CPU Trace Tool (DotTrace)

I would like to get a CPU trace of the ControlUp console while it is stuck in the Not Responding phase.


Please follow these steps to properly capture a CPU trace:

  1. Download the CPU trace tool (DotTrace) via this link 
  2. Extract the folder to C:\temp on the computer running the console (your VDA)
  3. Install the DotTrace tool using this source file - JetBrains.dotTrace.2016.2.web.exe
  4. Once installed, run the tool as an admin:

  1. Select the relevant console instance under Attach to Process, select the Timeline option, uncheck start immediately and click on Run:
  2. Wait until you reconnect again to your VDA and see the Not Responding issue and then click on Start:

7. Wait until the console is working again (or for 1 minute) and then click on Get Snapshot and Wait:

8. Once the Timeline viewer app finish loading, export the snapshot and save it to disk:



9. You can now exit from the timeline viewer and click on Detach All in the trace utility

10. Upload the exported snapshot DTT file via this link 



Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Powered by Zendesk