Monitor Errors for IOP Activity Files
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    Monitor Errors for IOP Activity Files

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    Article Summary

    The ControlUp Monitor uses the interactive logon and impersonates the configured AD account in order to perform the following tasks:

    1. Writing activity files to the disk (applies only to on-premises deployments).
    2. Writing CSV files to disk when using the Export Schedule feature.

    In order for the ControlUp Monitor to perform these tasks, the AD account specified in its settings must be granted the Allow log on locally security policy setting. For best practice, it is recommended to save the activity files to a folder on the machine running the monitor, so that the security settings are applied to the same machine.

    Example 1: If you have configured the monitor on machine A to export CSVs to machine B, machine B will need interactive logon rights for the AD account being used by the monitor.

    Example 2: (for on-premises deployments) If you have configured the monitor on machine A to write the activity files to a folder on the same machine, machine A will need interactive logon rights for the AD account being used by the monitor.

    Example 3: (for on-premises deployments) If you have configured the monitor on machine A to write the activity files to a folder on machine B, machine B will need interactive logon rights for the AD account being used by the monitor.

    Errors and Troubleshooting

    There is not enough disk space on the disk

    The storage location for activity files has reached its maximum capacity on the local server
    3600028442382019-05-2210-00-27.png

    Solution

    The disk that stores the activity files is running low on space. To resolve this issue, you need to determine the location of your activity files. There are two options for doing this:

    1. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUpServer\IOP on your COP server(s) and check the value of the registry key SharedFolder
      In our case, the path is C:\ControlUp\ActivityFiles
      image.png

    2. Open Programs and Features, right-click ControlUp Server > Change. Click Insights On-Premises (IOP) Configuration and check the value in the Activity Folder
      image.png

    You can either increase the amount of disk space on the existing partition or specify a new location on a partition with sufficient available disk space

    The folder was not found

    The specified activity files directory path is invalid or does not exist.
    3600027630772019-05-2209-32-56.png

    Solution

    Recreate the activity files folder and assign the necessary permissions.

    Insufficient permissions of the monitor user

    The AD account being used by the monitor does not have sufficient permissions
    3600028495382019-05-2214-01-57.png

    Solution

    Confirm that the AD account used by the monitor has the necessary permissions
    See ControlUp Monitor Permissions & Security - On-Premises ONLY to get information on the shared and local policy requirements of the monitor.

    Need assistance?

    Contact us at support@controlup.com


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