Broker Last Start Time

The last start-up time of the XenDesktop Broker service on the broker

XD Broker Service

For a XenDesktop broker, the current status of the Broker service

XD Broker State

For a XenDesktop broker, the current value of the State attribute for the BrokerController object (Failed, Off, On, or Active)

XD Central Configuration Service

For a XenDesktop broker, the current status of the Central Config service

XD Computer Availability

For a XenDesktop computer, indicates if the machine is available for new connections (registered, not in maintenance mode, not in use (client VDA) with logons enabled and a functional server load)

XD Configuration Logging Database

For a XenDesktop broker, the current status of the Configuration Logging database connection

XD Configuration Logging Service

For a XenDesktop broker, the current status of the Configuration Logging service

XD Database Avg. Transaction Time

For a XenDesktop broker, the average time taken to execute a database transaction

XD Database Connected

Indicates using 1 or 0 whether the Citrix XenDesktop Broker service is in contact with its database

XD Database Transaction Errors / sec

The rate in seconds at which XenDesktop database transactions are failing

XD Delegated Admin Service

For a XenDesktop broker, the current status of the Delegation Admin service

XD Delivery Group

In Citrix XenDesktop, the name of the desktop group to which the computer belongs

XD Delivery Type

For a XenDesktop computer, specifies the delivery type of the machines in the computer's delivery group

XD Desktop Kind

In Citrix XenDesktop, the desktop kind of the current computer

XD Failure Time

For a XenDesktop computer in a failure state, the time the failure occurred

XD Failure Type

For a XenDesktop computer in a failure state, indicates the reason for the fault

XD Farm Name

The name of the XenDesktop farm to which the computer belongs

XD Hosting Unit Service

For a XenDesktop broker, the current status of the Unit Service

XD Is Assigned

For a XenDesktop computer, denotes whether a private desktop has been assigned to a user/s or a client name/address

XD Is Physical

For a XenDesktop computer, indicates whether the computer is physical

XD Is Preparing

For a XenDesktop computer, indicates whether the computer is currently preparing

XD Last Licensing Server Event

Last significant Citrix licensing server event reported by the XenDesktop Broker service on the controller

XD Last Licensing Server Event Details

For a XenDesktop broker, additional details associated with the last significant Citrix licensing server event

XD Last Licensing Server Event Time

For a XenDesktop broker, the time at which the last significant Citrix licensing server event was reported

XD Last Registration Failure

For a XenDesktop computer, the last deregistration reason

XD Last Registration Failure Time

For a XenDesktop computer, the time of the last deregistration from the controller

XD Licensing Server State

The Citrix licensing server state currently in effect in the XenDesktop Broker service on the broker

XD License Grace Period Reasons

Current active or expired Citrix licensing grace periods in effect on the XenDesktop broker

XD License Grace Period State

The Citrix licensing grace state currently in effect in the XenDesktop Broker service on the broker

XD License Grace Period Times Remaining

Times remaining in currently active or expired Citrix licensing grace periods in effect of the XenDesktop broker, matched by order with the "reasons" column. Expired grace periods are indicated by zero remaining time

XD License Server

For a XenDesktop broker, indicates Citrix license server is available

XD Machine Catalog

In Citrix XenDesktop, the name of the machine catalog to which the current computer belongs

XD Machine Creation Services

For a XenDesktop broker, the current status of the Machine Creation Services service

XD Maintenance Mode

For a XenDesktop computer, denotes if the computer is in maintenance mode

XD Monitor Database

For a XenDesktop broker, the current state of the Monitor database

XD Monitor Service

For a XenDesktop broker, the current status of the Monitor service

XD Pending Image Update

In Citrix XenDesktop, indicates whether a new updated disk image has been assigned to the current computer

XD Persist User Change

For a XenDesktop computer, specifies how user changes are persisted on machines in the catalog

XD Provisioning Type

For a XenDesktop computer, the provisioning type for the computer's machine catalog

XD Registered Desktops

The number of XenDesktop VDAs registered with the Broker service on the broker

XD Registration

In Citrix XenDesktop, the registration state of the current computer against the connection broker

XD Remote PC Access

For a XenDesktop computer, indicates whether the computer is a personal published desktop with a VDA agent for remote access

XD Session Support

For a XenDesktop computer, specifies the session support of the machines in the catalog (single vs multi)

XD Site Database

For a XenDesktop broker, the current state of the site database connection

XD Site Name

For a XenDesktop computer, the name of the XenDesktop Site

XD Time in Registration

For a XenDesktop computer, the amount of time the computer has been in its current registration state

XenApp Published Applications Count

For a Citrix XenApp server, the number of published applications assigned to the server directly or via a Worker Group.

