• ControlUp Hybrid Cloud v8.X Quick Start Guide

    This guide is intended to help users implement ControlUp’s system.

  • ControlUp On-premises v8.x Quick Start Guide

    This guide is intended to help users implement ControlUp’s On-premises system.

    If you are a user implementing the cloud-hybrid system, see this guide
    If you are unsure, contact your ControlUp representative.

  • How to Activate Your ControlUp License

    Congratulations on Joining the ControlUp Family! 

    This article explains how to activate the ControlUp license that you just purchased.
    There are two ways to deploy ControlUp: Online & On-premises - each one is explained. 

    When your purchase is done, you get an activation code via email from your sales representative and it includes your license type, activation code, transaction ID etc.

    The activation code is in the form of a UUID constructed from 36 characters (including the minus signs), for example: 4a7b1234-a981-2b5a-a311-9995581dff28.


    Cloud Deployment

    1. Log into your ControlUp Console. In the upper ribbon pane, select Help > About and select Licensing. The main licensing page opens.
    2. Select I have already purchased ControlUp and click Activate License.
    3. Enter the activation code that you received and click Activate Online.
      2019-01-07_16-40-52.jpg

    Your license is now activated. When going back to the main licensing page, you should see all the details updated.

    Note: If the I have already purchased ControlUp button is grayed out, it means that you're using an On-premises deployment. Follow the instructions in the section below.
    2019-01-08_10-38-40.jpg


    On-premises Deployment

    For On-premises environments, the license is created by the ControlUp Support team.
    Email us at support@controlup.com with the following details:

    • The Activation Code that you got from your sales representative.
    • A ControlUp Server License Request XML file. 
      1. The file can be generated by the On-premises installer.
      2. Fill in all the details as shown here and save the requested file.
        2019-01-07_16-59-10.jpg

    If you requesting for the first time after a trial period, follow these steps:

    1. Log into the ControlUp Server.
    2. Go to Programs and Features > ControlUp Server Installation and click Change.
      License.png
    3. Apply for License > Request a License.
    4. Fill in all the details as in the image above and save the requested file.

    To activate the new license:

    1. Log into the ControlUp Server.
    2. Go to Programs and Features > ControlUp Server Installation and click Change.
    3. Click Apply for License > Browse for an existing license file and selected the requested file you just saved.

    For more information, contact support@controlup.com

  • Service Level Agreement and Support Definitions

    ControlUp Support aims to provide our customers the best service with our global support centers. These centers are staffed around the clock with highly trained professionals to provide ongoing support, regardless of your geographical location. 

    Severity Level Definitions

    ControlUp Support prioritizes its actions for a submitted service request based on an assessment of the impact of the issue on the customer’s operations.

    Each ticket is prioritized according to these guidelines:

     

    1 - Urgent

    • Production server or other mission critical system is down and no workaround is immediately available. 
    • All or a substantial portion of end user’s mission critical data is at a significant risk of loss or corruption. 
    • End user is experiencing a substantial loss of service. 
    • End user’s business operations have been severely disrupted.

    2 - High

    • Major functionality is severely impaired. 
    • Operations can continue in a restricted fashion, although long-term productivity might be adversely effected or a major end user milestone is at risk. 
    • Ongoing and incremental installations are affected. 
    • A temporary workaround is available.

    3 - Normal

    • Partial, non-critical loss of functionality of the software. 
    • Impaired operations of some components, but allows the end user to continue using the software.
    • Initial installation milestones are at minimal risk.

    4 - Low

    • General usage questions. 
    • Cosmetic issues, including errors in the documentation

     

    Support Plans & Response Time

    Depending on your support plan as defined in your contract with us plus the severity level of the request, we provide our initial response time based on this table:

     

    Support Plan

    Severity Level (as defined above)

    Initial Response Time

    Platinum customers with 1,000 or more ControlUp licenses

    1 - Urgent

    2 Hours,

    24 hours a day,

    7 days a week

    2 - High

    4 Business Hours

    3 - Normal

    4 Business Hours

    4 - Low

    8 Business Hours

    Enterprise customers OR Platinum customers with fewer than 1,000 ControlUp licenses

    1 - Urgent

    4 Business Hours

    2 - High

    4 Business Hours

    3 - Normal 

    8 Business Hours

    4 - Low

    12 Business Hours

    Pro customers

    1 - Urgent

    4 Business Hours

    2 - High

    8 Business Hours

    3 - Normal

    8 Business Hours

    4 - Low

    12 Business Hours

    Business Hours are defined as 06:00 - 23:00 GMT, Monday - Friday.

