AV Exclusions for ControlUp

While it's not a requirement, we have found that some AVs can cause high CPU utilization when scanning some of the ControlUp binaries.

If you want to whitelist the following, it may be advantageous in preventing or resolving issues:

On End-Points with the CU Agent installed:
C:\Program Files\Smart-X\ControlUpAgent\Version X.X.X.X\AppLoadTimeTracer.exe
C:\Program Files\Smart-X\ControlUpAgent\Version X.X.X.X\cuAgent.exe
C:\Program Files\Smart-X\ControlUpAgent\Version X.X.X.X\cuAgentHelper.exe"

On the ControlUp Real-Time Console Server(s):

C:\Program Files\Smart-X\ControlUp\ControlUpConsole.exe or where you've placed the executable.

On the ControlUp Monitor Server(s):
C:\Program Files\Smart-X\ControlUpMonitor\Version X.X.X.X\cuMonitor.exe

If you would like to validate that our binaries are safe, you can scan against them on https://www.virustotal.com
The report will show you the files are digitally signed properly and clean of any viral engines.

 

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