IOP (Insights On Premise) - No data after drilling down

The Issue: 

Customers that have upgraded IOP recently, most reports are working correctly under 'Entire Organization' but when drilling down, shows no data.

The Cause:
When ControlUp release new IOP versions, we sometimes change some parameters or other parts of the code, Chrome (or FireFox) saves cache for better performance of the older version.

The Solution:

  1. If using Chrome -
    • just open the Chrome Dev Tools by pressing F12. Once the chrome dev tools are open, just right click on the refresh button and a menu will drop down. Choose "Empty Cache and Hard Reload"
  2. If using FireFox - 
    • Hold down Ctrl and click the Reload button.
    • Or, Hold down Ctrl and press F5.
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