Remote DX Known Issues

Here you can find details on issues that you may encounter while working with Remote DX. 

Table of Contents

Issue #1 - Citrix session crashes upon connection or when session is established

Issue #2 - No data shown if OS language is not English

Issue #3 - No Remote DX data in Real-Time Console or Solve 

Issue #1 - Citrix session crashes upon connection or when session is established

When Remote DX for Citrix is installed on a Windows end-user device, the Citrix session crashes when the Remote DX attempts to establish a virtual channel to the machine with the Virtual Delivery Agent installed. 

You may also encounter another session-related issue where successfully established Citrix sessions occasionally disconnect from the VDA.

Solution

Download and install the latest version from our Download Center.

After the installation is complete, check that the new version 0.1004 is displayed.

NewVersion.png

Issue #2 - No data shown if OS language is not English

If the operating system of your VDI endpoints uses a language other than English and you use the ControlUp Agent v8.5.x, then data from Remote DX may not be displayed in the Real-Time Console and Solve. 

If you encounter this issue, contact support@controlup.com and request a private build (Reference: Internal Ticket #94952)

Issue #3 - No Remote DX data in Real-Time Console or Solve 

With the introduction of Citrix Virtual Apps and Desktops 2109, third-party virtual channels need to be explicitly allowed. A policy that controls the allow list was automatically enabled with CVAD 2109. 

If you don't see Remote DX data in your Real-Time Console or in Solve, check the Windows Event Log for entries from the rpm source (Citrix):

Issue4_1.png

Issue4_2.png

Workaround

To enable the Remote DX virtual channel, disable the 'Virtual channel allow list' policy in CVAD 2109.

1-on-1 Demo
Schedule now
Price Quote
Get it now
Need a Script?
Get it here
Powered by Zendesk