• Which Hypervisors are supported in ControlUp?
    • VMware ESXi 5.x. vCenter is required to enable VMware integration in ControlUp. Standalone ESXi are currently not supported.
      • We support all version past 5.x, VMware vSphere 6.x (including latest version 6.5 U1) is fully supported.
    • Citrix XenServer 6.x, including standalone XenServer hosts, and Citrix XenServer 7.x is fully supported.
    • Microsoft Hyper-V 2012 R2, Microsoft Hyper-V 2016 including standalone and clustered hosts. Please note that ControlUp Agent needs to be installed on the Hyper-V hosts to enable monitoring them as hypervisors (The console does not work on any version of Core, but the agent is fine as long as you have .Net 3.5.1 or .Net 4.6.2.).

    For more details regarding the configuration of ControlUp for monitoring your virtualization infrastructure, please refer to the Connect to Your Virtualization Infrastructure section of this guide.


  • Can I monitor multiple hypervisors from the same ControlUp console?


    ControlUp supports both VMware ESXi and Citrix XenServer hosts and they can be monitored and displayed in the same real-time view.

  • Do I need to install an agent on my VMware ESXi or Citrix XenServer hosts?


    ControlUp communicates with vCenter/XenServer via API calls to agentlessly collect real-time performance and configuration data on Hosts, VM’s and Datastores.

  • Do I need to install an agent on every VM?


    Our Hypervisor Integration feature provides a rich set of performance and configuration metrics on VM’s such as CPU, Memory, IO and Network. We recommend deploying the ControlUp agent to your Windows based VMs, which enables real-time performance monitoring of processes and sessions and allows for executing troubleshooting and remediation tasks.

  • What type of credentials are needed for the Hypervisor Connection?

    Read-only credentials are sufficient for displaying Hypervisor real-time performance data.

    If you plan to use the VM power management feature (i.e. force reset or shutdown) you would need to configure credentials with the appropriate power management rights on all relevant VM’s.

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