Deploy Remote DX - Client Metrics Monitoring

ControlUp extends our monitoring capabilities by enabling you to now monitor remote client devices when they are logged into your virtual network. For details about the feature, see Remote DX - Client Metrics.

This article includes:

The Remote DX feature can monitor HP ThinPro and IGEL devices well. For details on deployment with links to the download files, see these relevant articles:

Deploy Remote DX - HP ThinPro (VMware)
Deploy Remote DX - HP ThinPro (Citrix)
Deploy Remote DX - IGEL (VMware)
Deploy Remote DX - IGEL (Citrix)

Prerequisites and operating systems

To enable the feature, you must deploy the relevant files onto the client device machines you want to monitor. 

For metrics to be monitored from the remote devices, the VMware or Citrix machine to which the device connects must have the ControlUp Agent installed.


The following operating systems are supported for these EUC environments. They include links to the various deployment instructions:

VMware Horizon client:

  • Windows 10 and above 64 bit
  • MacOS 10.13.6 and above
  • IGEL 11.3 and above

Citrix client: 

  • Windows 10 and above 32 & 64 bit
  • MacOS 10.13.6 and above
  • IGEL 11.3 and above

Windows deployment

Access the latest deployment files from the ControlUp Downloads Center. Select the one for your EUC.

Here's a video to guide you:

You as the IT Admin can select to remotely perform the installation using the following parameter options:


If your users are installing directly, when the user opens the .exe file, the installation process begins. 

  1. Agree to the End User License Agreement.
  2. Click Install to begin the installation.
  3. Click Finish and the monitoring can begin once the client device is connected to your environment.

Note: If you want to install Remote DX (Windows) for your Citrix environment on your client device, you can prepare a self-extracting archive that installs the WorkspaceApp.exe and RemoteDX in one package. You can find information here

macOS deployment

Here's a video to guide you:

Download the .pkg installer file from the ControlUp Downloads Center.

  1. In our ControlUp Downloads Center under either VMware Horizon Client or Citrix Receiver, click the macOS link to download the .pkg file.
  2. Double-click the downloaded .pkg file to begin the deployment process.
  3. In the Introduction dialog, click Continue.

  4. In the Software License Agreement dialog, click the link to view the license and then click Continue.
  5. Click Agree to accept the ControlUp license agreement.
  6. Optionally click Change Install Location if you want to change the default. Click Install
  7. Enter the user's credentials and click Install Software.
  8. Click Close.

Once the client device is connected to your EUC environment, you can begin getting monitored information on this device.







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