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    How do we calculate ControlUp licenses?
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      How do we calculate ControlUp licenses?

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        Article Summary

        How do we calculate ControlUp licenses?

        ControlUp can monitor and manage a wide variety of resources/objects in the virtual and/or physical datacenters.

        ControlUp continuously counts the total number of objects that are currently being monitored and requires a number of licenses that adequately cover the size of the environment.

        Note

        Sessions and servers you see in Help > About > Licensing are not the machines and sessions you see in the Console under the different views.

        This is how the license page is displayed:
        image.png

        The exact licensing count is displayed in the bottom right corner:
        image.png

        Sessions:

        • User sessions - sessions running on managed TS/RDS servers (e.g. TS/RDS with the ControlUp Agent installed).

        • EUC sessions - sessions discovered via the EUC site integration.

          • User sessions running on managed non-TS/RDS Servers or workstations will NOT be counted here.
          • If the same user session is discovered from a managed TS/RDS server and an EUC site, the session is merged into a single record and consumes a single license.

        Servers:

        • Managed Windows Servers such as SQL, IIS, or AD servers (e.g. Windows Server OS with the ControlUp Agent installed)
        • TS/RDS servers are NOT counted here (TS/RDS servers do not consume a license, only running user sessions are counted)
        • Workstations are NOT counted here

        Workstations:

        • Managed Windows Clients such as Windows 8, 10, or 11 (for example, Windows client OS with the ControlUp Agent installed)

        Cloud Instances:

        • All running EC2 Instances (AWS State column) and as long there is no ControlUp Agent installed.

        Agent​​less Managed VMs:

        • Agentless Managed VMs - These are Virtual Machines that are monitored via the Hypervisor API with no ControlUp Agent running on that VM.
        • XenDesktop Brokers - XD brokers discovered via the XenDesktop site integration feature.

        App. Delivery Controllers:

        • NetScaler Monitoring has a different pricing module. Please refer to sales@controlup.com for more information about pricing.
          • There are several flavors for the NetScaler product:
            • NetScaler MPX - 1 license unit is needed per device or per HA pair of MPX .
            • NetScaler VPX - 1 license unit is needed per device or per HA pair of VPX
            • NetScaler CPX - 1 license unit is needed per device or per HA pair of CPX
            • NetScaler SDX – 0 license unit is needed for the SDX . Every VPX instance hosted on the SDX requires 1 license unit per HA pair.

        For example, if you monitor a XenApp farm on which 800 user sessions are currently running and in addition, you monitor 300 VDI workstations and 400 VMs as well as 5 Netscaler appliances you will need a license for a total of 1500 licensed objects (800 + 300 + 400) + 5 Netscaler appliances licenses.
        image.png

        Linux Machines:

        Note

        From ControlUp 8.2, the licensing method was changed. This article refers to 8.2 and above only.

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