ControlUp's Hybrid Cloud Solution
By design ControlUp's Hybrid Cloud solution is highly available since most configuration information and Insights Data are saved in our Cloud infrastructure.
|Real Time Console||For saving Personal’s user configuration such as Draft SBAs, Columns views, credentials set etc. you can backup the folder: C:\Users\<user>\AppData\Roaming\ControlUp||The Console - either Cloud or On-Premises - is highly available as most configuration data is store in either the cloud or your on-premises LDS instance.|
|ControlUp Monitor||For saving the monitor's settings, backup folder -C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming||Install 2 Monitors, select the Primary Monitor, once the Primary fails, the 2nd monitor will automatically take over.|
ControlUp's On-Premises Solution
|On-Premises Server||Since the ControlUp On-Premises server stores your organization’s LDS database & IIS instance in addition to the CU server service, we recommend using your enterprise standard VM backup tools to protect your data.||There is no need to configure an HA pair for this component, the consoles and Monitor services have an offline cache feature that enables them to continue working without a live connection to the On-prem server for up to 24 hours. The only recommendation here is to have a valid snapshot and DRS configuration for this server|
|SQL DB||Use Microsoft’s recommendations on Backup SQL DB from Here.||Use Microsoft’s recommendations on how to make it HA from Here.|
|On-Premises Console & Monitor||Same as Online mode, backup the relevant folders is a must.|
Backing up the Activity Files folder is enough to recreate the historical reporting.
Our recommendation is that this folder be backed up on a daily/weekly basis for 2 reasons:
1. Be able to clear the folder every week/regularly to avoid bloat2. Be able to restore and re-index all data in case the IOP server is no longer available.
|Create an Image of the IOP machine or just install IOP on a fresh machine and check our KB afterwards - Adding Insights On-Premises IOP Module|
HA & Backup
Performance optimization for ControlUp's Real-time Console & Monitor
In medium and large environments - the ControlUp Real Time Console administrator can optimize the performance of the console and the monitor.
Here are a few optimizations that can be applied, according to your needs (displayed in the table and detailed blow) -
Optimization Name Console Monitor Disable Process Flat Views ✓ Increase Data Collection Cycle ✓ ✓ Dedicated Data Collectors ✓ ✓ Optimize Auto Connection Settings ✓ Exclude Folders From Monitor ✓ Disable Console Incidents Processing ✓ Change Search ✓ Deploy Agents Automatically ✓ ✓
1. Disable Flat Views:
By default, the console offers 7 different views - Folders, Hosts, Computers, Sessions, Processes, Accounts and Applications.
In large environments the Processes view may cause high resource consumption during the operation of the console, mainly due to the high total number of processes the console monitors (summary of all processes running on all monitored resources).
In such cases it is advised to disable the flat views and still monitor the processes by drilling down Computer-> Session-> Processes or Computer-> Processes, as shown in the below screenshots.
In order to disable the "Processes Flat Views" go to Settings -> Advanced Settings, as displayed in the following screenshot.
Once you disable the “Processes Flat View” those views will be grayed out as displayed in the following screenshot.
2. Increase the data collection cycle and regulate the information updates:
By default all ControlUp Agents push information updates to the console every 3 seconds.
The update interval can be configured by the ControlUp Admin, so the ControlUp Console will pull the information from the agents in set intervals. In addition you can set the number of computers the console connects to concurrently.
To increase the data collection cycle and change the updates intervals go to Settings -> Advanced Settings as shown in the screenshot below.
We recommend increasing the Console \ Monitor interval to 30 or 60 seconds.
Important Note: In v7 and above we recommend on 500 concurrent computers and 30 seconds every cycle.
The ControlUp Monitor’s update intervals can also be configured by the ControlUp admin via the Monitor Settings.
Important Note: In v7 and above we recommend on 500 concurrent computers and 30 seconds every cycle.
Note: The first 2 optimizations can be configured via GPO for all console users, click here for more details about UI management via GPO.
3. Setting up a dedicated Data Collector:
Important Note: This configuration is crucial to prevent severe performance implications.
Please install agent 4.5 MSI, and assign it as data collector. Here are the details -
By default every console and monitor connects to the hypervisor or to the XenDekstop broker.
In large environments where multiple consoles and monitors are running, the best practice is to create a relay or a data collector so you have a single point of hypervisor\XD data collection.
To define a data collector, right click on the hypervisor\XD and choose Connection Settings.
