Agent Logging Tool For In-Depth Troubleshooting

In case you need to do comprehensive agent troubleshooting, we would like to share the following logging tool - Agent Log4net

 

1. Please download it from here

2. Save it where the CUagent.exe resides in (on the target machine)

3. Restart the agent's service

4. A log will automatically be created

5. Once the issue reproduces, please send us the log to support@controlup.com

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