Missing Data in Insights (Proxy Issue)

The Issue:

You see an error which describes an issue to upload data to S3 (insights server), you log in to ControlUp Insights but do not see any data.

 The Reason:

You do not have access to ControlUp servers from the server where the ControlUp Monitor service is installed on. Because of that, no data is being uploaded.

The Solution:
Please allow access to the following servers via https:

* The IPs might change according to AWS policies

  • fe1.controlup.com - 52.31.169.19
  • fe2.controlup.com - 52.22.91.133
  • fe3.controlup.com - 52.31.158.49
  • fe4.controlup.com - 52.23.86.15
  • US Load Balancers:
    • rt-app.controlup.com - 34.195.43.52
    • rt-app.controlup.com - 54.86.39.124
  • EU Load Balancers
    • rt-app.controlup.com - 18.200.38.56
    • rt-app.controlup.com - 52.212.202.250
  • *.amazonaws.com   --- NOTE: The AWS URL is essential for data upload to Insights.  The dynamic IP range of the S3 URL changes according to AWS policies.

Note - customers that use the limited availability 8.x version should add insights-hec.controlup.com:443 as well to the exception list. At the moment, the IP is dynamic for this URL. 

To test the connection to Insights data uploading server:

  
To test the connection to our configuration servers, open IE and browse successfully to https://fe1.controlup.com, if you get the following screens it's working as expected:

 

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