• Stress Levels and Trigger Email Alerts

    Email alerts is one of ControlUp's effective features customers use all the time. 

    When you setup a trigger for a specific metric, in some occasions you may notice that the email notification lists general performance metrics, but does not include the actual filter you defined.

    This video explains why it happens by discussing the relationship between triggers and stress level settings.

     

  • How to create an incident trigger for a specific metric?

    The purpose of this article is to describe the steps how to define an incident trigger for a specific metric.

    In the following example we will create alert when system drive is below 100MB.

    In order to create specific trigger, first you will need to define the needed Stress Level Settings. Go to Stress Settings à “Free Space on System Drive” counter and define it as follows:

    • If disc space goes below 100mb, present that in “Red” and “Load” should equal
    • “Load” influences the Stress Levels configuration - the stress is basically a summary of loads, in the following example the stress level will be medium if just the Free Space on System Drive counter will meet the 100MB threshold

    • Note: Important to understand that in the settings presented in the screenshot above, even if only the Free System space metric is below 100MB the computer will be in Medium stress level

    In order to receive a notification when Free Space in System Drive equals or below 100MB, after defining the desired Stress Level, create the relevant Incident Trigger

     

    1. Click on Add Incident Trigger

     

    2. Click on Add Trigger and choose Stress Level trigger type

     

     

    3. Define the Record Type, Stress level and duration, in this example: Computer, Medium, 3 seconds.

    • In the Stress Settings we defined that if Free Space is less than 100MB the Stress level will reach Medium, this is why we choose that when stress level reaches medium, the trigger will be fired.

     

    • In the next step, please click on the Filter editor

     

    • In the filter editor choose the item to be Free Space on System Drive and make sure the argument meets the need for an alert if the free space equals or less than 100MB

     

     

    • When finished defining the needed arguments click the OK button

     

    • In the next step you will need to define the scope and schedule. Scope means by which folders and computers this trigger will be triggered. In this example all computers may trigger this trigger and on all days during the week

     

    • In the following step you will define the follow-up action you prefer. Click on Add and choose how you would like to be notified, for example: if by email, push notification or windows alert

     

    • Here is example for email notification that will be sent to two ControlUp users – Alon and Avner

     

    • ControlUp offers two email notification types: the above email alert type offers the administrator to choose between ControlUp users. And another option is “Send an email alert using a local SMTP server”, which offers using local SMTP server and send emails to any distribution list or user (This option is performed by ControlUp Monitor 24*7 service)

     

     

    • After finishing defining the different follow-up actions, you receive this summary window and can choose when the action should be repeated

     

    • By clicking the Finish button you create the trigger which will alert the needed personnel and collect the data as incidents which can viewed in our Incidents Pane and Historical Reports

     

    For more information refer to our User Guide articles Stress Settings, Trigger Settings and Create an Incident Trigger.

  • How to create an automated follow up action?

    In many situations you would like to run a script \ program once a threshold is crossed in ControlUp.

    The way to enable that is by creating an incident trigger with follow up action type "Record an event in application log".

    The event is created and written to the Monitor and Console server's event viewer.

    Once you have an event created, you can use windows event viewer's "Attach a Task to this event" to run a script \ program on the desired machine.

     

    Currently this function is being planned and developed within ControlUp Console. For the meanwhile you can use the above workaround.

    For more information about how to create an incident triggers, try out our articles - Incidents Triggers and How to create an incident trigger for a specific metric

     

     

  • How to integrate ControlUp with SCOM?

    Many of our customers use SCOM to monitor the health and performance of everything from servers to individual applications in Microsoft Windows environments.

    If you have SCOM on site and would like ControlUp to send events SCOM could pick up and send you email alerts, this is how you could achieve it:

    • First you need to create an Incident Trigger with a followup action type "Record an event in application log"

    • The events will be written to the Monitor's and Console's Event Viewer.
    • Once the events are created, just define your SCOM system to pick up those Event IDs.

    To learn more about Incidents Triggers please refer to our articles - Incidents Triggers, Triggers Settings and How to create an incident trigger for a specific metric.

     

  • How to create a schedule for a Trigger Alert?

    In case you like the trigger alert to work in a certain time, you can create a trigger alert schedule.

    If it because of maintenance, business and off business hours schedule, in few simple steps you can add a specific schedule for your trigger alert.

     

    Here is a short video clip which explain how it is done -