Missing RPC/WMI access to the target computer

Relevant ControlUp Agent Error Messages

  1. Failed to contact COMPUTERNAME using WMI with the following error: The RPC server is unavailable
  2. An error occurred querying service cuAgent onComputerName Failed to contact ‘COMPUTERNAME‘ using WMI with the following error: The RPC server is unavailable.
  3. Validating WMI availability Error from WMI: Failed to contact ‘COMPUTERNAME‘ using WMI with the following error: The RPC server is unavailable.
  4. RPC service is not available and cannot connect to admin$ share

Suggested Solution

If a firewall prevents you from gaining remote RPC / file system and WMI access, you can manually install the ControlUp agent MSI package on the target computer, thus avoiding the need for RPC / remote WMI access.

Once the ControlUp agent MSI package is installed only TCP port 40705 needs to be open on the target computer (the MSI package setup wizard automatically creates a Windows firewall rule to open this port).

Also please refer to article Failed to replace agent, which also discussed WMI issue.

 

Powered by Zendesk