    Customer Care 

    A Support SLA is performed and monitored according to a specific flow that includes verification and escalation management via CRM software. This insures efficient implementation of the Support SLA timeline.

    ControlUp customers are responsible for reporting issues and determining their priority. Customers can submit issues via the following:

    ControlUp website Support page > Submit a Ticket (preferred method)
    ControlUp application console Under the Help tab
    ControlUp email support@controlup.com

    To enable us to track Urgent priority tickets against our SLA, do the following:

    • When opening a ticket from the website, select Urgent as the priority.
    • When sending an email to support, write Severity1 as the subject of the email. 

    ControlUp’s support team receives the service request (SR) and communicates with ControlUp customers on its status. The handling of the service request is according to ControlUp's internal support procedure.

    SLA_response.png

     

    Support Response

    Our support team responds to all requests via email and occasionally via remote screen-sharing sessions.

  • Create User Account

    The first step you need to take to unleash the full power of ControlUp, is to Download the ControlUp Real Time Console from our website, and then create your User Account.
    For licensing and authentication purposes, you need to create a ControlUp Application User Account.
    If you are not the first user in your organization that uses ControlUp, just signup and login to the ControlUp Organization created by the  Org Admin.
    Below is a quick video to assist you in this process.


    Steps to Create a User Account

    On the first launch, you'll see the sign-up screen. If you've registered your account previously you can click "Use an existing account" or click "Create a new account" to get started.

    Complete the new user registration form.
    1_001.png

    We will send you a validation email to enable your new ControlUp Account.
    2.png

    After you've completed your new user account creation, you can Create a new ControlUp Organization or select an existing Organization to log into.

    For more information please refer to our User Guide article here.


    This is a short video to help you create a user account:

  • Create Folders

    The second step in getting started is organizing your monitored resources, which are presented by your folder hierarchy. You can easily start by creating a few basic folders to manage your environment. Later on, you will add computers within these folders. But hey – wait a minute – that's the next step. Before you get there, watch this quick video to learn how to create folders.

    The following is a video and a screenshot to help you get started in creating folders:

     

     mceclip2.png

    For more information, please refer to our User Guide article here.

  • Add Computer (Machine)

    You made it, this is step three in the process of getting started. You will now need to add the resources you'd like to monitor in order to actually get performance metrics. These include servers, desktops and hypervisors (we’ll get to that in the next step).

    In addition, if you are preparing a master image for later cloning or provisioning, make sure to go over our FAQ article - How to install an agent on a master image.

    For more information please refer to our User Guide article here.

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      For more information please refer to our User Guide article here.


     The following video will walk you through the steps to add computers:

  • Add Hypervisor

    In these steps, you will see how to add Hypervisors in order to get a deeper view of your environment.

    The following details are required:

    • Type - The type of Hypervisor that you're connecting to.
    • URL - Enter the full name (FQDN), hostname or IP address of the vSphere, Broker, or Virtual Host that you want to connect to.
    • Credentials - Use the drop-down to select or add a set of credentials that will be used for data collection from your infrastructure.
      • In version 7.1 we've introduced the Shared Credentials Store used via the Monitor.
      • For more information on configuring ControlUp Monitor for Hypervisor monitoring see below.
    • For more information on optimizing the performance of Hypervisor data collection see below.

    Important Note
    If multiple colleagues are using ControlUp in your environment, please ensure each of them uses the same credentials for the hypervisor connection/s you create. Once a hypervisor connection is configured, ControlUp expects to find an identical set of credentials on all machines on which an instance of the Console or Monitor is used. This behavior is intended to ensure that only authorized users have access to hypervisor-related information and management actions. Therefore, it is recommended that you use a dedicated service account to connect ControlUp to your virtualization infrastructure.

    mceclip0.png

    Configuring ControlUp Monitor for Hypervisors

    After creating a Hypervisor connection, all ControlUp Monitor instances in your organization will start connecting to the site and retrieving data. In order to avoid conflicts between data collected from different sources, all ControlUp instances in your network are required to use the same credentials for Hypervisor data collection. It is therefore recommended that you create a service account with adequate permissions for your Hypervisor environment and save its credentials with all ControlUp instances on your network.

