In order to reset ControlUp to factory defaults, please perform the following steps:

1. Shut down ControlUp if it is running.
2. Delete or rename the ControlUp directory in your personal “Application Data” folder. You can access this folder by clicking “Start” > “Run” and typing %appdata%
3. Delete or rename the following registry key:
   HKEY_CURRENT_USERSoftwareSmart-XControlUp
4. Re-launch ControlUp

Please note that all your user settings, saved credentials and managed computer lists will be lost during this operation.