Missing Data in Insights (Proxy Issue)

The Issue:

You see an error which describes an issue to upload data to S3 (insights server), you log in to ControlUp Insights but do not see any data.

 The Reason:

You do not have access to ControlUp servers from the server where the ControlUp Monitor service is installed on. Because of that, no data is being uploaded.

The Solution:
Please allow access to the following servers via https:

* The IPs might change according to AWS policies

  • fe1.controlup.com -
  • fe2.controlup.com -
  • fe3.controlup.com -
  • fe4.controlup.com -
  • US Load Balancers:
    • rt-app.controlup.com -
    • rt-app.controlup.com -
  • EU Load Balancers
    • rt-app.controlup.com -
    • rt-app.controlup.com -
  • uploads.controlup.com.s3.amazonaws.com
  • *.amazonaws.com
  • *.s3.amazonaws.com

To test the connection to Insights data uploading server:

To test the connection to our configuration servers, open IE and browse successfully to https://fe1.controlup.com, if you get the following screens it's working as expected:


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