ControlUp Monitor Alert - no Monitor activity

If you received this alert it means that your ControlUp Monitor service is either not running or cannot connect to our servers.

Please check the following:

  • Login to the Console and check the monitor's status, when working properly it should have mceclip0.png icon and status should be running:
    mceclip1.png
  • If the status is not running, please try to restart the monitor's service, if you can't get it to run please contact Support@ControlUp.com.
  • If the status is Running but still failed to upload:
    mceclip2.png
    Then please verify the machine running the monitor service can access our servers:
    • US Load Balancers:
      • rt-app.controlup.com - 34.195.43.52
      • rt-app.controlup.com - 54.86.39.124
    • EU Load Balancers
      • rt-app.controlup.com - 18.200.38.56
      • rt-app.controlup.com - 52.212.202.250
    • *.amazonaws.com
  • You can read more about it here: Missing Data in Insights (Proxy Issue) or just contact us at Support@ControlUp.com
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