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Anti-Virus Exclusions for ControlUp Products
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Add the directories/files in this article to your anti-virus software allow list. The allow list requirements are broken down by ControlUp products - VDI & DaaS, Edge DX, and Scoutbees
VDI & DaaS
ControlUp Agent
For devices with the ControlUp Agent installed, allow the following directory:
C:\Program Files\Smart-X\
Alternatively, if you are unable to allow directories, allow the following executables.
C:\Program Files\Smart-X\ControlUpAgent\*\AppLoadTimeTracer.exe
C:\Program Files\Smart-X\ControlUpAgent\*\cuAgent.exe
C:\Program Files\Smart-X\ControlUpAgent\*\cuAgentHelper.exe
Alternatively, if you are unable to use wildcards, allow the full file path for the executables. Note that when you upgrade ControlUp versions, the file path changes and you will need to update your allow list.
C:\Program Files\Smart-X\ControlUpAgent\<Version###>\AppLoadTimeTracer.exe
C:\Program Files\Smart-X\ControlUpAgent\<Version###>\cuAgent.exe
C:\Program Files\Smart-X\ControlUpAgent\<Version###>\cuAgentHelper.exe
ControlUp Monitor
For devices running the ControlUp Monitor, allow the following directory.
C:\Program Files\Smart-X\
Alternatively, if you are unable to allow directories, allow the following executable.
C:\Program Files\Smart-X\ControlUpMonitor\*\CuMonitor.exe
Alternatively, if you are unable to use wildcards, allow the full file path for the executable. Note that when you upgrade ControlUp versions, the file path changes and you will need to update your allow list.
C:\Program Files\Smart-X\ControlUpMonitor\<Version###>\CuMonitor.exe
Real-Time Console
For hybrid cloud deployments, allow the following executable in the location where the Console is saved.
ControlUpConsole.exe
For on-premises deployments, allow the following executable on devices with the Real-Time Console installed.
C:\Program Files\Smart-X\ControlUp\ControlUpConsole.exe
Remote DX
Depending on which VDI platform you use, allow the following files on your client devices.
For Azure, allow:
C:\Program Files\ControlUp Remote DX - Microsoft\CUEPUX-Plugin.dll
For Citrix, allow:
C:\Program Files (x86)\Citrix\ICA Client\cuepux.dll
For Horizon, allow:
C:\Program Files\ControlUp Remote DX - VMware\cuepux.dll
On-premises deployments
For on-premises deployments, allow the following directories/files in addition to the other allowlist requirements listed in this article.
For the COP server, allow:
C:\Program Files\ControlUp Inc\ControlUp Server\
For the ControlUp Server Installer, allow:
C:\Windows\System32\dsamain.exe PanelSW.InstallerJetBA.dll
Physical Endpoints & Apps - Edge DX
Allow the following directories in your antivirus software (including next-gen security products such as Crowdstrike, Carbon Black, etc.):
C:\Program Files\Avacee\sip_agent\
C:\ProgramData\Avacee\sip_agent\scripts
C:\Program Files\ControlUp\AgentManager
Alternatively, if you are unable to allowlist directories, you can whitelist the following executables:
C:\Program Files\Avacee\sip_agent\SIPAgent.exe
C:\Program Files\Avacee\sip_agent\RCNotifications.exe
C:\Program Files\Avacee\sip_agent\UserPrompt.exe
C:\Program Files\Avacee\sip_agent\WinFocusMonitor.exe
C:\Program Files\Avacee\sip_agent\Wow64MIHelper.exe
C:\Program Files\Avacee\sip_agent\UserSurveysApp.exe
C:\Program Files\ControlUp\AgentManager\AgentManager.exe
Read Prerequisites for Edge DX Agent Deployment for other important Edge DX requirements.
Synthetic Monitoring - Scoutbees
If you use Scoutbees, allow the following directory.
C:\Program Files\Program Files\Scoutbees Custom Hive\