• ControlUp Legacy Console+Agents



    Version Type Link Console Download Agent Download Console Download Agent Download On Premise Console Download Console Download Agent Download Console Download Agent Download Console Download Agent Download On Premise Console Download


    • All "On Premise Console" links are only for the Consoles, NOT the On-Premises server.
    • Agents are the same for On-Premise and Cloud Hybrid versions.
    • If you are running a different version or need any other files, please contact support@controlup.com 
  • Supported OS for the 'Shadow Session' feature.

    The 'Shadow Session' is currently supported only the following server & client pairs:

    Windows Vista + Windows Server 2008

    Windows 7 + Windows Server 2008 R2


    You can use the 'Shadow Session' between all the OS mentioned above. 

  • How to create Insights web link to use Chrome and not make Chrome your default browser

    Create a short-cut to Insight web link with the following settings  

    Target: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" https://insights.controlup.com/auth

    Start in: "C:\Program Files (x86)\Google\Chrome\Application"2018-09-21_14-20-50.png

  • How A User Gets Added To My Organization

     Hybrid Cloud 

    In Hybrid Cloud any Authenticated User within to your domain has the ability to launch and login to your ControlUp Console, the permissions that apply to those users is equivalent to "Organizational Members." The authentication for these logins is done by ControlUp.

    When you installed ControlUp - it generates an environment GUID number which is based on your Domain\Forest hash. With that, we authenticate that the user that you're using to login with, does indeed matches the environment GUID we have on record.

    You can create multiple organizations inside your environment but the environment GUID will stay the same.  e.g. your license is attached to your environment GUID (domain\forest). Not a certain organization. 

    To learn more about permission delegation - please refer to the following articles:

    It's a best practice to set 'Organization members' with 'Not Set' permission to make sure that users that are not allowed to use ControlUp and do launch it - won't be able to use any actions. 

    Every user that runs the ControlUp Real-Time Console or wishes to log into ControlUp Insights, must launch the Console (at least once) and sign up for a ControlUp Account.  


    On-Premises - 

    During the installation of the ControlUp On-Premises Server, you were asked to specify an active directory group for users who will be logging in to ControlUp.

    To identify the configured group  - on the OnPrem server go to: "C:\Program Files\Smart-X\ControlUp Server\Server Settings\ControlUpServerSettings.xml"

    In line 11 you'll see the configured group. 


    When users log in, unless they are a member of the configured security role they're counted in the "Organization Members" column in the Security Policy pane. To learn more about permission delegation - please refer to the following articles:



  • Security Policy - View Only Role

    If you would like to grant a user permissions to access the Console and view systems and real time performance data, you will first need to create a Security Role for that user or an AD Group. 

    (See the article on Security Policy for details about how to do that.)

    Once you have configured a "View Only" Security Role, you can set the following permissions to grant users the ability to view real time data, but not perform impactful actions. 


    Organizational Actions
    -Launch Controllers
    -View Incidents
    -View Events
    -View All Hypervisors
    -Use Shared Credentials
    -Connect to Data Source

    Run Computer Actions**
    -Connect to Computer
    -Event Viewer on Remote Computer**
    -File System\Monitor File System**
    -Installed Software\Display Installed Software**
    -Installed Software\Display Installed Updates**
    -Registry\Monitor Machine Registry**
    -Services\Monitor Services**

    **Optional "View Only" Settings that may require Remote Admin Privileges




  • How's the number of licensed objects are calculated?

    How's the number of licensed objects are calculated?

    ControlUp can monitor and manage a wide variety of resources/objects in the virtual and/or physical datacenters.

    ControlUp continuously counts the total number of objects that are currently being monitored, and requires a number of licenses that adequately cover the size of the environment.

    Note: From ControlUp v7.1 licensing method was changed. This article refers to v7.1 and above ONLY

    Note: Sessions and servers you see in Help>About>Licensing is not the computers and sessions you see in the Console under the different views. 

    This is how the License page is displayed:


    The exact licensing count will be displayed in the bottom right corner:


    (1) Sessions:

    • User sessions - sessions running on managed TS/RDS servers (e.g. TS/RDS with the ControlUp agent installed)
    • XenDesktop sessions - sessions discovered via the XenDesktop site integration 
      • User Sessions running on Managed Non-TS/RDS Servers or Workstations will NOT be counted here.
      • If the same user session is discovered from a managed TS/RDS server and a XenDesktop site, the session is merged into a single record and consumes a single license

    (2) Servers: 

    • Managed Windows Servers such as SQL, IIS or AD servers (e.g. Windows server OS with the ControlUp agent installed)
      • TS/RDS servers are NOT counted here (TS/RDS servers do not consume a license, only running user sessions are counted)
      • Workstations are NOT counted here

    (3) Workstations:

    • Managed Windows Client such as Windows 7, Windows 8 or Windows 10 (e.g. Windows client OS with the ControlUp agent installed) 

    (4) Cloud Instances:

    • All running EC2 Instances ('AWS State' column) and as long there is no ControlUp Agent installed.

