Monitor Error: "Error with saving file to local disk"

ControlUp Monitor uses the interactive logon and impersonates as the AD account it's set to run with in order to perform the following tasks -

  1. Writing Activity files to disk (for On-Premises deployments only)
  2. Writing CSV to disk when using the Export Schedule feature

To allow this, the AD account that the monitor is using in its settings must be granted with the Allow log on locally security policy setting.
For On-Premises customers, it's best practice to have the activity files folder locally on the monitor machine so the security settings should be assigned to the same machine.

Example #1: You've configured the Monitor on machine A to export CSVs to machine B. 
Machine B will need the interactive logon rights for the AD account the monitor is using. 

Example #2: (for On-Premises) You've configured the Monitor on machine A to write the activity files to a folder on the same machine. A. 
Machine A will need the interactive logon rights for the AD account the monitor is using

Example #3: (for On-Premises) You've configured the Monitor on machine A to write the activity files to a folder that resides on machine B. 
Machine B will need the interactive logon rights for the AD account the monitor is using.  

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Troubleshooting steps available if the following terms are met- 

  • The Monitor is showing red in the Console. 
  • The Monitor is experiencing issues writing the Activity Fils into the SMB dedicated share. 

The Cause:

There could be a couple of reasons which each is different-

  1. The drive that the Activity Files folder resides on, has a disk space issue. (for On-Premises) 2019-05-22_10-00-27.png
  2. The configured Activity Files folder path is invalid\moved\removed so the Monitor can't find it.2019-05-22_09-32-56.png
  3. The AD account that the Monitor is using, doesn't have the right permissions.2019-05-22_14-01-57.png

The Solution:

(numbered according to the previous section)

1. Locate the Activity Files folder. The disk that it resides on, it's probably is out of space. 

  • If you do not know the exact location of the folder, you can see it in the Insights website by going into Admin > Settings > Activity Folder.
    • Another option is to go to the OnPrem server - go to > Registry Editor > HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUpServer\IOP and there you'll have the 'SharedFolder' key. The path in that key will be the location of the Activity Files folder.
  • Refer to the How to Backup IOP Activity Files share article to move, zip & clean the folder. 
  • As a temporary option, add space to the disk, and then the monitor will continue to write files there. NOTE that the folder will keep growing unless you maintain it properly. More information can be found here Managing IOP Activity Files folder

2. Re-create the Activity Files folder and assign the right permissions.

3. Verify that the AD account that the monitor is using has the permission it requires. 

 

If you have any further questions or need further assistance, contact us at support@controlup.com

 

 

 

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