Error in 'tstats' or litsearch Command: License Limit Was Exceeded - IOP 8.x

Troubleshooting

If there is an issue with your Insights license, one of the following messages appear:

image__3_.pngimage__1_.png

This may due to the following reasons:

  1. License Violation - This may be because the daily indexing volume exceeds the license allowance or due to the expiration of the license.
    In the example below, the maximum daily index volume hit 214MB on one of the days in the week. 
    IOP_introsp1.png
    View your license to see if your indexing volume exceeded your allowance.
    To view your license, go to Settings in the Admin section of Insights and select License, and your license information appears.

    Standalone Mode

    mceclip2.png

    Cluster Mode

     

     

    Note: If you have a problem accessing the enterprise Enterprise License Group screen, you might need to open incoming traffic to the IOP master node on port 8080.
      

    mceclip0.png

    To increase your license's maximum volume, contact support@controlup.com

  2. CSV Files Index - Verify that Insights is not indexing anything other than files that starts with 'cuiop'.
    In the example below, the CSV element caused a repeated license violation roughly 24 hours after the reset license has expired.IOP_introsp1csv.png
    Another way to diagnose the issue is to search |tstats count by sourcetype in the Insights search in the top left corner for the previous 24 hours' activity. This displays the sourcetypes that Insights has indexed and shows what type of file is causing the issue.
    For more assistance, contact support@controlup.com with a screenshot of the search.
    IOP-TstatsSearch1.png

Adding a New License

To add a new license in standalone mode:

  1. From the Insights screen, click Settings, and the the Settings screen appears.
  2. From the Licensing tab, click Add License and the Add License popup appears.
  3. Click Choose File and select your license. Click Install, and a popup appears to confirm that the license was properly installed.

Once the new license is installed, Insights must be restarted. See below for more details.

To add a new license in cluster mode:

  1. From the Insights screen, click Settings, and the the Settings screen appears.
  2. From the Licensing tab, click here, and the Add the Enterprise License Group screen appears.
    Note: If you have a problem accessing the enterprise Enterprise License Group screen, you might need to open incoming traffic to the IOP master node on port 8080.  
  3. Click Add License and then Choose File to select your license. Click Install, and a popup appears to confirm that the license was properly installed.

Once the new license is installed, Insights must be restarted. See below for more details.

To restart Insights:

  1. From the Settings screen, select the Maintenance Task tab and click Restart, and confirmation screen appears.
  2. Click OK, and Insights restarts with your new valid license.
Powered by Zendesk