Computer already belongs to another ControlUp organization

Relevant ControlUp Agent Error Messages

Failed to open connection to remote agent. This machine (‘COMPUTERNAME‘) only accepts connections from organization OrgNameA To change this, log on to organization OrgNameA and uninstall the ControlUp agent from this machine. Then, log back into organization OrgNameB and add the computer.

Suggested Solution

A managed computer can only belong to a single ControlUp organization at a time.

If you no longer have access to the original ControlUp organization, perform these steps to remove the computer from the old organization:

  1. Logon to the target computer via RDP
  2. Stop the ControlUp Agent service
  3. Delete the following Registry key – HKLM\Software\Smart-X\ControlUp\Agent
  4. Start the ControlUp Agent

If you have more than one computer with this issue, you can automate the process a bit by using the following PowerShell script (execute it as admin):

$ServerList = Get-Content -LiteralPath c:\ServerList.txt
Foreach ($i in $ServerList) {
sc.exe \\$i stop cuagent
reg.exe delete \\$i\HKLM\Software\Smart-X\ControlUp\Agent /va /f
sc.exe \\$i start cuagent

For more information about agent deployment issues, be sure to check out our short video - Troubleshooting Agent Deployment Issues

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