Note: In environments with a large number of published applications, retrieving this column may cause unwanted stress on the collecting computers. For this reason, this column is disabled by default and will show N/A until the following registry value is configured on all managed computers:

[HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUpAgent\QFarmCounters]“PublishedAppEnabled”=dword:00000001

This value may be created simultaneously on multiple computers by using the Registry Controller. The ControlUp Agent (cuAgent) service needs to be restarted for this change to take effect.

XenApp Datastore Connection Failure

For a Citrix XenApp server, the number of minutes that the server has been disconnected from the data store.

XenApp

Edition

For a Citrix XenApp server, the currently installed edition of XenApp.

XenApp Farm

For a Citrix XenApp server, the name of the server farm to which the server belongs.

XenApp

License Check-Out Time(Citrix XenApp)

For a Citrix XenApp server, displays the last recorded Citrix license check-out response time in milliseconds.

XenApp

License Server Connection Failure(Citrix XenApp)

For a Citrix XenApp server, displays the number of minutes that XenApp has been disconnected from the License Server.

XenApp Load

Citrix XenApp server load as reported by the qfarm /load command

XenApp Load

Evaluator

For a Citrix XenApp server, the name of the load evaluator assigned to the server.

XenApp Number

of Busy XML Threads(Citrix XML Broker)

For a Citrix XML Broker, the number of XML threads currently being processed.

XenApp Published Application Count

In Citrix XenApp, the number of applications published on the current server.

XenApp

Resolution Time(Citrix XML Broker)

For a Citrix XenApp XML broker server, the time in milliseconds that a published application resolution took to complete.

XenApp

Resolution WorkItem Queue Ready Count(Citrix

XenApp)

For Citrix XenApp XML brokers and controllers, the number of resolution work items (related to application launches) that are ready to be executed.


XenApp

Load

For Citrix XenApp servers only, the server load as reported by theqfarm /load command. If the server is not found in the output of this command or if an error occurs while executing the command, an error value is displayed, which is 2147483647 by default. A custom error value may be configured by creating the following registry value on the managed server(s):

Parent Key (create the QFarmCounters key if it does not exist):

HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUpAgent\QFarmCounters

Value Name: loadErrorValue

Value Type: REG_DWORD

Value Content: A numerical value of choice to represent an error.

If you would like to set a load threshold on this column, you might also want to highlight servers that have no logged on users. To do this, you may configure a custom value to be displayed if the server’s load is zero. To do so, create the following registry value on the managed computers(s):

Parent Key (create the QFarmCounters key if it does not exist)::

HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUpAgent\QFarmCounters

Value Name: zeroLoadFactor

Value Type: REG_DWORD

Value Content: A numerical value of choice to replace zero.

XenApp Server

Logon Mode

For Citrix XenApp servers only, logon mode as reported by the qfarm /load command (available starting XenApp version 6.5)

XenApp

Version

For a Citrix XenApp server, the currently installed version of XenApp.

XenApp Worker

Group

For a Citrix XenApp server, the name of the Worker Group to which the server belongs.

XenApp Zone

For a Citrix XenApp server, the name of the zone to which the server belongs.

XenApp Zone

Data Collector

For a Citrix XenApp server, the name of the current zone data collector for the zone to which the server belongs.

XenDesktop

Database Connected

Indicates using 1 or 0 whether the Citrix XenDesktop Broker service is in contact with its database.

XenDesktop

Database Transaction Errors / sec

The rate per second at which XenDesktop Database transactions are failing.

XenDesktop

Desktop Group

For a Citrix XenDesktop workstation or server, the name of the desktop group to which the computer belongs.

XenDesktop

Desktop Kind

For a Citrix XenDesktop workstation or server, the kind of desktop for the current computer.

XenDesktop Desktop State

For a Citrix XenDesktop workstation or server, the current registration state of the computer.

XenDesktop

Farm Name

For a Citrix XenDesktop workstation or server, the name of the farm to which the computer belongs.

XenDesktop

MCS Image out of Date

For a Citrix XenDesktop workstation or server using Machine Creation Services (MCS), indicates whether a new updated disk image has been assigned to the current computer.

XenDesktop

VDA Version

For a Citrix XenDesktop workstation or server, the version of Virtual Desktop Agent software installed on the current computer.