    In order to ensure that the monitor is able to collect data from the Hypervisor environment, you need to ensure all monitor instances have the credentials you selected when creating the connection.

    To ensure that, please perform the following steps for each installed monitor instance:

    1. Open the Hypervisor connection settings dialog by right-clicking the site connection in the folder tree and clicking Connection Settings.
    2. Note the username configured for Hypervisor data collection.
    3. Double-click a ControlUp monitor instance in the area below the organization tree.
    4. Click the Monitored Resources tab and locate the Name of your Hypervisor environment.
      If its status is Connected, your monitor is communicating with the Hypervisor. Otherwise, proceed to the next step.
    5. Click Settings to open the ControlUp Monitor configuration wizard.
    6. Click Add Credentials Set and provide the username, password and domain for the user account recorded in step 2 above.

    Optimizing Hypervisor Data Collector Performance

    The following step is optional but strongly recommended in order to ensure optimal performance of the Hypervisor connection.

    By default, when you create a Hypervisor connection in ControlUp, all consoles and monitor instances in your organization will start connecting to it automatically in order to collect information. This may create unnecessary performance overhead, especially if multiple instances of ControlUp Console and Monitor are used in your network. It is a best practice to designate one or more computers in your ControlUp organization to act as dedicated collectors for Hypervisor data.

    To configure dedicated data collectors, open the Hypervisor connection settings dialog, expand the Data Collectors panel and click the Add.. button to select a computer in your ControlUp organization to add as a dedicated data collector for Hypervisor. The following guidelines will help you select an optimal data collector:

    • 1GB of available RAM
    • Uninterrupted connectivity to the Hypervisor environment
    • Always on (except for planned maintenance/reboot windows)

     

  • Add XenDesktop Site

    Version 7.1 of ControlUp significantly improves XenDesktop monitoring functionality by adding a data collector component which gathers operational metadata directly from XenDesktop API. This allows ControlUp to display real-time XenDesktop-specific information, such as VDA registration status, brokering performance in the console and send it to ControlUp Insights for historical analysis and reporting.

    By adding a XenDesktop connection to ControlUp, you will benefit from the following features:

    • ControlUp will automatically discover VDAs, delivery groups and brokers associated with your XenDesktop deployment. VDAs and brokers will appear on the Machines view and XenDesktop sessions will appear on the Sessions view. Note that with XenDesktop integration, ControlUp Agent deployment is not required for this discovery process.
      • Note: ControlUp Agent is required in order to monitor the performance of your VDAs and brokers, and in order to display processes running on your VDAs and brokers.
      • Note: Each session discovered by the XenDesktop connection is counted as 1 ControlUp license.
    • The XenDesktop site will appear in the organization tree under “XenDesktop Sites”. The site itself, its delivery groups and the “Brokers” container will be displayed as folders as long as the XenDesktop connection is active. You can use the Focus action on these folders in order to filter the information grid to display VDAs or sessions in a specific delivery group, or to examine the health of your XenDesktop brokers.
      • Note: the child folders of the XenDesktop connection in the organization tree (delivery groups and the Brokers container) are ephemeral objects which are not stored in ControlUp’s configuration. As such, they cannot be used to configure custom stress settings, incident triggers or column presets. In order to save custom settings for delivery groups or brokers, please add the corresponding computers to the organizational tree using the Add Machines button.
    • Resources displayed in ControlUp will be enriched with dozens of XenDesktop-related metrics and operational metadata. For example, the Computers view will show the “XD Computer Availability” column which will show “Available” for any VDAs which should be accessible by users, and the Sessions view will show the “XD Launched via HostName” column which will contain the name of the StoreFront server used to launch each session.
      • Note: for the full list of metrics and metadata retrieved from the XenDesktop infrastructure, please refer to the Machines and Sessions column reference. For your convenience, all XenDesktop column names are prefixed with “XD ”

