Logon Duration Columns show N\A

The Issue:

In the Real Time Console Grid the Logon Duration related columns show N\A

The Reason:

1. The sessions were already running when the ControlUp agent was started

2. The computer OS is XP/2003

3. Our ETW Provider was stopped or was not installed properly.

 

The Solution:

1. Please restart the agent and then try to login. (we show logon duration data only for sessions that started after the agent is running)

2. We only support 2008 / 7 and above OSs, please verify the OS version

3. Verify ControlUp ETW Collector is functioning - please open the Performance Monitor and check under Event Trace Sessions, if the ControlUpLogOnDataCollection has started properly.

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