Deploy Remote DX - Client Device Metrics Monitoring

Remote DX is now in beta release for v8.5 and will soon be available for general release. If you’d like to try it out, contact your ControlUp representative.

ControlUp extends our monitoring capabilities by enabling you to now monitor remote client devices when they are logged into your virtual network. For details about the feature, see Remote DX - Client Metrics.

To enable the feature, you must deploy the relevant files onto the client device machines you want to monitor. 

The following operation systems are supported for these EUC environments:

VMware Horizon client:

  • Windows 10 and above 64 bit
  • MacOS 10.13.6 and above
  • IGEL 11.3 and above

Citrix client: 

  • Windows 10 and above 32 & 64 bit
  • MacOS 10.13.6 and above
  • IGEL 11.3 and above

For metrics to be monitored from the remote devices, the machine to which the device connects must have the ControlUp Agent installed.

DeviceMachineGraphic.png

 

Windows Deployment

Access the latest deployment files from the ControlUp Downloads Center. Select the one for your EUC and your end users' operating systems. 

Windows installations are available from these links:

You as the IT Admin can select to remotely perform the installation using the following parameter options:
/SILENT
/VERYSILENT

If your users are installing directly, when the user opens the .exe file, the installation process begins. 

  1. Agree to the End User License Agreement.
    Install1.png
  2. Click Install to begin the installation.
    Install2.png
  3. Click Finish and the monitoring can begin once the client device is connected to your environment.
    Install3.png

 

MacOS and IGEL - Coming soon

 

 

 

 

 

 

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