     

    Adding a XenDesktop connection

    In order to connect ControlUp to your XenDesktop deployment, you will need to create a XenDesktop site connection in ControlUp Console. The connection will define the address/es of the broker/s from which data will be gathered and the credentials used for data collection and management actions. The following are mandatory prerequisites for adding a XenDesktop connection:

    • XenDesktop 7.5 or later
    • XenDesktop PowerShell SDK installed on all computers running ControlUp Console and Monitor, as well as any computers configured as dedicated data collectors

    Note: It is recommended to designate at least one computer on your network as a designated collector for XenDesktop data, especially in environments in which multiple instances of ControlUp are being used concurrently. For more information on configuring dedicated data collectors for XenDesktop, see below.

    To add a XenDesktop site connection, click on the Add XenDesktop button on the Home ribbon or right-click the root folder of your organization tree and select Add > XenDesktop Site. The Add XenDesktop Site Connection dialog box will be presented.
    1_001.png 

    The following details are required:

    • Broker name / IP - enter the full name (FQDN), hostname or IP address of a broker in your XenDesktop site
    • Credentials - use the drop-down to select or add a set of credentials that will be used for data collection from your XenDesktop infrastructure.
    • In version 7.1 we've introduced the Shared Credentials Store used via the Monitor.
      • Note: For more information on configuring ControlUp Monitor for XenDesktop monitoring see below

    Once ControlUp establishes a connection with your XenDesktop site, it will automatically populate the Site Name field with the site’s name and the Brokers Failover List tab with the names of all the broker servers assigned to the XenDesktop site.

      • Note: For more information on optimizing the performance of XenDesktop data collection, see below

     

    Configuring ControlUp Monitor for XenDesktop

    After creating a XenDesktop connection, all ControlUp Monitor instances in your organization will start connecting to the site and retrieving data. In order to avoid conflicts between data collected from different sources, all ControlUp instances in your network are required to use the same credentials for XenDesktop data collection. It is therefore recommended that you create a service account with adequate permissions for your XenDesktop site and save its credentials with all ControlUp instances on your network.

    In order to ensure that the monitor is able to collect data from the XenDesktop site, you need to ensure all monitor instances have the credentials you selected when creating the connection.

    To ensure that, please perform the following steps for each installed monitor instance:

    1. Open the XenDesktop connection settings dialog by right-clicking the site connection in the folder tree and clicking Connection Settings.
    2. Note the username configured for XenDesktop data collection.
    3. Double-click a ControlUp monitor instance in the area below the organization tree.
    4. Click the Monitored Resources tab and locate the Name of your XenDesktop site.
      If its status is Connected, your monitor is communicating with the XenDesktop site. Otherwise, proceed to the next step.
    5. Click Settings… to open ControlUp Monitor configuration wizard
    6. Click Add Credentials Set… and provide the username, password and domain for the user account recorded in step 2 above.

     

    Optimizing XenDesktop Data Collector Performance

    The following step is optional, but strongly recommended in order to ensure optimal performance of the XenDesktop connection.

    By default, when you create a XenDesktop connection in ControlUp, all consoles and monitor instances in your organization will start connecting to it automatically in order to collect information. This may create unnecessary performance overhead, especially if multiple instances of ControlUp Console and Monitor are used in your network. It is a best practice to designate one or more computers in your ControlUp organization to act as dedicated collectors for XenDesktop data.

    To configure dedicated data collectors, open the XenDesktop site connection settings dialog, expand the Data collectors panel and click the Add.. button to select a computer in your ControlUp organization to add as a dedicated data collector for XenDesktop. The following guidelines will help you select an optimal data collector:

    • 1GB of available RAM
    • Uninterrupted connectivity to the XenDesktop site
    • Always on (except for planned maintenance / reboot windows)

    We added the option to view new entities in the console - XenDesktop Site, Brokers and Delivery Groups.

    Focusing on each of the new entities shows the relevant new metrics pooled from the XD connection in the regular folder, machines and session views.

