AV Exclusions for ControlUp

While it's not a requirement, we have found that some AVs can cause high CPU utilization when scanning some of the ControlUp binaries.

Best Practice is to whitelist the following files to prevent any performances issues related to your Antivirus engine.

On endpoints with the CU Agent installed:
C:\Program Files\Smart-X\ControlUpAgent\Version X.X.X.X\AppLoadTimeTracer.exe
C:\Program Files\Smart-X\ControlUpAgent\Version X.X.X.X\cuAgent.exe
C:\Program Files\Smart-X\ControlUpAgent\Version X.X.X.X\cuAgentHelper.exe"

On the ControlUp Real-Time Console Server(s):

C:\Program Files\Smart-X\ControlUp\ControlUpConsole.exe or the location of the executable.

On the ControlUp Monitor Server(s):
C:\Program Files\Smart-X\ControlUpMonitor\Version X.X.X.X\cuMonitor.exe

If you would like to check our binaries, you can scan against them on https://www.virustotal.com
The report will show you that our files are digitally signed properly and free of any malware.


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