    (5) Agent​​less Managed VMs:

    • Agentless Managed VMs - These are Virtual Machines that are monitored via the hypervisor API with no ControlUp agent running on that VM
    • XenDesktop Brokers - XD brokers discovered via the XenDesktop site integration feature 

    (6) NetScaler Appliances:

    • NetScaler Monitoring has a different pricing module. Please refer to sales@controlup.com for more information about pricing. 
      • There are several flavors for the NetScaler product:
        • NetScaler MPX - 1 license Unit is needed per device or per HA pair of MPX.
        • NetScaler VPX - 1 license Unit is needed per device or per HA pair of VPX
        • NetScaler CPX - 1 license Unit is needed per device or per HA pair of CPX
        • NetScaler SDX – 0 license Unit is needed for the SDX. Every VPX instance hosted on the SDX requires 1 license Unit per HA pair.

    For example, if you are monitoring a XenApp farm on which 800 user sessions are currently running and in addition you monitor 300 VDI workstations and 400 VMs as well as 5 Netscaler appliances you will need a total license of 1500 licensed objects (800 + 300 + 400) plus 5 Netscaler appliances licenses. 2018-04-26_18-47-44.jpg

  • How do I upgrade ControlUp (Hybrid Cloud)?

    Upgrading ControlUp for Online implementations is easy! Simply follow these steps:

    1. Download the ControlUp console from our website - www.controlup.com


    2. Agents

    • Before launching the new Console, open your existing Console and disable auto-connect options, then in Agent settings turn off "Deploy Agents automatically" and "Agents will be uninstalled automatically."


    • Launch the Console and upgrade your Agents. You can choose to upgrade all Agent by right-clicking the top folder selecting Agent control and Upgrade, or you can do each folder individually as you choose. 


    • If you have deployed Agents via MSI, then you must perform an upgrade via MSI as well. You can find the most recent versions of the MSI installers here.
    • Agent Backward Compatibility (supported from 7.3v of ControlUp Console)

      • ControlUp Console is now able to connect to computers running older versions of ControlUp Agent, supporting continuous monitoring and gradual rollout of new agent versions.
      • Minimum supported agent version: 7.1
      • Agents configured as dedicated data collectors (for hypervisors, XenDesktop, AWS, NetScaler) do not support down-level versions and require version 7.3


    3. Upgrade the monitor from settings -> monitor settings -> Upgrade



    Video of How to Upgrade ControlUp Console, Agents and Monitors

  • Can I monitor multiple RDS and VDI farms from the same ControlUp Console?

    Yes. ControlUp supports all major RDS and VDI platforms from Citrix, VMware and Microsoft. Multiple server farms and desktop deployments can be monitored and managed in the same console instance, regardless of VDI/RDS version, domain membership, or hardware hosting (physical or virtual).

  • Which Citrix XenApp and XenDesktop versions are supported in ControlUp?

    ControlUp is a Citrix Ready product verified with the following versions: Citrix XenApp 6.x and 7.x and XenDesktop 5.x and 7.x. (up to 7.15 is officially supported as well)


    Screenshot from – http://www.citrix.com/ready/en/smart-x/controlup

  • Which VMware Horizon View versions are supported in ControlUp?

    ControlUp versions prior to 7.2 support: VMware Horizon View 5.x, 6.x, & 7.x up to Horizon View v7.2.

    ControlUp version 7.2 and above supports: VMware Horizon View version 5.x, 6.x, & 7.x up to 7.6.

  • Does ControlUp support historical reporting?

    Absolutely!  Welcome to ControlUp Insights.  All you need to do is add a monitor to your environment within the ControlUp Real-time console.  Once you've done that, your data is automatically populated with the ControlUp Insights portal.  There you have a plethora of reports providing you with all of your historical data.


  • Does ControlUp support e-mail alerts?