Then go to Connection Options -
Please remove the Console / Monitor and choose one of the agents to be the data collector -
Now LVSITARGET03 will collect the data and all Consoles and Monitors will connect to that agent to retrieve hypervisor performance data (remember to remove the console\monitor as the data collector) -
Here is a screenshot of the XenDesktop connection properties and where to change the data collector -
4. Optimize Auto Connection Settings:
You can have the console automatically connect to disconnected computers. Once a computer gets disconnected for any reason, the console will try to contact that end point.
To enable this feature: As seen in the below screenshot, under the organization tree, check the "Show Auto-Connect State" and check the computers you would like ControlUp to automatically connect to.
This feature will also enable the console’s automatic connection immediately upon launching the console.
The reconnect interval time can be configured by the ControlUp Admin.
To define the interval go to Settings -> Agent Settings as displayed in the following screenshot.
In large environments, if all computers are set to auto connect this may extend the console launch process, so please mark only important servers or folders to automatically connect.
5. Excluding folders from the Monitor:
By default all folders, hypervisors and computers are monitored. You can reduce the monitored resources in order to optimize the Monitor performance.
To exclude any resource right click it and choose properties and then "Exclude from Controlup Monitor" = Yes.
6. Disable Console Incidents Processing:
Once you add a Monitor, it is responsible for all your incident collection and trigger alert notifications. The Console also processes and collects all incidents in parallel to the Monitor when running.
In order to disable the incidents collection and free up console resource consumption, open regedit.exe on the machine running the Console and go to - HKCU\Software\Smart-X\ControlUp\Console and create a DWORD with Value name DisableIncidents, with value data = 1
That will disable the incidents collection and optimize the performance.
7. Change the search options to Name Only:
By default the search will be done in the search field, on all fields.
Please change the default search option to Name only, which will decrease the resources the console uses because the search is filtered just to the Name column.
These settings can be managed and enforced for all console users via GPO, click here for more details.
8. Uncheck the "Deploy agents automatically":
By default the "Deploy agents automatically" is checked in the Agent Settings.
By unchecking that option, you take control of agent deployment. Otherwise, when the Console attempts to connect to a monitored computer or endpoint and fails, it will attempt agent deployment. In large environments that may cause degradation in Console performance Try to deploy the agent in the background to all agents which are not connected.
The Monitor is also affected by this Checkbox, when checked, the monitor will try to connect to all machines in the folder tree (besides those who were excluded), that will cause high resource consumption.
Note: If added multiple machines to the folder tree that doesn't have agents installed, the Monitor might crash if the "Deploy agents automatically" is checked.
Only enable that option if you fully deployed the agents via MSI or Installed Agent Mode.
We recommend disabling Automatic Agent Deployment for VDI customers with more than 1000 computers.
Console performance issue / high RAM consumption
The Real Time Console performance is slow and the RAM consumption is high.
There are 2 distinct culprits for console performance issue / high RAM consumption
- High rate of Windows events being reported to the Console
- A large amount of performance updates that are sent to the Console
Please try each of the following fixes separately:
1. High rate of events – please go to Settings –> Events Settings –> Event Type and uncheck all 3 checkboxes. Click on OK to apply and restart the console process (this will disable Windows Events collection on the agent side)
2. High rate of performance updates – please go to Settings – Advanced Settings and check the “Disable process flat views” checkbox (see attached screenshot). This will disable the Processes flat view
How to prevent vCenter excessive logging
Issue Description -
When monitoring host environment, there is logging activity made by ControlUp. In some cases it might cause the ESX logs to grow.
Cause Description -
ControlUp Console \ Monitor login to the vCenter and retrieve the hypervisor information and then logs out. The login \ log out process takes place about every 5 seconds.
Solution Description -
You can change the connection to the hypervisor to be persistent.
To define persistent connection to the hypervisor, first define a data collector:
1. In the ControlUp Console please right click the hypervisor and choose Connections settings
2. By default any ControlUp Console / Monitor will connect to your hypervisor. To save the bandwidth you can setup a relay or data collector.
Please remove the Console / Monitor and choose one of the agents to be the data collector.
Now LVSITARGET03 will collect the data and all Consoles and Monitors will connect to that agent, to retrieve hypervisor performance metrics data (remember to remove console\monitor).
3. Set a persistent connection between the agent and the hypervisor, by editing the registry of the agent's endpoint and creating the following key -
Then create a new DWORD value named vCenterPersistentConnection and set the value to 1 (0 = default mode / 1 = persistent mode)