    This enabled us to also add a drill-down from unmanaged XD VDAs to their sessions.

    In case one of the brokers or VDA machines have an agent deployed - the console will show all available metrics both from the XD site connection and the agent.
    3.png4.png

    We added the ability to calculate the health of each broker in the XenDesktop site.

    The health column calculation is based on a list of services, databases and hypervisors, and in case all services are available and running, all databases can be reached and all hypervisors are available, the broker’s health is 100%. In case one of the parameters is not ok, it affects the broker’s health by a few percents.

    Each of the parameters that the calculation is based on can be excluded from the registry (by default the % hypervisors available is excluded).

    The Site itself shows an aggregated calculation of what % of brokers are 100% healthy.
    2.png

  • Add Cloud Infrastructure

    By using ControlUp’s AWS EC2 cloud management all the instances are visible in the same place, their performance metrics and cost metrics are displayed with a great level of granularity, all live and in real time. If resources are strained, they’re shown in flashing red. If any aspect of the cost shoots up, so will the red flags.

    Adding an EC2 instance to ControlUp is as easy as adding a cloud connection from within the console, simply provide your AWS EC2 credentials (which can be read only) and within seconds the ControlUp console will populate with live performance and cost metrics.

    The permissions required to retrieve the data from AWS, are (as defined in the IAM User):

    Note: The following Jason is good for retrieving data but not for taking action as: Stop, Start an Instance, and Take a Screenshot.

    _________________________________

    {
       "Version": "2012-10-17",
       "Statement": [
             {
                      "Effect": "Allow",
                      "Action": "ec2:Describe*",
                      "Resource": "*"
              }
         ]
    }

    _________________________________

    For more details about IAM Management, click here

     

    Here are the steps you need to follow in order to add your Cloud Connection:

    1. Click on Add Cloud Connection

     

     2. Set the Type of the Web Services

    3. Choose your Region (Name is set automatically)

    4. Set the Credentials -

    2018-01-03_0917.png

    5. Provide your Access Key, Secret Key and define a Friendly Name

    2018-01-03_0917_001.png

    5. Define a Dedicated Data Collector - 

    In order to optimize the Console's and Monitor's performance, mainly in large environments, it is important t to define a dedicated data collector. For more information, click here 

    2018-01-03_0925.png

    Want to see what it looks like? Click here to see a short video.

  • Add Managed Machines on Horizon VMware

    Attached here is a PDF outlining the steps for adding managed machines on Horizon VMware.

  • Add NetScaler Appliance

    In order to add a NetScaler Appliance follow these steps:

    Click on Add NetScaler button on the top banner or by right-clicking the NetScaler Appliance Folder and choose NetScaler Appliance. 

    2020-05-06_1501.png

    Fill in the details of your NetScaler Appliance:

    • Choose the protocol - HTTP or HTTPS
    • Provide the NetScaler Appliance management name or IP
    • Choose a name for the NetScaler Connection
    • Provide credentials for the NetScaler Management (Read-Only is a minimum requirement)
      We suggest using "Shared Credentials" for the Connection - to read more click here.

    NoteAD accounts are not supported - only local NS accounts

    2020-05-12_1008.png

    Next, define Dedicated Data Collector, to review full guided procedure, click here 
    2020-05-12_1009.png

    Once you are done, you will be able to see your NetScaler Appliance details in the ControlUp Real Time Grid
    2020-05-12_1016.png

  • Adding a ControlUp Monitor

    A monitor is a Windows service that allows for continuous monitoring of the system resources. For sizing recommendations for the ControlUp Monitor, see the ControlUp Monitor Guidelines section. Support for large organizations is implemented by the Monitor Cluster feature, which enables multiple ControlUp Monitors to work together to monitor a single organization

    Large organizations with more than 5,000 monitored resources or multiple sites require multiple monitors, with at least one monitor deployed at each site. You can add as many monitors to your organization as necessary, and they will automatically be configured to work together as a cluster.

    Prior to installation, choose a machine or virtual machine that is correctly sized for your needs and the size of your environment. Make sure this machine can be dedicated to only running the ControlUp Monitor service and make sure that you have RPC Access to the selected machine.

