cuAgent.exe High Resource Consumption

There are few reasons why cuagent.exe can show high resource consumption:

1. Determine if those agent are used as a dedicated data collectors – if so, you'll might need to add more resources or another data collector (each data collector usually can support 2-3 hosts).


2. Test if the Logon Duration is the cause:

1. Navigate to the key: "HKEY_LOCAL_MACHINE\Software\Smart-X\ControlUp\Agent”
2. Create the DWORD "EnableLogonDuration" and set it to 0.
3. Restart the agent service. 


3. Test if cuagent is not releasing the handle properly:

1. Go to: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent\ExclusionRules
2. Add reg key (REG_DWORD) HandleFreeAll = 1.
3.Restart the agent service. 


4.Disable AppLoadTime feature from the console and set the following registry key:

try the following:  HKLM\SOFTWARE\Smart-X\ControlUp\Agent\AppLoadTime\EnableMeasurement


5. Try running a "lodctr /r" command on the problematic server and then restart the ControlUp agent.

6. Try to salvage the WMI repository by opening CMD and running the “winmgmt /salvagerepository” command. Then restart the server.

7. Download our 'Create process memory dump' script from the Script-Based Actions store and create a dump of the agent process. Once you obtain the dump file, please send it to us for analysis. 


Contact for more details or if the agent's resource consumption is still high.

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