    Yes, ControlUp Incident Triggers allow you to monitor specific incidents in your environment, including whenever a computer or process cross a certain stress level, Windows Events, Services and others. The follow-up actions include an e-mail alert option, so ControlUp admins can be notified via e-mail in real-time when important incidents occur in their environment.

    Read more / See Video  

  • Does ControlUp support permissions delegation?

    Yes, the ControlUp Security Policy is a mechanism that allows for configuring user roles and delegating administrative tasks to different ControlUp users on your network. This is especially useful in large enterprise environments in which dedicated administrators or teams are responsible for specific machines or server farms. In addition, you can use our ADMX template to restrict the ControlUp user interface via Group Policies.

    Read more

  • How does ControlUp calculate the Stress Level column?

    The Stress Level column is a flexible health measure calculated as a sum of weights assigned to different columns. For example, the “CPU” column might add 2 points to the Stress Level when it crosses the 70% threshold, while the “Disk Queue” column might add 3 points after crossing the threshold of 2. In order to investigate the reason for a current Stress Level value of a record, click on the Stress Level cell and then click on the triangle in the upper right corner of the cell. You will see a list of counters and their contributions to the total Stress Level of the record. You can configure this behavior by clicking on the “Stress Level” button, located on the ribbon bar. The same is possible for any performance counter cell not at the “green” level.

    Read more

    Watch Video  

  • How do I use ControlUp in Standalone (Offline) mode?

    By default, ControlUp works in an online mode if Internet connectivity is available. If your network is not connected to the Internet, please use the Login Wizard to submit a Standalone (Offline) Registration Form:


    If your computer has an Internet connection, you will not see the option to submit a Standalone Registration Form. In order to make this option visible, please add the following registry value before launching ControlUp:
    HKEY_CURRENT_USER\Software\Smart-X\ControlUp\Console\UsedOfflineOnce (DWORD) = 1

    After we finish processing your Standalone registration file, you will receive an e-mail from support@controlup.com (please white-list this address) including your Standalone (Offline) login file that will enable you to work with ControlUp without connecting to ControlUp Hybrid Cloud servers.

  • When working in Standalone (Offline) mode, how can I share my existing ControlUp configuration with other admins in the same organization?

    ControlUp users working in Standalone Mode can transfer their settings to their colleagues by copying the configuration files in the following location – %AppData%\ControlUp\Configuration.

    The configuration (e.g. managed computers list, folders, thresholds…) is stored in an XML file named after the GUID of your ControlUp organization. In order to share your configuration with other admins, simply copy your organization’s XML file(s) and make sure they place them under “ %AppData%\ControlUp\Configuration” folder on the computer they use to run the ControlUp console.

    Note: Your saved credentials are encrypted and safe. Sharing your ControlUp configuration does not allow use of your saved credentials by other users.

  • Does ControlUp support multiple AD forests?

    Yes, you can use ControlUp to manage multiple AD domains and forests, even if no trusts exist between them. In order to configure multiple AD forest support, simply click on the “AD Connections” button on the Settings ribbon. In this window you can add any domain, provided its name is resolvable using DNS and you have valid credentials. Most issues with connecting to foreign Active Directory domains and forests are DNS-related and can be solved by configuring DNS conditional forwarders from your primary DNS servers.

  • Can I install or remove software using the “Programs and Updates” controller?

    Installing or removing software using the “Programs and Updates” controller is not supported. However, you can use the “Processes > Run As” action in the Computers view to run the install/uninstall command for any software on multiple machines.

    Please note that this method is unsuitable for installation/removal routines that require user intervention.

  • Can I choose which fields are used by the controllers to compare Registry/File System/Services/Programs and Updates on multiple machines/user sessions?

    Yes. When comparing objects using the controllers, the columns that you can currently see are used for comparison. By clicking the “Columns” button on the ribbon bar you can configure which columns are displayed:

    For example, say you would like to compare the versions of a program installed on multiple machines, while ignoring the differences in the installation path or install date. To do so, click the “Columns” button and deselect all columns except “Version”. Hit “Refresh” and the updated view will only show differences in version, but not in other columns.

  • I’m monitoring a few machines and would like to view the results on a large screen. Can I modify the row height to make the results fill the screen?


    To do so, just click and drag the border between the row headers. All the rows will be adjusted to match the height you selected, so that you can stretch your rows to fill the screen or squeeze them to fit more data. Also, don’t forget the Full Screen mode, designed especially for control room displays – just hit F11 and switch to full screen mode.

  • How does ControlUp licensing work?

    How is the number of licensed objects calculated?

    To learn more about our licensing, click here