• What are the benefits of using the ControlUp agent?

    ControlUp agents, deployed remotely onto added computers, provide you with:

    In-depth monitoring

    • Detailed machine-level/session performance metrics
    • Assessment of computer stress level
    • Locate and rapidly isolate issues affecting end users

    Advanced management actions

    • Manage systems services, registry and file system of multiple machines simultaneously
    • Interact with user sessions, controlling their state and activity
    • Run, terminate, or limit resource consumption for any process on your network

    Configuration comparison of different computers with respect to

    • Registry values and keys
    • System services, including startup type, current state, and credentials
    • Software packages and updates installed
    • Irregular or non-uniform configurations of file systems

    ControlUp agents have minimal performance impact

    • CPU usage – consistently 0% to 1%
    • RAM consumption – 60 to 90 MB
    • I/O – zero disk activity
    • No software hooks, no drivers and no reboot needed

    Prerequisites for ControlUp agents

    • Windows OS (all versions supported, from Windows XP to Server 2012 R2)
    • .Net Framework 3.5 SP1 or 4.5
    • Single incoming TCP port (by default 40705) open for ongoing console/monitor communications
    • RPC and WMI access for initial deployment via the console, if access not available manual installation can be done using an MSI package
  • What are the ControlUp agent prerequisites?

    Here are the prerequisites for the ControlUp Agent:

    • Windows operating system (all Windows versions are supported, Windows 7 to Windows Server 2016 ).
    • Net Framework 3.5 SP1 or .Net Framework 4.5.
    • Single incoming TCP port (40705 by default) open for ongoing console/monitor communications.
    • RPC and WMI access for initial ControlUp agent deployment via the console. If RPC/WMI access is not available the agent can be installed manually using the agent MSI package.
  • What is the performance impact of the ControlUp Agent?

    The ControlUp agent is a lightweight component that was designed from the ground up to enable rapid deployment and minimal performance footprint on the managed computer. The expected CPU usage is 0% with 1%-2% spikes, RAM usage should be approximately 70MB and IOPS counters for the agent executable should normally show zero activity. The ControlUp agent does NOT use system-level drivers, API hooks or any other intrusive monitoring techniques. No compatibility issues or collisions between the ControlUp agent and other software packages or OS components have been reported.

  • Do I need to reboot a computer when installing or uninstalling the ControlUp agent?

    No.

    ControlUp agent deployment and removal do not require a reboot of the managed computer. By default, ControlUp Agent is deployed in temporary mode, which means that the agent uninstalls automatically after a period of inactivity.

  • How to deploy the agent on your Master Image (PVS \ MCS)?

    ControlUp does not save any unique data on the managed computers, so there is no need for additional preparations when creating a master image using Citrix PVS, MCS or VMware linked clone technologies. We recommend deploying the ControlUp agent on the master image in “Installed Agent Mode” to enable faster connections from the ControlUp console.

    Another very good option, is to install the agent using our MSI package.

    To achieve that, go to Settings -> Agent Settings and click on Download MSI Package link, it will take you to our site to the Agent Package Download Page (or click here).

     Our download page - 

    One thing important to remember, if you install an agent via MSI, to uninstall it, you will also need to use the MSI.