Missing Data in Insights (Proxy Issue)

The Issue:

You see an error which describe an issue to upload data to S3 (insights server), you login to ControlUp Insights but do not see any data.

 

The Reason:

You do not have access to ControlUp servers from the server where the Controlup Monitor service is installed on. Because of that no data is being uploaded.

 

The Solution:

Please allow access to the following servers via https:

fe1.controlup.com

fe2.controlup.com

fe3.controlup.com

fe4.controlup.com

fe5.controlup.com

fe6.controlup.com

Fe7.controlup.com

Fe8.controlup.com

uploads.controlup.com.s3.amazonaws.com

*.amazonaws.com

 

To test the connection to Insights data uploading server, open IE and browse successfully to https://uploads.controlup.com.s3.amazonaws.com 

In addition, please take a look at our short video for new v5.0 and Insights customer - 

 

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