* – Additional columns for Computer View retrieved from the virtualization layer. The information for these additional columns comes from the hypervisor, independent of the agent installed in the guest OS. This means that all VMs, regardless of whether or not the ControlUp agent is installed, will have these columns populated as long as the host is connected to the console.

 

The Stress Level Column

The purpose of the Stress Level column is to provide the administrator with a concise measure of current load on the resource, be it a computer, a user session or a process. Each performance column in ControlUp (e.g. CPU, Memory usage, Disk queue) has pre-configured ranges of values that influence the color in which the column will be displayed. These settings are customizable for every folder in your organization tree. For more information on customizing the Stress Level column calculation, please see the Stress Settings Pane chapter.

For an informative display (such as control room status screens), you might want to sort the current ControlUp view by the Stress level column. This way, the highly stressed resources will always appear on top of the table.

Investigating the Causes for Stress Level Values

When one of the resources in you information grid shows a certain Stress Level, you might want to investigate the reason for this value. If you click on a Stress Level cell for a particular resource, a small arrow button appears in the corner of the cell:

When clicked, this button invokes the Stress Level Details window, which shows the steps taken by ControlUp to calculate the current Stress Level value for the selected resource. For example:

In this case, you can see that the selected server has crossed three different thresholds configured on the Stress Settings Pane. Namely, when performance data was last sampled (at 12:02), the Memory Utilization counter was beyond its threshold of 80%. Also, the Minimum Free Space for the system drive fell below 200 MB. Each of these violations added 2 points to the Stress Level value, which results in a total Stress Level value of 6, which is considered Critical in the configuration used here.
Each line in the Stress Level Details Window includes a “Settings” link, which you can use to modify the thresholds and weights for every counter and condition. For more information on customizing the Stress Level column calculation, please see the Stress Settings page.

Computers View Actions

Connect Contact the ControlUp Agent on the selected managed computer(s) and start gathering performance data.
Disconnect Close the connection to the ControlUp agent on the selected managed computer(s).
View Related Incidents
Switch to the Incidents Pane and filter the display to show incidents related to the selected computer
Manage Services Allows for comparison and batch management of the Windows Services on the selected computer(s) using the Services Controller.
Manage Registry Allows for comparison and batch management of the Windows Registry on the selected computer(s) using the Registry Controller.
Manage File System Allows for comparison and batch management of the file system on the selected computer(s) using the File System Controller.
Flush DNS
Clears the DNS client cache on the managed computer(s) (ipconfig /flushdns).
Manage Programs and Updates
Allows for comparison and of installed programs and OS updates on the selected computer(s) using the Programs and Updates Controller.
RDP to computer
Switches to the Remote Desktop pane and establishes an RDP connection to the managed computer(s).
Remote Desktop Services > Send Super Message
This action allows administrators to send an enhanced message to all the users on the selected target computer(s). This action can be useful when conveying an important message to the end users and gathering the users’ feedback (for example when testing a recent software fix). The message can be configured:
1. To include rich-text formatting and graphics
2. To close the message automatically when a configured timeout has elapsed
3. To stay on top of all other user’s windows
4. To not allow the user to close the message window
5. To allow the user to respond to the message:
6. To use pre-configured reply buttons (such as Yes;No or OK;Cancel)
7. To allow free text replies
If the user response option is enabled, a window will open displaying all of the users’ feedback gathered by the Super Message.
Remote Desktop Services > Send Message This action allows administrators to send a plain text message to all the users on the selected target computer(s).
Power Management > Reboot Machine
Performs a soft reboot of the target computer(s) using ControlUp Agent.
Power Management > Send Wake-On-LAN signal
The selected computer(s) will be used to transmit a Wake-On-LAN magic packet. You will be prompted to select the computers to which the packet will be sent.
Power Management > Shutdown Machine
Performs a soft shutdown of the target computer(s) using ControlUp Agent.
Group Policy > Refresh Machine Group Policy This action triggers a Group Policy update on the remote computer using Windows built-in gpupdate.exe utility. You can manipulate the “Force” and “Timeout” parameters using the action window.
Registry > Import Registry
Allows for importing a .reg file to the managed computers’ registry.
Processes > Disable Process Execution This action prevents processes with the configured file name from being executed on the target computer(s). This action can be useful for preventing a program from being run during upgrades or software maintenance.
You are advised to use extreme caution when preventing process execution, since this action affects all users on the selected computer(s) and the execution block will be enforced until explicitly removed using the “Enable Process Execution” action.
It is important to provide the end user who might try to run a disabled process with an explanation that will appear on his/her screen. Using the action’s built in text message capability you can provide such explanation.
Processes > Enable Process Execution This action cancels the “Disable Process Execution” action. You may choose to remove all existing execution blocks previously set on the selected computer(s) or configure a specific process name to be unblocked.
Processes > Run As
This action allows you to launch a process on the target computer. You can run any executable that is accessible on the target computer(s) If using a command-line expression or a batch file, please prepend “cmd.exe /c ” to your command.

