• Upgrade ControlUp (Cloud)

    Upgrading ControlUp for Online implementations is easy! Simply follow these steps:

    1. Download the ControlUp console from our website - www.controlup.com


    2. Agents

    • Before launching the new Console, open your existing Console and disable auto-connect options, then in Agent settings turn off "Deploy Agents automatically" and "Agents will be uninstalled automatically."


    • Launch the Console and upgrade your Agents. You can choose to upgrade all Agent by right clicking the top folder selecting Agent control and Upgrade, or you can do each folder individually as you choose. 


    • If you have deployed Agents via MSI, then you must perform an upgrade via MSI as well. You can find the most recent versions of the MSI installers here.

    3. Upgrade the monitor from settings -> monitor settings -> Upgrade


  • Can I monitor multiple RDS and VDI farms from the same ControlUp Console?

    Yes. ControlUp supports all major RDS and VDI platforms from Citrix, VMware and Microsoft. Multiple server farms and desktop deployments can be monitored and managed in the same console instance, regardless of VDI/RDS version, domain membership, or hardware hosting (physical or virtual).

  • Which Citrix XenApp and XenDesktop versions are supported in ControlUp?

    ControlUp is a Citrix Ready product verified with the following versions: Citrix XenApp 5.x, 6.x and 7.x and XenDesktop 5.x and 7.x. (up to 7.15 is officially supported as well)

    Screenshot from – http://www.citrix.com/ready/en/smart-x/controlup

  • Which VMware Horizon View versions are supported in ControlUp?

    ControlUp supports VMware View 5.x, 6.x, & 7,x.

  • Does ControlUp support historical reporting?

    Absolutely!  Welcome to ControlUp Insights.  All you need to do is add a monitor to your environment within the ControlUp Real-time console.  Once you've done that, your data is automatically populated with the ControlUp Insights portal.  There you have a plethora of reports providing you with all of your historical data. 

    In addition, if you are using the on premises version, you have access to the ControlUp Scheduled Export feature enables auto-exporting any information grid view to a CSV file on a scheduled basis (for example, the ControlUp real-time performance data can be exported every 5 minutes to a local / remote file folder). The ControlUp Reporter utility enables admins to analyze the exported CSV files and create graphical Excel reports. A step-by-step by guide and a report sample can be found in this User Session Activity report blog.

  • Does ControlUp support e-mail alerts?

    Yes, ControlUp Incident Triggers allow you to monitor specific incidents in your environment, including whenever a computer or process cross a certain stress level, Windows Events, Services and others. The follow-up actions include an e-mail alert option, so ControlUp admins can be notified via e-mail in real-time when important incidents occur in their environment.

    Read more / See Video  

  • Does ControlUp support permissions delegation?

    Yes, the ControlUp Security Policy is a mechanism that allows for configuring user roles and delegating administrative tasks to different ControlUp users on your network. This is especially useful in large enterprise environments in which dedicated administrators or teams are responsible for specific machines or server farms. In addition, you can use our ADMX template to restrict the ControlUp user interface via Group Policies.

    Read more

  • How does ControlUp calculate the Stress Level column?

    The Stress Level column is a flexible health measure calculated as a sum of weights assigned to different columns. For example, the “CPU” column might add 2 points to the Stress Level when it crosses the 70% threshold, while the “Disk Queue” column might add 3 points after crossing the threshold of 2. In order to investigate the reason for a current Stress Level value of a record, click on the Stress Level cell and then click on the triangle in the upper right corner of the cell. You will see a list of counters and their contributions to the total Stress Level of the record. You can configure this behavior by clicking on the “Stress Level” button, located on the ribbon bar. The same is possible for any performance counter cell not at the “green” level.

    Read more

    Watch Video  

  • How do I use ControlUp in Standalone (Offline) mode?

    By default, ControlUp works in an online mode if Internet connectivity is available. If your network is not connected to the Internet, please use the Login Wizard to submit a Standalone (Offline) Registration Form:


    If your computer has an Internet connection, you will not see the option to submit a Standalone Registration Form. In order to make this option visible, please add the following registry value before launching ControlUp:
    HKEY_CURRENT_USER\Software\Smart-X\ControlUp\Console\UsedOfflineOnce (DWORD) = 1

    After we finish processing your Standalone registration file, you will receive an e-mail from support@controlup.com (please white-list this address) including your Standalone (Offline) login file that will enable you to work with ControlUp without connecting to ControlUp Cloud servers.

