How to Activate Your ControlUp License

Congratulations on Joining the ControlUp Family! 

This article explains how to activate the ControlUp license that you just purchased.
There are two ways to deploy ControlUp: Online & On-premises - each one is explained. 

When your purchase is done, you get an activation code via email from your sales representative and it includes your license type, activation code, transaction ID etc.

The activation code is in the form of a UUID constructed from 36 characters (including the minus signs), for example: 4a7b1234-a981-2b5a-a311-9995581dff28.

Cloud Deployment

  1. Log into your ControlUp Console. In the upper ribbon pane, select Help > About and select Licensing. The main licensing page opens.
  2. Select I have already purchased ControlUp and click Activate License.
  3. Enter the activation code that you received and click Activate Online.

Your license is now activated. When going back to the main licensing page, you should see all the details updated.

Note: If the I have already purchased ControlUp button is grayed out, it means that you're using an On-premises deployment. Follow the instructions in the section below.

On-premises Deployment

For On-premises environments, the license is created by the ControlUp Support team.
Email us at with the following details:

  • The Activation Code that you got from your sales representative.
  • A ControlUp Server License Request XML file. 
    1. The file can be generated by the On-premises installer.
    2. Fill in all the details as shown here and save the requested file.

If you requesting for the first time after a trial period, follow these steps:

  1. Log into the ControlUp Server.
  2. Go to Programs and Features > ControlUp Server Installation and click Change.
  3. Apply for License > Request a License.
  4. Fill in all the details as in the image above and save the requested file.

To activate the new license:

  1. Log into the ControlUp Server.
  2. Go to Programs and Features > ControlUp Server Installation and click Change.
  3. Click Apply for License > Browse for an existing license file and selected the requested file you just saved.

For more information, contact

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