Note: processes started using this action are executed in session 0 using Local System and are not visible to the users working on the target computer(s). For executing interactive processes, use the “Start Process in Session” action described in the Sessions View chapter.

Agent Control > Uninstall Remote Agent

This action removes the cuAgent service from the target computer(s), along with all ControlUp-related files and settings. By default, ControlUp agents are installed in a temporary mode, which means that the agents are uninstalled automatically if no connection is made to them for 5 minutes.

Note: ControlUp agents installed using standalone MSI packages cannot be uninstalled using this method.

Agent Control > Upgrade Remote Agent If the console detects a ControlUp agent running on the target computer(s), a version check is performed and the connection is accepted only if the agent’s version is compatible with the console’s version. If you receive an error message stating that your target computer is running an unsupported version of ControlUp agent, use this action to upgrade the agent.
Agent Control > Start Remote Agent This action starts the cuAgent service on the target computer(s). This may be useful in case you are experiencing issues when connection to the computer using ControlUp.
Agent Control > Stop Remote Agent This action stops the cuAgent service on the target computer(s).
Agent Control > Restart Remote Agent This action stops and then starts the cuAgent service on the target computer(s).
Agent Control > Set Listening Port
Using this option, you can modify the TCP port number used by the ControlUp Agent for communication with the console. If you decide to change the default TCP port number, please consider the following:
– When selecting a port number, please ensure no other applications on your network are using this port number.
– After changing the port number on managed computers, you should instruct other administrators using ControlUp in your environment to re-add these computers to ControlUp using the Add Computers Wizard, while providing the updated port number.

Agent Control > Agent Properties*

*only available in the organization tree

You can display the current status of the ControlUp agent on a managed computer by right clicking its icon in the tree view and selecting “Agent Properties”. A window will open presenting the current version of the agent, its installation port, description, auto-connect settings, and the active connections currently established to this managed computer.
Diagnostics > Launch Event Viewer
Launches Windows Event Viewer pointed to the managed computer(s).
Diagnostics > Admin$
Opens the Admin$ share on the managed computer(s).
Diagnostics > NSLookup
Performs a DNS lookup with the managed computer(s) FQDN.
Diagnostics > Ping
Pings the managed computer(s).
Diagnostics > Test WMI
Performs a remote WMI operation (listing system services), while suppressing output and displaying any errors.
Diagnostics > Trace
Executes a tracert command with the FQDN of the managed computer.
Script-based Actions
Invokes any Script-based Actions downloaded or created for use in your organization and configured to be applicable to computers. For more details, please refer to the Script-based Actions chapter.
VM Power Management > Force Power Off VM
Invokes a forceful power off operation on the selected virtual machine using its virtualization infrastructure.
VM Power Management > Force Reset VM Invokes a forceful reset operation on the selected virtual machine using its virtualization infrastructure.
VM Power Management > Power On VM Turns on the selected virtual machine using its virtualization infrastructure.
VM Power Management > Restart Guest Invokes a graceful restart operation on the selected virtual machine using its virtualization infrastructure and virtual machine tools. This requires the hypervisor tools to be installed on the guest OS.
VM Power Management > Shutdown Guest Invokes a graceful shutdown operation on the selected virtual machine using its virtualization infrastructure and virtual machine tools. This requires the hypervisor tools to be installed on the guest OS.
XenDesktop Management > Enable Maintenance Turns on XenDesktop maintenance mode for the selected computer/s (only applicable to VDAs retrieved from XenDesktop direct connection). Note: this action renders the machine inaccessible to users until maintenance mode is disabled.
XenDesktop Management > Disable Maintenance Mode   Turns off XenDesktop maintenance mode for the selected computer/s (only applicable to VDAs retrieved from XenDesktop direct connection).

Note: If multiple records are selected, not all ControlUp actions may be displayed on the context menu or on the Actions sidebar. When more than one object is selected, both those locations will only display the actions which may be performed on all the selected objects.

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