The Incidents Pane Is Currently Offline (On-Premises Mode)

The Issue:
The Incidents pane is not available and seem to be offline.
ErrorConnetingtoDB.png
The Cause:
There is a connection issue between the On-Premises application server and the SQL server storing the ControlUp data base.

The Solution:
1. Check if the ControlUp Incidents service is up and running
2. Test the connection between the On-Premises server and the SQL server, using the ODBC utility.
3. Open the regedit.exe on the On-Premises server and check the SQLConnectionString. The string is encrypted and in order to decrypt it, please contact support@controlup.com in order to receive the decryptor utility.

Powered by Zendesk