Server CPU Usage Displays ERR

 

The Issue:

 

Some of our servers display ERR in the CPU, disk queue, avg. disk read and write time field.

 

The Reason:

 

This issue might happen due to corrupted WMI / performance counters on the target computer.

 

The Solution:

 

Try running a "lodctr /r" command on the problematic server and then restart the ControlUp agent.

If that doesn't work, you may need to salvage the WMI repository by opening CMD and running the “winmgmt /salvagerepository” command. Then restart the server.

To test the ability to retrieve performance data outside of ControlUp, you can use PowerShell commands, for example - 

Get-Counter –ComputerName WIN7MED7 -Counter "\Processor(_Total)\% Processor Time"

Get-Counter -Counter "\Processor(_Total)\% Processor Time"

 

Note: Please be aware that if your OS is not English locale, we had an issue we solved in version 6.0.1.734, so please upgrade if you are not at that version. 

 

If you have upgraded to v6.0.1.734 and still have an issue, please check your regional settings of the OS, and see under Copy Settings if all properties are of the same language, if not, ERR will be shown. 

2017-07-03_1245.png

 

 

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