On-Premises

Version 8.7 introduces changes that can cause Solve On-Premises (SOP) to fail when FIPS is re-enabled. If you experience this issue, read the following article to learn how to enable FIPS for IIS and restore SOP functionality. Problem After you ...

Issue If you use a hyphen in the Hostname and/or DNS Domain field of a URL, for example, SOP-VM, the hyphen will be cut off in the server's real FQDN in Solve On-Premises (SOP) version 8.8. Note This problem af...

Important Notes: This article is for ControlUp On-Premises customers only! This patch only applies to IOP 3.5 and below . Issue Beginning of January 1, 2020, un-patched IOP instance may be unable to recognize timestamps from eve...

IOP activity files fill up your hard drive and you do not want to archieve them manually? Then this article is for you! We have a backup script that does this for your automatically. The following guidelines show you how to create a Windows task th...

The ControlUp Monitor uses the interactive logon and impersonates the configured AD account in order to perform the following tasks: Writing activity files to the disk (applies only to on-premises deployments). Writing CSV files to disk when u...

Issue You can't login to the Real-Time Console in a ControlUp On-Premises (COP) mode environment, and you receive the following 'Authorization Failed" error message: Solution 1 First, try the troubleshooting steps here . If after you ...

In SQL, the semicolon character is a statement terminator. It is a part of the SQL-92 standard. We've seen users in On-Premises deployment that are using semicolon in the username or password. Because of that, the string to the SQL DB is down and ...

For OnPrem customers who use Insights (IOP), their Monitor generates files into the Activity files folder and then they get indexed into the IOP database. In case the monitor stops exporting real-time data files, we offer an alert that can be setup ...

Script in our script library are regularly updated. Our SQL import file can be imported into your COP server to keep your on-premises environment updated with the latest script. You can learn how to do that in this guide. How to Update Scripts ...

Troubleshooting If there is an issue with your Insights license, one of the following messages appear: This may due to the following reasons: License Violation - This may be because the daily indexing volume exceeds the license allowance ...

In ControlUp On-Premises mode a SQL DB named ControlUpDB is used, sometimes it can become very large, the main reason for that is that SQL DB is saving Incidents to be shown in Incident Pane at the Console. We have prepared a SQL Script that will ...

If you decide to move from the ControlUp hybrid cloud to on-premises, be aware that this will cause a loss to some of ControlUp hybrid cloud features and you will need to arrange additional resources to your network infrastructure. Review the O...

Solution Open ADSI edit and remove the users. To remove the users Open ADSI edit and click Connect to Select the Connection Point and Computer Remove the users you no longer want to see

Location: On-Premises Server – Configured during On-Premises Server installation process. IIS Application Pool services 7_WS.Pool ConfigurationPool HandshakePool IncidentsReporterPool IncidentsViewerPool MasterPool SBAPool ...

Change the AD Group for ControlUp On-Premises Console Access. When you install ControlUp On-Premises Server you are asked to provide an Active Directory group to manage access to the ControlUp Console. After installation, you may wish to change th...

Issue You try to login to the On-Premises ControlUp Real Time Console and receive an error - "Your Windows user is not authorized to use ControlUp" (or the error might be Black Screen instead of splash screen) Root Cause The issue might be...

The first login to ControlUp's On-Premises Insights website is done with user Admin and the password configured for the root user. You can keep using the Insights user but you can also use LDAP authentication. To define LDAP authentication, first ...

The Issue: You launch the ControlUp Console and get a black screen. After you wait the console opens empty without your configuration. The Cause: In the license you have specific number of admins allowed. Look in the license, under - Q...

Issue The user is able to log into the ControlUp Real-Time Console but receives the error ControlUp has detected that your environment is using an on-premises installation of ControlUp Private Cloud. This configuration automatically disables ...

By default, the I nsights O n- P remises (IOP) data base is limited to 500GB and once you reach that size, the data is overwritten. Please note: that if you have less than 5 GB on the drive storing the data base, Index...

In case you deploy SQL express for on-premises solution, be sure to enable the TCP/IP protocol in the SQL Configuration Manager. By default the TCP\IP is disabled and also does not have any port assigned. Once you enable the protocol, restart th...

Issue Error message: "The primary file must be at least X MB to accommodate a copy of the model database" Root Cause When the database is created it uses the model DB as a template, the model DB is a built-in system database in SQL. When...

The Issue: The Incidents pane is not available and seem to be offline. The Cause: There is a connection issue between the On-Premises application server and the SQL server storing the ControlUp data base. The Solution: Check if ...

The Issue: During first log in to the On-Premises ControlUp Real-Time Console you receive an error - "An error occurred while getting the user management service URL..." The Cause The console tries to connect to the on-premises server, ...

Issue You try to launch the console and receive the following error: Root Cause The IIS application pools are not available. Solution It happens that the service account's (used during the on-premises installation) password change (e.g...

The Issue: Each ControlUp customer receives a daily quota of 1000 incidents per day. If you exceed the quota, a warning message appears in the Incidents pane: The Solution: If you are a Hybrid Cloud user, see Exceed the daily quota ...

Issue During the installation of the ControlUp Monitor you receive an error - "Master Service is disconnected" The installation of the ControlUp Monitor is finished but the error can be viewed in the status tab. Cause There is a conn...

The default installation does not include SSL. However, implementing SSL is simple and recommended. Follow the following steps: Secure the Web with your own certificate This example assumes that you already generated self-signed certificates or p...

The Issue: The installation of the on-premises server fails due to invalid digital signature (cab1.cab) The Reason: The on-premises server is missing the Digicert Root CA certificate or if you do not have Internet access, or have a restri...

This article is only for a situation where the customer moves from cloud mode to on-premises mode and upload was disabled while being in Cloud and did not change before the move to On Premises. The issue is that the Monitor shows that the upload is...

ControlUp On-premises customers cannot import a new released script based action at the moment and because of that, they need to copy the script from our website and create their own new script locally. To achieve that, please follow these steps: ...