How to Activate your ControlUp License

Congratulations on Joining the ControlUp Family! 

In the following article, we'll explain how to activate the ControlUp license that you just purchased.
We have three deployments types for ControlUp. Online, Offline & On-Premises - each one will be specified & explained. 

When your purchase is done, you'll get an activation code via email from your sales representative and it will include your license type, activation code, transaction ID etc.

The activation code will be in a form of a UUID constructed from 36 characters (incl. the minus signs) e.g.: 4a7b1234-a981-2b5a-a311-9995581dff28


Cloud Deployment

  1. Please log in to your ControlUp Console, in the upper ribbon pane, please go into 'Help' > 'About' and then select 'Licensing' and then you'll be presented with the main licensing page:
    2019-01-07_16-38-19.jpg
  2. Mark "I have already purchased ControlUp" and click "Activate License".
  3. Insert the activation code that you've received and click "Activate Online"
    2019-01-07_16-40-52.jpg

Your license is now activated. When going back to the main licensing page, you should see all the details updated.

Note: If the "I have already purchased ControlUp" button is grayed out, it means that you're on On-Premises deployment. Follow the instructions in the section below.
2019-01-08_10-38-40.jpg


On-Premises Deployment

In On-Premises environments, the license will be created by the Support dept.
Please email us at support@controlup.com with following details:

  1. The 'Activation Code' that you got from your sales representative.
  2. A ControlUp Server License Request XML file. 
    • The file can be generated by the On-Premises installer.
    • Fill in all the details as in the image below and save the requested file.
      2019-01-07_16-59-10.jpg
    • If you requesting for the first time after a trial period follow the next steps:
      • Log in ControlUp Server
      • Go to Programs and Features > ControlUp server Installation > Change
        License.png
      • Apply for License > "Request a License."
      • Fill in all the details as in the image above and save the requested file.

To implement the new license:

  • Log in ControlUp Server
  • Go to Programs and Features > ControlUp server Installation > Change
  • Apply for License > "Browse for an existing license file"

Offline Deployment

 A similar process as the Cloud.

  1. Go into 'Help' > 'About' > 'Licensing'.
  2. Mark "I have already purchased ControlUp" and click "Activate License".
  3. Insert the activation code that you've received and click "Activate Offline".
  4. An 'Offline License Request' form will be presented, make sure all the details are correct and save the file.
  5. Email the 'Request' file to support@controlup.com and we'll reply with the 'Response' file shortly.
    2019-01-07_16-50-34.jpg

 If you have any further question regarding licensing - Feel free to address us at support@controlup.com

Powered by Zendesk