How do we calculate ControlUp licenses?

ControlUp can monitor and manage a wide variety of resources/objects in the virtual and/or physical datacenters.

ControlUp continuously counts the total number of objects that are currently being monitored and requires a number of licenses that adequately cover the size of the environment.

Sessions and Servers you see in Help > About > Licensing are not the machines and sessions you see in the Console under the different views. 

This is how the license page is displayed:


The exact licensing count is displayed in the bottom right corner:



  • User sessions - sessions running on managed TS/RDS servers (e.g. TS/RDS with the ControlUp Agent installed).
  • EUC sessions - sessions discovered via the EUC site integration.
    • User Sessions running on Managed Non-TS/RDS Servers or Workstations will NOT be counted here.
    • If the same user session is discovered from a managed TS/RDS server and a EUC site, the session is merged into a single record and consumes a single license.


  • Managed Windows Servers such as SQL, IIS or AD servers (e.g. Windows Server OS with the ControlUp Agent installed)
    • TS/RDS servers are NOT counted here (TS/RDS servers do not consume a license, only running user sessions are counted)
    • Workstations are NOT counted here


  • Managed Windows Client such as Windows 7, Windows 8 or Windows 10 (e.g. Windows client OS with the ControlUp agent installed) 

Cloud Instances:

  • All running EC2 Instances ('AWS State' column) and as long there is no ControlUp Agent installed.

Agentless Managed VMs:

  • Agentless Managed VMs - These are Virtual Machines that are monitored via the hypervisor API with no ControlUp agent running on that VM.
  • CVAD Brokers - Brokers discovered via the CVAD site integration feature.

App. Delivery Controllers:

  • An example of an application delivery controller is a NetScaler. 
    This type of monitoring has a different pricing module. Refer to for more information on pricing.
    For example, if you are monitoring a CVAD farm on which 800 user sessions are currently running and in addition you monitor 300 VDI workstations and 400 VMs as well as 5 Netscaler appliances you need a license for a total of 1500 licensed objects (800 + 300 + 400) plus 5 Netscaler appliance licenses.2018-04-26_18-47-44.jpg


Note: From ControlUp v8.2, the licensing method was changed. This article refers to v8.2 and above only.

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