Missing Data in Insights (Proxy Issue)

The Issue:

You see an error which describes an issue to upload data to S3 (insights server), you log in to ControlUp Insights but do not see any data.

 The Reason:

You do not have access to ControlUp servers from the server where the ControlUp Monitor service is installed on. Because of that, no data is being uploaded.

The Solution:

Please allow access to the following servers via https:
* The IPs might change according to AWS policies

  • fe1.controlup.com -
  • fe2.controlup.com -
  • fe3.controlup.com -
  • fe4.controlup.com -
  • US Load Balancers:
    • rt-app.controlup.com -
    • rt-app.controlup.com -
  • EU Load Balancers:
    • rt-app.controlup.com -
    • rt-app.controlup.com -
  • *.amazonaws.com
    NOTE: The AWS URL is essential for data upload to Insights.  The dynamic IP range of the S3 URL changes according to AWS policies.
  • uploads.controlup.com

Note - customers that use the limited availability 8.x version should add insights-hec.controlup.com:443 as well to the exception list. At the moment, the IP is dynamic for this URL. 


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