RDP connection to Windows XP failed

Issue:

Establishing a RDP connection to a computer running Windows XP might fail due to invalid credentials

Cause:

Windows XP only supports NetBIOS domain names for RDP connection. By default ControlUp saves credentials using the fully qualified domain name (FQDN). 

Reolution:

Create saved credentials using the domains NetBIOS name in the username field. In the form of Domain\username.