If you would like to shadow the Terminal Server console (session 0) in a Terminal Server session, and you do not want to be prompted for permission, set the local Group Policy on the server that is running Terminal Services.
To shadow other sessions, on the RDP-TCP Properties dialog box, on the Remote Control tab, click to clear the require users permission checkbox. This does not affect the console session.
To remote control the console with no prompt for approval:
- Open Group Policy Editor (Gpedit.msc) on the server that is running Terminal Services.
- Under Computer Configuration, expand Administrative Templates, expand Windows Components, and then click Terminal Services.
- Right-click Sets rules for remote control of Terminal Services user sessions, and then click Properties.
- Select the Enabled option.
- Under Options, click Full Control without user's permission.
- Click OK, and then quit Group Policy Editor.
Once this has been set, you can go to the user's session in the ControlUp Console, right click and select “Remote Desktop Services\Shadow Session”