Server CPU Usage Displays ERR

 

The Issue:

 

Some of our servers display ERR in the CPU, disk queue, avg. disk read and write time field.

 

The Reason:

 

This issue might happen due to corrupted WMI / performance counters on the target computer.

 

The Solution:

 

Try running a "lodctr /r" command on the problematic server and then restart the ControlUp agent.

If that doesn't work, you may need to salvage the WMI repository by opening CMD and running the “winmgmt /salvagerepository” command. Then restart the server.

To test the ability to retrieve performance data outside of ControlUp, you can use PowerShell commands, for example - 

Get-Counter –ComputerName WIN7MED7 -Counter "\Processor(_Total)\% Processor Time"

Get-Counter -Counter "\Processor(_Total)\% Processor Time"

 

Note: Please be aware that if your OS is not English locale, we had an issue we solved in version 6.0.1.734, so please upgrade if you are not at that version. 

 

 

 

 

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