• Top Windows Errors Report - Missing Data

    Top Windows errors report is a very useful report which shows the most common Windows errors in your organization.

    2017-03-13_1010.png

     

    In case you see gap in data or the report is empty, please check the following settings:

    1. Go in the Real Time Console to Settings -> Events Pane Settings

    2. Make sure the option "Collect Error Events" is checked

    2017-03-13_1007.png

    3. Go to Settings -> Triggers Settings

    4. Make sure both Errors in Application log and Errors in System log triggers are enabled

    2017-03-13_1007_001.png

    5. To verify the data is collected, you can go to the Incidents Pane and verify that Windows Errors incidents are being collected successfully.

    2017-03-13_1007_002.png

    Without those settings enabled, the report will be empty.

     

  • I do not have any application usage data in Insights

     

    The Issue:

     

    No data is presented in the application usage report.

     

     

     

    The Reason:

     

    There is a cache data issue which prevents all filters to be presented, thus showing missing data.

    This is a known issue we are working on solving.

     

    The Solution:

     

    If you encounter this or similar issue, please follow these steps to fix it -


    1. In Chrome - click the F12 button
    2. Long click on the refresh button will give you "Empty cache and Hard Reload" option, please select it
    3. Log back to insights

  • I export data to excel but the times/dates come out wrong

    The Issue:

     

    You export data from Insights to CSV but the times are wrong:

     

     

    The Reason:

     

    Data is exported as RAW data to CSV files and excel displays it as RAW. 

     

    The Solution:

     

    Set the dates in your CSV file by right clicking the column and choosing Format Cells... and then using the Custom or Date category.

    Note: the times/dates are UTC, so make sure to change and add or subtract the hours according to your location.

     

     

    Format Cells - 

     

    The result - 

     

     

     

     

     

  • I see data in some reports but no data in other reports

    The Issue:

     

    "In my Insights view I get ZERO results for User Session Count but I do get data from User Session Activity."

     

    The Cause:

     

    ControlUp Insights supports only Chrome browser at the moment.

     

    The Solution:

     

    Please try to run ControlUp Insights in Chrome.

  • Cannot access Insights

    The Issue:

    You try to login to ControlUp Insights but fail.

     

    The Reason:

    Missing access privileges, password is not strong enough.

     

    The Solution:

     

    1. The only user in the organization who's allowed access to Insights is the user who created ControlUp organization. 

    The one created the ControlUp organization, can permit other users to login to Insights.

    2. To allow the access, go to "User Permissions" on the ControlUp Insights ribbon (this is basically a shortcut to Organization Properties).

    3. If the Security Policy was customized, you need the "Manage User Permissions to ControlUp Insights" permission to change those settings.

    4. By default, the additional security settings (MFA, email suffix restriction, source IP restriction) are not activated so they should not create issues. To check for possible misconfigurations, click the "Access Settings" button on the ControlUp Insights ribbon.

    5. Please also be aware that you will be asked to change the password if it's not strong enough for Insights (minimum of 8 characters). Once changed, the new password should also be used for console login.

    6. Check out the following YouTube clip which we created to assist customers who are new to version 5.0

  • Missing Data in Insights (Proxy Issue)

    The Issue:

    You see an error which describe an issue to upload data to S3 (insights server), you login to ControlUp Insights but do not see any data.

     

    The Reason:

    You do not have access to ControlUp servers from the server where the Controlup Monitor service is installed on. Because of that no data is being uploaded.

     

    The Solution:

    Please allow access to the following servers via https:

    fe1.controlup.com

    fe2.controlup.com

    fe3.controlup.com

    fe4.controlup.com

    fe5.controlup.com

    fe6.controlup.com

    Fe7.controlup.com

    Fe8.controlup.com

    uploads.controlup.com.s3.amazonaws.com

    *.amazonaws.com

     

    To test the connection to Insights data uploading server, open IE and browse successfully to https://uploads.controlup.com.s3.amazonaws.com 

    In addition, please take a look at our short video for new v5.0 and Insights customer - 

     

  • In some reports I see no data

    The issue:

    In some reports you see data as expected but in some you don't.

    The Reason:

    You are using Internet Explorer to access ControlUp Insights.

     

    The Solution:

    Please use Chrome and not IE, at the moment only Google Chrome is supported.