Welcome to Edge DX


What Is Edge DX

Welcome to Edge DX by ControlUp. With Edge DX, you can manage physical endpoints – located anywhere – without requiring VPNs or cloud gateways.
Edge DX is a systems and device management SaaS for desktop, Mac, IGEL and other devices, with features for monitoring, troubleshooting, and gathering intelligence across remote devices.

Edge DX is available to ControlUp Real-time Console users through the Solve interface, and also as a standalone product if you have not yet installed ControlUp.

Edge DX integrates with Solve, ControlUp’s hosted web application for real-time monitoring and analysis for virtual desktops.

How to Get Edge DX

If you are a Solve subscriber, go to the Solve dashboard, and hover over the top NEW icon in the left side navigation and click on Physical endpoints. Then click Start Trial for a free 21 day trial for 100 desktops.

If you are not a Solve customer, ask your ControlUp representative for an Edge DX tenant and the 21 day free trial for 100 desktops.

Edge DX Installation

To learn how to install Edge DX, see the Edge DX Deployment and Installation article. 

User Permissions

Edge DX Administrators and Users can access the following features:

Edge DX Feature Administrators Users
Device metrics
System events  
Run actions  
Change scripts  
Control user permissions  


To learn how to add a new user, see the configuration section.

Edge DX User Interface

The user interface guide has four main sections: Configuration, Dashboard, Devices, and Reports.


Click the controls icon in the top right corner to open the Configuration dropdown menu:


You’ll find the following configuration pages:

System Events

Track IT admin events such as administrator logons, device registration, errors, and more.


Set alerts to let you know about important events in your physical device network. For example, set an alert for high CPU load. Alerts are always cross-device. Alert notifications include all devices that triggered it. Generally, alerts are triggered every 60 seconds.


Using Edge DX’s powerful and extensible scripting engine, you can distribute and run scripts on Windows, Linux, and Mac devices, to perform IT administration tasks and to collect results and data.
Supported scripting languages include PowerShell, Python, Bash, Swift, and Shell Script. Windows-specific scripts include VBScript, JScript, and cmd.exe. Scripts can be configured per platform (Linux, MacOS, and Windows).
Script Examples:

  • Get CPU temperature
  • Get expiring X.509 certificates expiring in the next 30 days and return them as an event.
  • Perform a forced group policy update
  • Restart Windows Print Spooler Service

For more information about scripts, see the Edge DX Scripting Guide.


This page displays the raw data collected from agents, processed, and displayed in the Dashboard and in the Reports.


This page contains Agent downloads and installation instructions per device type. For details, Edge DX Agent Deployment and Installation.

Agent Settings

This page provides agent version information and a range of agent performance settings:

  • Production Agent Versions: This section currently displays the Windows agent manager version. This software is installed on client devices and manages the installed agent version by upgrading or downgrading to the production version.
  • Intervals:
    • Action Check Interval: allows an extra, more frequent check for actions and script updates. It increases load on the database and can affect system performance. Each Device Update also checks for actions and script updates so to disable this additional check, set the interval to be greater than the Device Update Interval.
    • Device Update Interval: controls how frequently the agent sends info including performance stats, current active processes, remote IP address, services and agent version to the service. It also checks for actions and script updates. Gathering this information on the device can have a performance impact so avoid reducing this interval below 60 seconds, unless actively troubleshooting.
    • Configuration Update Interval: Controls how frequently the agent checks for new settings and scripts. During setup it is common for this interval to be short, however during production this can be longer.
    • Trigger Interval: Short Trigger Interval and Long Trigger Interval control how often you run a script (Scripts > Add Script). For more information see the scripting guide.
  • Agent Feature Settings: Includes configurations for MS Windows Event Log. 
  • Custom Agent Settings: An open field that accepts JSON-formatted data input that can be used to send configurations to the agent that are not available in the user interface. Examples include settings such as new data or filter data, or to disable a feature. After entering your data input, click Save Custom Settings. All agents will pick up the new settings at the next configuration refresh.

Tenant Users

Manage Solve single sign-on (SSO) and control user access to Edge DX and configure Solve single sign-on.



With Solve Single Sign-On (SSO) enabled, Solve users will have Edge DX viewer permissions, and Solve managers will have Edge DX administrator permissions.
To add an Edge DX new user:

  1. Click Add User.
  2. Enter the user name (UPN) and click Add.
  3. You’ll receive a success message: “New user was created!”. Click OK.
  4. Under Tenant Users, locate and click on the new user to grant Solve SSO and Edge DX administrator or viewer access rights.
    Note that only Edge DX Administrators can add and grant access rights to other administrators and viewers.


Dashboard widgets display aggregate device data and metrics. Click to drill down to the device view. An interactive map shows device locations. Click the pins to zoom in and see device data and performance metrics.



The Devices view features a wide range of sortable columns. One set of columns displays device identification and agent data, such as device group, and location, and agent version. These columns are either sortable or feature filtering capabilities. To filter results, simply click the desired column funnel icon to open the filter builder.


The other columns show key performance metrics: Wi-Fi signal, network latency, CPU usage, memory available, logon times, and input delay. Data is displayed using colored threshold indicators that can be clicked to drill down and view further device data.


Devices Drill Down
In the Devices view, click a device to drill down and see further data.


At the top of the device drill down page are five tabs:


Performance includes an interactive map and device hardware, software, and networking specifications. Chart widgets display key performance metrics including CPU usage, CPU queue length, memory usage, network usage, hourly network usage, network latency, and active sessions. For each metric, click the bell icon to create an alert, to be triggered when a certain threshold is reached.

Active Processes displays all active processes for the chosen device.

Installed Applications lists all the applications installed on the chosen device.

Missing Patches indicates which Windows updates should be applied.

Device Events shows all events related to your devices. You can sort device events in the Type column. Event types include Alerts, Action, Device, Security, System. You can also filter events using the title, description or local ID columns.




Edge DX includes four types of reports:
All Devices: These cross-platform reports are related to hardware and operating system information. Examples include:

  • Hardware & Operating Systems
  • Installed Applications

Windows Apps & Processes: A list of reports focusing on processes and applications. Examples include: 

  • Top Processes by CPU Time
  • Top Users by Application

Windows Performance & Security:

  • Examples include Local Administrators, Missing Patches, Windows Event Log.

Custom Reports: Here you can add your own report:

  1. Click Configuration > Data and click the index you are interested in.
  2. On the left side, select the columns (metrics) that you want to include.
  3. Define the sort order by clicking the relevant column heading.
  4. Click the Create Custom Report button. Name your report, add a description, and check Public if you want this report to be viewable by other users in your organization. 



1-on-1 Demo
Schedule now
Price Quote
Get it now
Need a Script?
Get it here
Powered by Zendesk