• Managing IOP Activity Files folder

    **This article is for ControlUp On-Premises customers only. 

    This article addresses the Activity Files folder only and how to manage it:
    As part of the IOP prerequisites, you define a shared folder for the activity files.
    If you want to find out the specific location of the "Activity Files" folder, on the ControlUp Server (OnPrem):

    Option #1 - Go into the Registry Editor > HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUpServer\IOP and see the path under the 'SharedFolder' key. 

    Option #2 - Log into Insights and go to Admin > Settings > Activity Folder. (see example below).


    :The files that are located in the Activity folder will look like the following image


    Creation and data flow to IOP:

    Stage #1 - Approx. every 30-35 minutes, the monitor exports the data it collected to the activity files shared folder. The file's size vary and is derived from number of monitored resources, meaning adding more machines to the console = amount of data rises in IOP.

    Stage #2 - The IOP engine detects that new files are located in the Activity folder and starts to index them. 

    Stage #3 - Once indexed successfully, the raw data can be found in the IOP DB, located here: C:\Program Files\Smart-X\ControlUp Insights\var\lib\splunk\cuiop

    NOTE: If you are experiencing high disk space usage on the Insights machine:

    By default, the activity files are NOT deleted. Remember, they are your backup of the data.

    Once the files were indexed, they will stay in the Activity Files folder until they'll be managed by the Administrator. Until that happens, the ControlUp Monitor will keep creating files in the Activity folder and after a while, the folder size will increase as well as the number of files in the folder.

    The best practice is once every week or two, to execute a backup procedure of the activity files in order to save space in the folder's directory and move the zipped activity files into a different secure location. 

    It's important to save the backed up zip files in a secure location to maintain the possibility of data recovery. If something happens to the Insights database \ machine, the Insights can always re-index the activity files again.

    NOTE: If the Activity Files files will be deleted - there's no option to recover them.

    If you have any questions regarding the article - feel free to contact us at support@controlup.com 

  • Converting Unix Time / Epoch Time to Real Time

    Unix time or Epoch time is the number of seconds since January 1, 1970. Some exported reports from Insights report time in this format.

    Excel doesn't contain built-in functions for working with Unix dates so they must be derived.
    Excel allows you to add a number of days to a date by using the "+" operator. Let's make use of that.
    First convert the number of seconds to number of days (by dividing by 60*60*24) and then add the result to the date "1/1/1970".

    The formula will look like:

    The quotes around the date are required. If they are not present, Excel will treat 1/1/1970 as an expression.

  • Top Windows Errors Report - Missing Data

    Top Windows errors report is a Monthly and very useful report which shows the most common Windows errors in your organization.

     In case you see gap in data or the report is empty, please check the following settings:

    1. Go in the Real Time Console to Settings -> Events Pane Settings

    2. Make sure the option "Collect Error Events" is checked


    3. Go to Settings -> Triggers Settings

    4. Make sure both Errors in Application log and Errors in System log triggers are enabled


    5. To verify the data is collected, you can go to the Incidents Pane and verify that Windows Errors incidents are being collected successfully.


    Without those settings enabled, the report will be empty.


  • I do not have any application usage data in Insights

    The Issue:

    No data is presented in the application usage report. 

    The Reason:
    There is a cache data issue which prevents all filters to be presented, thus showing missing data.

    This is a known issue we are working on solving.

     The Solution:
     If you encounter this or similar issue, please follow these steps to fix it -

    1. In Chrome - click the F12 button
    2. Long click on the refresh button will give you "Empty cache and Hard Reload" option, please select it
    3. Log back to insights

  • I export data to excel but the times/dates come out wrong

    The Issue:

    You export data from Insights to CSV but the times are wrong:

    The Reason:

    Data is exported as RAW data to CSV files and excel displays it as RAW. 

    The Solution:

    Set the dates in your CSV file by right clicking the column and choosing Format Cells... and then using the Custom or Date category.

    Note: the times/dates are UTC, so make sure to change and add or subtract the hours according to your location.

    Format Cells - 

    The result:






  • I see data in some reports but no data in other reports

    The Issue:
    "In my Insights view I get ZERO results for User Session Count but I do get data from User Session Activity."

     The Cause:
     ControlUp Insights supports only Chrome browser at the moment.

     The Solution:
     Please try to run ControlUp Insights in Chrome.

  • Cannot access Insights

    The Issue:
    You try to log in to ControlUp Insights but fail.

    The Reason:
    Missing access privileges, the password is not strong enough.

    The Solution:
     1. The only user in the organization who's allowed access to Insights is the user who created ControlUp organization. 

    The one created the ControlUp organization, can permit other users to log in to Insights.

    2. To allow the access, go to "User Permissions" on the ControlUp Insights ribbon (this is basically a shortcut to Organization Properties).

    3. If the Security Policy was customized, you need the "Manage User Permissions to ControlUp Insights" permission to change those settings.

    4. By default, the additional security settings (MFA, email suffix restriction, source IP restriction) are not activated so they should not create issues. To check for possible misconfigurations, click the "Access Settings" button on the ControlUp Insights ribbon.

    5. Please also be aware that you will be asked to change the password if it's not strong enough for Insights (minimum of 8 characters). Once changed, the new password should also be used for console login.

    6. Check out the following YouTube clip which we created to assist customers.

  • Missing Data in Insights (Proxy Issue)

    If you log in to ControlUp Insights, but do not see any data, an error describing an issue uploading data to S3 (insights server) may appear as follows.

    This indicates that you do not have access to the ControlUp servers from the server with the ControlUp Monitor service installed, which is preventing data from uploading.

    To fix this, enable access to the following servers via https:

    • fe1.controlup.com -
    • fe2.controlup.com -
    • fe3.controlup.com -
    • fe4.controlup.com -
    • US Load Balancers:
      • rt-app.controlup.com -
      • rt-app.controlup.com -
    • EU Load Balancers:
      • rt-app.controlup.com -
      • rt-app.controlup.com -
    • s3.amazonaws.com
      Note: The AWS URL is essential for data upload to Insights. The IP range of the S3 URL may change according to AWS policies.
    • uploads.controlup.com

    Note: Customers that use the limited availability 8.x version should add insights-hec.controlup.com:443 as well to the exception list. At the moment, the IP is dynamic for this URL.