How's the Number of Licensed Objects are Calculated?

How's the Number of Licensed Objects are Calculated?

ControlUp can monitor and manage a wide variety of resources/objects in the virtual and/or physical datacenters.

ControlUp continuously counts the total number of objects that are currently being monitored, and requires a number of licenses that adequately cover the size of the environment.

Note: Sessions and Servers you see in Help > About > Licensing is not the machines and sessions you see in the Console under the different views. 

This is how the License page is displayed:


The exact licensing count will be displayed in the bottom right corner:


(1) Sessions:

  • User sessions - sessions running on managed TS/RDS servers (e.g. TS/RDS with the ControlUp agent installed).
  • EUC sessions - sessions discovered via the EUC site integration.
    • User Sessions running on Managed Non-TS/RDS Servers or Workstations will NOT be counted here.
    • If the same user session is discovered from a managed TS/RDS server and a EUC site, the session is merged into a single record and consumes a single license.

(2) Servers: 

  • Managed Windows Servers such as SQL, IIS or AD servers (e.g. Windows server OS with the ControlUp agent installed)
    • TS/RDS servers are NOT counted here (TS/RDS servers do not consume a license, only running user sessions are counted)
    • Workstations are NOT counted here

(3) Workstations:

  • Managed Windows Client such as Windows 7, Windows 8 or Windows 10 (e.g. Windows client OS with the ControlUp agent installed) 

(4) Cloud Instances:

  • All running EC2 Instances ('AWS State' column) and as long there is no ControlUp Agent installed.

(5) Agent​​less Managed VMs:

  • Agentless Managed VMs - These are Virtual Machines that are monitored via the hypervisor API with no ControlUp agent running on that VM.
  • XenDesktop Brokers - XD brokers discovered via the XenDesktop site integration feature.

(6) NetScaler Appliances:

  • NetScaler Monitoring has a different pricing module. Please refer to for more information about pricing. 
    • There are several flavors for the NetScaler product:
      • NetScaler MPX - 1 license Unit is needed per device or per HA pair of MPX.
      • NetScaler VPX - 1 license Unit is needed per device or per HA pair of VPX
      • NetScaler CPX - 1 license Unit is needed per device or per HA pair of CPX
      • NetScaler SDX – 0 license Unit is needed for the SDX. Every VPX instance hosted on the SDX requires 1 license Unit per HA pair.

For example, if you are monitoring a XenApp farm on which 800 user sessions are currently running and in addition you monitor 300 VDI workstations and 400 VMs as well as 5 Netscaler appliances you will need a total license of 1500 licensed objects (800 + 300 + 400) plus 5 Netscaler appliances licenses. 2018-04-26_18-47-44.jpg


Note: From ControlUp v7.1 licensing method was changed. This article refers to v7.1 and above only.

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