    It is also recommended to create a dedicated service account with local admin permissions on all managed machines.

    To install a monitor:

    1. Click Add Monitor in the Home ribbon to start the ControlUp Monitor Installation Wizard.
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    2. Click OK on the popup message and the Sites and Monitors – Configuration Wizard appears.
      mceclip1.png

      The first configuration task for the monitor cluster is to add valid domain credentials that are used by the monitor cluster to connect to managed computers, and, optionally, deploy the ControlUp agent.
    3. Click Add Domain and the Add New Domain Identity popup appears.
      mceclip2.png
      Enter the Domain FQDN and valid domain credentials. It is recommended that the domain account be a member of the local administrator group to deploy agents remotely.
    4. Check the Shared credentials for each credential set. See Configuring Shared Credentials Prerequisites for this option to work.
    5. Optional: If you want to add additional credentials for hypervisor connections or EUC environment connections:
      • Click Add Credentials Set and the Add New Credentials popup appears.
      • Enter the relevant information and click OK and the credentials are addedmceclip3.png
    6. Click Next and the Proxy Settings tab appears.
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    7. Configure any Proxy settings, if required, for the default site, and click Next and the Export Schedule tab appears.
      Note: The proxy settings option can be configured separately for each site.
    8. Configure Export Schedule, if needed. Click Next and the SMTP setting screen appears.
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    9. Configure SMTP settings for Trigger Alerts if needed. Click Next and the Advanced Settings screen appears.
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    10. The Advanced Settings screen displays the default monitor service resource settings. We recommend using the default interval configuration. If you want to change it, see here.
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      Note
      : The Export schedule, SMTP settings, and Advanced settings are global and are not set per site.
    1. Click Finish and the ControlUp Monitor Installation Wizard appears.
    2. Select the machine you would like to install the monitor on.
      If needed, modify the port that the monitor will listen to ensure that the corresponding port is open in your firewall. By default, the port the monitor listens to is 40706 (console <> monitor).
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    3. Click Install and the ControlUp Monitor Installation Wizard appears. The installation may take a few seconds.
      The monitor installation wizard tests various components of the target machine before deploying the service to make sure that it will be able to run.
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    1. Click Finish and then click OK and the added monitors appear in the Montors tab with a green icon next to it.
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  • Log Into ControlUp Insights

    You made it – ControlUp Insights is now available and ready for your use. Historical reporting is finally at your fingertips, just log into ControlUp Insights, it really is that easy!
    Once in the ControlUp Insights portal, you will have access to a plethora of reports. Check the health of your VDI environment by identifying the source of existing disruptions and getting ahead of emerging ones.

    In order to log in and use ControlUp Insights, make sure you first install ControlUp monitor and you have to Create a User Account in ControlUp Console.

    Note: We fully support Chrome and not IE or Firefox when working with Insights.

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    The following is a video and few screenshots to help you log into ControlUp Insights:


  • Incident Triggers

     

    This article will highlight ControlUp’s incident trigger and e-mail alerting feature. By exploring the ins and outs of the feature, along with its major use cases, we will demonstrate how to create a specific incident trigger using a typical use case. Covering the entire process from start to finish, we will also explain how an incident is detected, what happens after it is unearthed, and finally the resulting email alert configuration. With this information, you will be able to configure an advanced incident trigger, including email alerts, with your very own console.

    ControlUp incident triggers let you know about important events in your network, whether you, specifically, indicate the events you want to be observed or ControlUp brings them to your attention. That way, whenever a specific incident is taking place, you can take proper action. Whenever a specific incident is detected, multiple follow-up actions can be carried out (i.e. email alerts, mobile push notifications to Android or IOS applications, and event logs).

    Here we will walk you through defining incident triggers. Don’t skip this step, as it will enable you to get alerts for any abnormal incidents which may happen in your environment. You will want to be notified immediately when things go wrong – so you can stay on top of things even when you are not in the office.

    Don’t use ControlUp? Learn more about it here.

