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    Failed to replace agent
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      Failed to replace agent

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        Article Summary

        Issue

        When you try to connect to an endpoint after upgrading to a new ControlUp Real-Time Console version, the Console is trying to upgrade the agent but fails with error:

        Error message

        Failed to replace files to match version X. Failed to terminate the server agent machine X.

        en-usarticleattachments204079725WMIError.JPG

        Reason

        The reasons for this issue could be:

        1. Permissions
        2. Connection
        3. WMI repository issue

        Possible Solution

        To troubleshoot connection issues, you can use ControlUp's integrated diagnostics tools against the remote machine:

        1. Ping to test connectivity
        2. Admin$ to verify administrative rights
        3. Test WMI - to check the WMI repository

        en-usarticleattachments204079815Diagnostics.png

        In case you have connection issues, refer to the Troubleshooting Connections Issues To Managed Computers article.

        By running the Test WMI diagnostics, you are trying to execute the following command: wmic /NODE:computername /user:domain\username SERVICE list Full

        If it fails, try to run the command locally on the target endpoint to verify this is not a connection issue and is a WMI issue.

        If you see that the WMI repository on the remote machine where you want to upgrade the agent is corrupt, we suggest you run winmgmt /salvagerepository in a command prompt on the remote machine.

        To verify the issue is resolved, you can run wmic service list full and see if you get results back:
        image.png

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