Solve On-Premises Installation - Version 8.5

Solve is now available for ControlUp On-premises installations. For details about Solve, see Welcome to Solve.

To use Solve On-Premises (SOP), you must first install the Solve server. For the installation, a pre-configured OVF template needs to be deployed from the vSphere Client. Use this guide to take you through the installation steps for a new SOP server.

The last section of this article briefly describes the upgrade procedure of an already installed SOP server. Be aware that whether you are installing or upgrading SOP, you need to have a VMware vSphere Client installed in your environment as this is currently the only supported installation option.

Note: SOP currently does not display historical data. You won't see the history icon.

This guide includes:

SOP Prerequisites


The Solve server requires a machine that meets these minimum hardware specifications:

  • 2 vCPU
  • 4 GB RAM
  • 30 GB disk space


Make sure to enable TCP port 443 on the machine where you are installing the SOP server. This is for the communication between the SOP server and the ControlUp Monitors and web browsers. 


VMware vSphere 6.5 SP2 or higher is required to deploy the SOP OVA file. 

SOP Licensing

Access to Solve requires a license. 

To receive a free trial:

  1. Open the ControlUp Real-Time Console and click the Help tab at the top of the screen.
  2. In the top ribbon, click About

  3. Click Licensing.

  4. A window opens displaying the details of your ControlUp subscription. Click Start my Free 21-day trial.



Install the SOP server

It's time to install the SOP server. As mentioned earlier, the installation process requires a pre-configured OVF template (x.ova file) that you can get from our Support Team.

To install the SOP server:

  1. Download the file to your local machine and open your VMware vSphere client.
  2. Right-click a host and select Deploy OVF Template... The installation wizard opens.
  3. Click Choose Files and select the OVA file that you downloaded to your local computer. Click NEXT to select a location for the virtual machine. 

  4. Name the SOP virtual machine and select the folder where you want to store it. Click NEXT.


  5. Select a compute resource on your host. Click NEXT to review the configuration.
  6. Review the pre-configured details for SOP. Click NEXT to select a storage location for the virtual hard disk. 
  7. Select the storage location and disk format. The default disk size is 30 GB. Click NEXT to edit the network settings.Deployment6_1_Ready.jpg
  8. Select the network location. This location should be accessible from the ControlUp Monitors and ControlUp On-premises server via TCP port 443. Click NEXT.

  9. Customize the template as follows:
    • Hostname. The virtual appliance's hostname (for example: sib_server).
    • DNS Domain. The virtual appliance’s DNS domain (for example: testdomain.local).

      Note: The DNS domain must be the same as the ControlUp On-premises server's AD domain.

    • IP/Subnet (CIDR). The IP address in CIDR notation for the virtual appliance (for example: Leave blank if DHCP should be used to retrieve IP information automatically.
    • Default Gateway. The default gateway address for this virtual appliance. Leave blank if DHCP should be used to automatically assign gateway information.
    • DNS. The domain name servers for this VM (comma separated). Leave blank if DHCP should be used.
    • Appliance Password. A password for your SOP Admin user (the default username is "cuadmin")

      Note: Use a strong password, with a minimum of 8 characters. It should contain a combination of the following character types: uppercase, lowercase, special characters, and numbers. Spaces are not allowed.


      Click NEXT to continue with the installation. 
      After the preceding configurations are done, review the summary of the installation and click FINISH to complete the deployment.


To configuration of the new Solve server details must be saved in the COP configuration. To do so,

  1. Open the Control Panel and select Programs and Features.
  2. Right-Click ControlUp Server.
  3. Select Change. The configuration wizard appears.

  4. Click Solve On-Premises Configuration
  5. Enter the server name or IP address of your new SOLVE server and click Update. 

Congratulations! You successfully installed your new SOP server. To test connectivity, open your web browser and go to https://hostname.DNSDomain. If you see the login screen below, then you can move on to the configuration of the SOP server. This is further explained in the Solve On-Premises Configuration article.





Upgrade SOP Server

If you already have an SOP server and you need to upgrade the version, follow these steps:

  1. Back up the SOP configuration as described in the Configuration Backup and Restore section in the Solve On-Premises Configuration article.
  2. Shut down the old SOP server.
  3. Deploy a new SOP OVA as described in the SOP OVA Deployment section above.
  4. If the new VM is assigned an IP address or an FQDN different from the old VM, reconfigure ControlUp On-Premises as described in this Setup article.
  5. Restore the SOP database as described in the Backup and Restore section above.


1-on-1 Demo
Schedule now
Price Quote
Get it now
Need a Script?
Get it here
Powered by Zendesk