    ControlUp Incident Triggers – Primary Use Cases

    Some common incident trigger use cases include:

    1. Detecting when critical Windows services are no longer available - (i.e. have crashed or stopped) – ControlUp can monitor particular Windows services so the appropriate actions can be taken.
    2. Uncovering host, server, or endpoint performance issues - (i.e. when RDS servers or VDI Endpoints exceed a stress level threshold) – ControlUp can detect when high resource usage causes increased levels of stress to be placed on systems or processes.
    3. Identifying application performance issues – ControlUp observes application stress levels and detects when an application or specific process (i.e. .exe file) is consuming too much memory, I/O, or CPU.
    4. Monitoring specific application usage – Exposing certain metrics for particular applications (i.e. how many times the application has been opened and by who).
    5. Catching specific Windows events – ControlUp triggers can detect when a specific event is created on any Windows-managed computer.

    Creating an Advanced Application Performance Incident Trigger

    Let’s begin our exploration into incident triggers with an application performance use case. One of our customers’ ERP applications started behaving erratically to the extent that when a user would begin performing an action, CPU usage would reach 30%. After a mere 30 seconds, this caused processes to jam up, prohibiting end users from using the application. As a result, the sysadmin wanted to be notified of this peculiar behavior as well as the accompanying information that could be saved for further analysis and troubleshooting.

    ControlUp monitors specific processes and enables the detection of similar cases, including notifying sysadmins when issues occur. ControlUp triggers can be configured with advanced filters to monitor a specific process at hand with a defined threshold metric, such as CPU utilization.

    For this specific use case, we will simulate an ERP.EXE application’s processes, in efforts to show exactly how to create an incident trigger with the valid parameters, as well as a follow up email alert.

    Check out our User Guide to learn more about incident triggers.

    Watch the video below to learn how to easily define these incident triggers:

     

     

  • Controllers

    In this step we will explain how to use controllers within the console. Controllers enable you to compare file systems, programs and updates, registry and services following an end-user complaint. Resolve issues with simple right click management actions.

    The following is a video and few screenshots to help you manage your environment through the ControlUp Real-time controllers:

     

  • User Delegation

    This is the last and final step in getting started. In this step you learn how to delegate permissions within ControlUp. Allow your colleagues access to specific actions according to your needs, roles and preferences. 

    The following is a video and few screenshots to help you set up your security policy, learn best practices for user delegation and delegate permissions within ControlUp:

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    Additionally, you can lock the Console UI with Group Policy, here is an article how you can achieve that - Locking UI with GPO

    For more information, see User Guide articles Security Policy Pane and Secure Your Organization

  • VMware Horizon Service Customers

    Welcome to our VMware Horizon Service customers.

    Here are some useful documents to get you up and running with ControlUp:

    Feel free to browse through this Knowledge Base to learn more about ControlUp.

    You don't have a ControlUp license yet? 

    • If you are a VMware Horizon Service customer and have a VMware account manager, contact them to obtain a license.
    • If you are a direct ControlUp customer, contact support@controlup.com to obtain a license.
  • Feel Free to Ask for Help

    ControlUp's Help ribbon includes the following features:

    Check for Updates

    Checks whether an updated build of ControlUp is available for download.

    Report Bug

    Please take a minute to report the issue to our development team should you encounter any unexpected behavior using ControlUp. To do this, use the “Report Bug” option. Feel free to describe the issue in maximal detail and attach any relevant data for us to review. Your report, which you can also send anonymously, will be investigated and processed thoroughly by our engineers.

    Note: In order to make your request easier to process, take a screenshot of the condition you would like to report. Click on the Attachments area of the “Report Bug” window and paste the screenshot directly by pressing Ctrl+V or by right-clicking and selecting “Paste.”

    Feature Request

    Most of ControlUp’s features were developed as a result of requests from experienced systems administrators and other IT professionals. If you feel that ControlUp can benefit from any kind of additional functionality, please feel free to request your desired features and we shall consider including them in our future releases. Make sure to provide a clear and detailed description of your requested feature and attach any relevant data when submitting the report.

    Ask the Support Team

    Should you have any queries regarding ControlUp, this form allows you to submit them along with any relevant information.

    About ControlUp

    Presents a window containing versioning and licensing information.

    Online Documentation

    Links to this online documentation website.

    Invite Colleagues

    Allows for inviting friends and colleagues to ControlUp.