How does ControlUp licensing work?

How is the number of concurrent sessions (CCS) calculated?

ControlUp's licensing packages are limited by the number of sessions currently established on all of your monitored machines and enforced per an AD forest.

The total sessions count is a sum of CCS user and system (services) sessions from the different machines (physical or virtual) that are monitored and managed.

    • For XenApp/RDSH/RDS server cases, ControlUp counts all current user sessions (active, idle or disconnected state) as well as an additional two sessions for the server itself. Note that a single user can be connected for two or more XenApp servers and therefore consume more than a single session.
    • For workstation cases (using Windows Client OS) whether a physical workstation or virtual workstation (VDI), ControlUp counts the workstation as a single session -even if there is no user session currently logged-in.
    • For server cases (using Windows Server OS) of any other kind (DC, Exchange, SQL, File Servers, etc.), ControlUp counts the server as if it consumes five sessions, even if no users are currently logged on to it.

For example, if you are monitoring 15 XenApp servers with 10 user sessions on each, 70 VDI workstations and 20 general-purpose servers (Exchange, DC, SQL , etc.) , you will need a license for a total of 350 sessions.

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