  • When working in Standalone (Offline) mode, how can I share my existing ControlUp configuration with other admins in the same organization?

    ControlUp users working in Standalone Mode can transfer their settings to their colleagues by copying the configuration files in the following location – %AppData%\ControlUp\Configuration.

    The configuration (e.g. managed computers list, folders, thresholds…) is stored in an XML file named after the GUID of your ControlUp organization. In order to share your configuration with other admins, simply copy your organization’s XML file(s) and make sure they place them under “ %AppData%\ControlUp\Configuration” folder on the computer they use to run the ControlUp console.

    Note: Your saved credentials are encrypted and safe. Sharing your ControlUp configuration does not allow use of your saved credentials by other users.

  • Does ControlUp support multiple AD forests?

    Yes, you can use ControlUp to manage multiple AD domains and forests, even if no trusts exist between them. In order to configure multiple AD forest support, simply click on the “AD Connections” button on the Settings ribbon. In this window you can add any domain, provided its name is resolvable using DNS and you have valid credentials. Most issues with connecting to foreign Active Directory domains and forests are DNS-related and can be solved by configuring DNS conditional forwarders from your primary DNS servers.

  • My computers/Hypervisors are not re-connected after I reboot them or restart the console. Why is that?

    Automatic reconnection requires a one-time manual configuration. Please follow these steps:

    1. Under the organization tree on the left, turn on the checkbox that says “Show auto-connect state”. The tree should now display a checkbox next to every folder/computer, while an enabled checkbox indicates that this object will be reconnected automatically.
    2. Turn on the checkboxes for all Hypervisors/computers which you would like to be monitored automatically. You can also turn this option for entire folders (or the root folder, to affect the entire organization).

    Turn off the “Show auto-connect state” checkbox when done. ControlUp will attempt to connect to the selected computers every 5 minutes.

  • Can I install or remove software using the “Programs and Updates” controller?

    Installing or removing software using the “Programs and Updates” controller is not supported. However, you can use the “Processes > Run As” action in the Computers view to run the install/uninstall command for any software on multiple machines.

    Please note that this method is unsuitable for installation/removal routines that require user intervention.

  • Can I choose which fields are used by the controllers to compare Registry/File System/Services/Programs and Updates on multiple machines/user sessions?

    Yes. When comparing objects using the controllers, the columns that you can currently see are used for comparison. By clicking the “Columns” button on the ribbon bar you can configure which columns are displayed:

    For example, say you would like to compare the versions of a program installed on multiple machines, while ignoring the differences in the installation path or install date. To do so, click the “Columns” button and deselect all columns except “Version”. Hit “Refresh” and the updated view will only show differences in version, but not in other columns.

  • I’m monitoring a few machines and would like to view the results on a large screen. Can I modify the row height to make the results fill the screen?


    To do so, just click and drag the border between the row headers. All the rows will be adjusted to match the height you selected, so that you can stretch your rows to fill the screen or squeeze them to fit more data. Also, don’t forget the Full Screen mode, designed especially for control room displays – just hit F11 and switch to full screen mode.

  • How does ControlUp licensing work?

    How is the number of licensed objects calculated?

    ControlUp can monitor and manage a wide variety of resources/objects in the virtual and/or physical datacenters.

    ControlUp continuously counts the total number of objects that are currently being monitored, and requires a number of licenses that adequately cover the size of the environment.

    1. Agent based Managed VMs/Computers – These are VMs and/or computers in which a ControlUp agent is running.
      1. XenApp/TS/RDSH Servers - The number of peak concurrent sessions that are running on the XenApp/TS/RDSH servers.
      2. Workstations / VDI – 1 license per windows workstation, virtual or physical (whether there is a user session or not on that VM/Computer).
      3. Other Windows Servers - 1 license per windows server OS, virtual or physical.
    2. Agentless Managed VMs/cloud instances – These are VMs and/or cloud instances that are monitored via the hypervisor API and/or XenDesktop Broker API and/or cloud connection API with no ControlUp agent running on that VM / Cloud instance.
      1. Agentless Managed VM (Windows or Linux) - 1 license per powered on agentless managed VM.
      2. Cloud Instances (Windows or Linux) - 1 license per running cloud instance.

    For example, if you are monitoring a XenApp farm on which 800 user sessions are currently running and in addition you monitor 300 VDI workstations and 400 VMs you will need a total license of 1500 licensed objects.​