• Issue with latest version of Chrome v69 " incompatible applications"

    The Issue:

    Due to the recent changes in Chrome version 69, you will see a message when launching Chrome browser


    The Reason:

    The explanation of the issue can be found here:


    The Solution:

    From the Console:

    • Settings
    • App Load Time
    • Highlight iexploxe.exe and chrome.exe
    • Click Edit 
    • Remove chrome.exe 



    This issue will be resolved in version 7.3. By default, Chrome.exe will not be included in App Load Time



  • Known Issues Summary


    • Data from XenDesktop Linux VDA might not be displayed correctly in ControlUp Console
    • When uninstalling .Net framework 4.5, it’s not possible to uninstall ControlUp agent. Workaround: re-install .Net framework 4.5 and then uninstall the agent
    • App Load Time does not work on Windows 7 and Windows 2008 R2 computers which do not support SHA-2 code signing.  Workaround: please follow https://support.microsoft.com/en-us/kb/3033929
    • App Load Time measurement might be inaccurate for large (>100MB) Excel 2016 files (since they create a child process)
    • On rare occasions, ControlUp agent might cause .NET processes to remain running after their UI windows have been closed. This issue was observed only on Windows 2012 R2 servers.
      Workaround: configure the “handlefree” registry value:
      Key: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent\ExclusionRules
      Value Name: HandleFree
      Type: MultiString
      Value/s: Process names of the affected applications, one per row.
      As a result, process exit time and exit code for these processes will not be visible using ControlUp
    • On Windows 10 systems with Windows Defender enabled, console launch may be slow because of a thorough scan initiated by Defender
    • Protocol Bandwidth Session Avg / Limit - in some cases, due to environmental issues, these columns might display N/A even though the session is active. If you experience this issue please run the following command on the target computer and then restart the ControlUp agent -  regsvr32 /s "C:\Program Files\Citrix\ICAService\icaperf.dll" (http://discussions.citrix.com/topic/353219-missing-ica-session-counters-after-xd710icatswx64003/)
    • Hyper-V 2016 hosts were not tested and are not fully supported in this release
    • When uninstalling the agent not all files and services are removed
    • XenDesktop Registration State might show incorrect state (this is a Citrix bug, for more details click here)
    • Issue when adding Monitor credentials if they already exist in the console